As the title states this is not aimed at the staff but at the management. Very smooth check in all done via email. Finding the recommend parking is almost impossible the GPS takes you via taxi and bus lanes so I'm expecting some fines. We had a suite which was more than big enough for a three night stay. First morning we had coffee but no water. Second morning no coffee or water went to reception (which barely exists) the young lady gave us 2 bottles of water. Second day no water no coffee no bath mat, had to call from my phone to the hotel as it appears that the room phone doesn't connect. No instructions on how to locate TV or safe (TV is actually situated and incorporated within a large mirror). Initially these negative remarks were going to be aimed at the staff however having seen firsthand how one young lady has to manage the breakfasts and man the reception also the previous night there was a party the 2 members of staff couldn't hear me so my wife went to get the water she said it was pandemonium people everywhere and she could only see two staff it seems the same goes for the maids. I'm guessing that because of the restrictions the senior Senior management and or the owners are working on 50% staff? I have mentioned water which they actually tried to charge me...As the title states this is not aimed at the staff but at the management.
Very smooth check in all done via email. Finding the recommend parking is almost impossible the GPS takes you via taxi and bus lanes so I'm expecting some fines.
We had a suite which was more than big enough for a three night stay. First morning we had coffee but no water.
Second morning no coffee or water went to reception (which barely exists) the young lady gave us 2 bottles of water. Second day no water no coffee no bath mat, had to call from my phone to the hotel as it appears that the room phone doesn't connect.
No instructions on how to locate TV or safe (TV is actually situated and incorporated within a large mirror).
Initially these negative remarks were going to be aimed at the staff however having seen firsthand how one young lady has to manage the breakfasts and man the reception also the previous night there was a party the 2 members of staff couldn't hear me so my wife went to get the water she said it was pandemonium people everywhere and she could only see two staff it seems the same goes for the maids.
I'm guessing that because of the restrictions the senior Senior management and or the owners are working on 50% staff?
I have mentioned water which they actually tried to charge me for also you had better like black coffee because no creamer or milk is available in the room. Great location and the staff are doing a great job with I suspect 50% work force.
In my opinion there's no way this hotel can command a 4 star rating.
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