The staff at the hotel were very friendly and very helpful. Nothing was too much trouble. They were a pleasure. We had a very comfortable bed in a lovely light, spacious, clean room overlooking the square. I loved the huge shower head in the bathroom. The bars and restaurants had a good vibe - but I couldn't understand why a curtain was drawn across the biggest lounge bar area from early morning until mid to late afternoon. It wasn't a good look and it gave a "keep out" message. Also I did not like the way the receptionist staff have to stand up all day and night on a hard surface behind a small podium. This is not a good look – they deserve a more comfortable work space. Also I definitely did not like the "gender neutral toilet" in the large lounge bar area. It was quite confronting to share the toilet facilities with men. I told the receptionist that if I had known this was a feature of the hotel, I never would have chosen to stay here. Given her polite reply, it seems this hotel is very politically correct. Notwithstanding this negative experience, the location is excellent. It has a bus stop outside to take you up to Alhambra and all major tourist attractions are within very easy walking distance.