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All reviews outdoor pool family room ring road old town breakfast and dinner large hotel minute walk sofa bed tour group excellent hotel per day the air conditioning tea and coffee booked this hotel breakfast was excellent nice room stayed here for nights
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7 - 12 of 2,414 reviews
Reviewed 3 March 2020 via mobile

Lovely hotel with very comfortable bed and a pleasant 15 minute walk from
The cathedral area and all the great tapas bars, Check in was easy, and the assistance we got from the hotel representative (Fran) who gave us all the information we needed to make the most of our time in this wonderful city was very welcome.
Thank you hotel Luna de Granada, and thank you Fran, we will be returning shortly with our friends

Date of stay: February 2020
Trip type: Traveled as a couple
Thank fizzy1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JUAN MANUEL LOPEZ SALAZAR, Director General at Sercotel Gran Hotel Luna de Granada, responded to this reviewResponded 20 July 2020

Dear customer,
Thank you for your kind review of our hotel and staff.
We await to see you again.
Best Regards
Juan Manuel López Sercotel Gran Hotel Luna de Granada Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 March 2020 via mobile

We stayed in a family room with two bedrooms (2 adults and 2 children).

Pros: Each room has their own tv.
The rooms and bath are clean and modern.
Breakfast buffet is varied and delicious.
Indoor and outdoor pool.
Spa and gym.
Playroom and snack bar.
Location was perfect. 10-15mins walk to the center.
Check in and check out was fast.

Cons: hotel garage parking for a fee even for guest.

Overall, i would recommend this hotel and would definitely at this hotel again when in Granada.

Date of stay: February 2020
Trip type: Traveled with family
2  Thank heiress29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise25065917355, Gerente at Sercotel Gran Hotel Luna de Granada, responded to this reviewResponded 3 March 2020

Dear customer,
Really, thank you for your full review about our hotel.
We await to see you again.
Best Regards
Juan Manuel López Sercotel Gran Hotel Luna de Granada Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 February 2020 via mobile

We stayed here for 3 nights while skiing in Sierra Nevada. The hotel is easy to get to (just off the ring road), is a few minutes drive to Nevada shopping centre and about a 25 minute walk to Granada city centre.

All staff were very friendly and helpful. We had a family room which had a bedroom and a sitting room with sofa bed. TVs were in both the bedroom and living room. Bathroom was large and modern. Tea and coffee and a kettle were in the room. We booked this hotel especially for the pool as an evening activity for the kids. Although my kids loved the pool (very small pool), it was cold water, I lasted not 5 minutes in there, they were in there ages! We did not use the restaurant so I can't comment on the food/breakfast. We used the parking facility which was about 15€ per day, staff at the hotel parked out car and brought it to us each morning. We would definatley use this hotel again and we would use the restaurant next time, we didn't use it as we left very early in the mornings and ate in the shopping centre at night.

Getting from the hotel to the Granada ring road in the morning (around 07:45), was very congested with traffic. There is a school next to hotel so there was a lot of school traffic, then a very congested roundabout. This is not a fault of the hotel but just something to bear in mind if you are wanting a quick get away. Also when leaving the ring road, getting off the slip road and onto the roundabout (to directly access the hotel), again was very congested. This bit of journey should gave taken about 1 minute, it took us 30mins on one day.

Date of stay: February 2020
Trip type: Traveled with family
1  Thank Sonia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise25065917355, Gerente at Sercotel Gran Hotel Luna de Granada, responded to this reviewResponded 29 February 2020

Dear Sonia,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Only for your information, our indoor pool temperature is between 26ºC and 29ºC, with an automatic system.
We can´t increase more due to the pool laws. More temperature is for Spa, and therefore it require anothers treatments as legionella, more chlorine...

We await to see you again.

Sincerely,

Juan Manuel López Sercotel Gran Hotel Luna de Granada Manager

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Reviewed 24 February 2020 via mobile

The hotel is near the highway and convenient to the city center and Alhambra. Public transportation and taxis are inexpensive and the hotel staff are very helpful in giving you advice in getting anywhere in the city. They have a goid breakfast buffet, pool, and exercise room.

Date of stay: February 2020
Trip type: Traveled as a couple
Thank 142rolandw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise25065917355, Gerente at Sercotel Gran Hotel Luna de Granada, responded to this reviewResponded 24 February 2020

Dear Roland

Thank you very much for your stay and your kind review of our hotel and staff.

We await to see you in the future.

Best Regards,

Juan Manuel López Sercotel Gran Hotel Luna de Granada Manager

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Reviewed 9 February 2020

The hotel had blankets but we never found them and it was very cold. No help from the front desk until the next day when we were leaving and didn't need those blankets! No USB outlets. The wifi was bad. There was a lot of noise coming from other room bathroom. Unexceptional breakfast that included chicken, turkey with onions and raisins, carrot potato artichoke mix, rice, eggs, and greasy churros. At least my favorite department store was across the street.

Room tip: Don't stay in room C104, noisy
Date of stay: October 2019
    • Value
    • Location
    • Service
2  Thank Kelleygirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise25065917355, Gerente at Sercotel Gran Hotel Luna de Granada, responded to this reviewResponded 9 February 2020

Dear Customer,
I´m very surprised about your review. We have many services in the hotel. Air condition or heating work perfectly and if you need some help you can ask in front desk for any question. Blankets are in the wardrobe, and I repeat, if you need more or have a proble with the a.c. we have 24 hour Service.
We have wifi (usually we haven´t problems), and in each room there are RJ45 conection, or if you will need adapters, we have many kind of them in front desk.
Thank you for you opinión about breakfast, we have more than 100 references, and many are healthy and other we have as churros or chocolat, we have thinking in all our national and international clients.
Again, sorry for the inconveniences, but we think it´s more easy to talk and explain all your trouble to us in order to solve them, that to say in the checkout.
Best Regards

Juan Manuel López Secotel Gran Hotel Luna de Granada

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