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All reviews the rooftop pool area great location small pool modern hotel great wifi side street city centre lovely little hotel wonderful hotel air conditioning gran gym alhambra eur earplugs soundproofing spain
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2 - 7 of 993 reviews
Reviewed 22 February 2020 via mobile

The pros
Excellent location
Amazing breakfast buffet and breakfast available from 7am until 11am
Comfortable bed
Good staff (the breakfast staff were excellent)
Clean rooms

The cons
Room ridciously hot at night, when asked about air conditioning they said it's not turned on as it's not hot enough. Therefore 3 nights uncomfortable sleep due to heat.
Altho windows are double glazed, it is still quite noisy all night.

Tip
Alhambra is a 20 minute walk from hotel, advise to get there early to avoid the 1000s of chinese.

Date of stay: February 2020
Trip type: Traveled as a couple
Thank jamie321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 January 2020 via mobile

Location is very central but all in all, the hotel has been designed to a pretty cheap standard with bad sound insulation - everything makes a noise, and is done to the bare minimum. The rooms are as spartan as can be and the main road is VERY near. Pictures imply a large roof terrace and a luxurious pool - not the case. The gym is not a gym it is a pair of running machines just off the hotel lobby.

We had a slight battle to get our room changed to one with the double bed we asked for and moved away from being right on Gran Via.

On a plus note the staff really are extremely helpful and friendly and sweet, the hotel just isn’t what it sells itself as.

Clean and convenient but nothing more

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank TomKat7810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
raul12303, Gerente at Granada Five Senses Rooms & Suites, responded to this reviewResponded 5 February 2020


Dear Tom,

Most of our clients think that our modern designed is really convenient.
They are very happy with hotel central location and ist facilities.
Our pool and terrace are as picture shows
I believe there were something wrong in your room, fortunately we manage to change your room.
We are sure that you will love our hotel in a future visit.
Regards,
raúl/ hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 December 2019 via mobile

Visited with wife and two children (7 and 4).

The hotel is very clean and modern with new quirky funky designs. You can visit the 6th floor for breathtaking views of the city. This is where the pool is located which is very tiny. Ideal for sun worshippers who want a quick dip to cool off between tanning sessions In the summer I guess. Freezing water and not open in winter.

Room: we had a suite, very spacious, huge comfy bed, nice bathroom with huge shower and also a separate lounge area. The separate room was great to chill but was needed as the shower has a screen that was opposite the bedroom meaning you was in full view of anyone in the bedroom. This is ok if you're a couple but we had to get the kids to go in the lounge area when showering. The other negative was I tried to sleep in the lounge area which had a sofa that converted into a bed. The sofa bed isn't very comfortable and you are constantly disturbed by the noise outside as it overlooked the main road. Cars beeping all night and drunken party goers signing etc. Make sure you ask for a bedroom that doesn't overlook the main road otherwise you'll have a tough time getting any decent rest. Our main bedroom didn't overlook the main road so we were ok. Also the bathroom doesn't have extractors so you'll have to leave the bathroom door open after showering and I was advised by staff to leave a window open. I can imagine this being problematic in the summer with bugs coming in etc. There was a safe in the room however it wasn't nailed in place so yes it locked my passports away but was a loose small box which you could walk away with. They are the only negatives other than that the room was great, great wifi, plenty of plug sockets for devices and a great coffee machine.

Staff: very friendly and couldn't do enough for you in particular Javier who made our stay better in anyway he could.

Location: Now this is what makes me give this hotel a 4 star review instead of 3. Approx 25 mins away from the nice small not hectic airport (25-30 eur cab fair) you will be slap bang in the city centre. Scores of restaurants designer brand shops very cosmopolitan feel. A stone throw away from the stunning Cathedral, cross the road and up the side street you will be in Albaicin the old moorish quarter where you won't feel like you're in Spain at all. Albaicin has many Arabic halal eateries and lovely morrocan tea houses and sooks. You will feel like you're in Morroco but without the in your face hard sell. Keep walking up the hills and you will come across random tavernas and bars with Spanish guitars being played at every corner. You will eventually reach the famous lookout point called Saint Nicholas square where you will have breath taking views of the Alhambra, the whole city below it and the Siera Nevada snow capped mountains. That whole walk was a brilliant adventure which you must do. When you visit the Alhambra be warned that it is a very steep hill, we took a cab which only cost 6eur. If you have kids a great place to visit is the Science park 6eur in cab. You will have so much fun as a family but account for plenty of time as you will spend hours there. Finally for the shoppers among you, you will have plenty of great shops next to you already (Zara,Mango,HnM etc) however be sure to visit the Nevada Shopping Mall 8eur cab ride. Basically a Spanish Trafford centre.

Overall: great hotel, fantastic small City, lovely people, a must visit. This hotel will help you maximise your stay and experience due it's comfort, cleanliness, friendly staff and above all the location.

Date of stay: December 2019
Trip type: Traveled with family
1  Thank amary2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 15 October 2019

Hard to find if you’re driving. The address on the website is wrong. No sign out front. No place to pull over and look around. Turns out, it’s on a side street (the streets have no street signs and the buildings almost no numbers) right across the street from a big church. We found it only because I got frustrated and made what I’m sure was an illegal turn and parked on a sidewalk. Right in front of the hotel. Dumb luck.
Nice hotel in a good location with a staff that speaks little English. Good room (415), except the safe is too small to hold a laptop or much of anything. When you turn on the A/C it runs all the time, regardless of the temp setting. The shower is open and water drains out onto the floor because the shower floor is flat. Water is just as likely to flow onto the floor as down the drain. There’s a drain in the floor in front of the toilet, which should be a big hint, but talking a shower and stepping out onto a wet, slippery floor is less than ideal.
Decent breakfast. Not a big selection, but adequate.

Date of stay: September 2019
    • Location
    • Sleep Quality
    • Service
2  Thank Japle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 9 September 2019 via mobile

Very modern lobby, tastefully decorated with very friendly and helpful staff. Breakfast was included with good selection of items. The terrace has a small pool and drinks are ordered by calling down to the bar. Very walkable to the main square, Plaza de Nueva, and bus stop to the Alhambra is nearby. The bathroom has an opaque glass door, cannot be locked. Higher floor better. Parking is available with staff helping.

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank crossroadsdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maciacondor, Gerente at Granada Five Senses Rooms & Suites, responded to this reviewResponded 30 September 2019

It was great having you with us.
We appreciate your visit and kind comments.
As you notice, hotel is located in the heart of the city but it offers a quiet and original place to stay and relax.
We are looking forward to receive you again.
Regards,
raúl/ hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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