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Reviewed 23 May 2016

I had a very good stay at the duplex penthouse back in 2013. I was checking the photos now and found many upgrade done. The apartment is clean and accommodates a family of 4 members comfortably.

The GL-Apartmenthouse is one of the best places that offers apartments for families and friends.

Date of stay: June 2015
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank mehmetessam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
landlust, Inhaber at GL all Suites, responded to this reviewResponded 26 July 2016
Google Translation

Vielen herzlichen Dank für Ihre Statement zu meiner Verteidigung.

Herzlich
Gabriele

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 October 2015

Beware where
(1) no one greets you,
(2) codes are given to enter, and sent via email; and,
(3) outdoor hidden camera's monitor and greet.

The penthouse was modern and comfortable, with nice amenities and a large kitchen, master bedroom and bathroom. However,
we were met with a terrible sewer smell through the bathroom drains and no one to complain to. Wifi didn't work for us, so notifying them didn't happen til the next day. And worse, 50 euro more was charged for an extra person on our credit card.

We didn't HAVE an extra person. How would we prove it? There was a gardener when we arrived, so I wrote them about him. Perhaps this was why they refunded our money, though it took another reminder email and 3 more business days, yet another customer dissatisfaction.

This situation brought realization that places like these could charge as they please, word against word. A greeter would have been embarrassed of the smell and offered another room, or a refund. We requested a fair compensation. But through email dialogue our complaint was only met with "sorry for the inconvenience".

Though forewarned of a bad review, their customer service disregarded the opportunity to correct a wrong. We will steer clear of them and their likes.

Date of stay: September 2015
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
5  Thank MontanaOnTheGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
landlust, Inhaber at GL all Suites, responded to this reviewResponded 26 July 2016
Google Translation

Sehr geehrter Gast,

es tut mir sehr leid, das Sie die Buchungsdetails nicht richtig gelesen haben.
Die steht alles dort geschrieben!
Der Gast ist selbstständig und unabhängig. Ich bin kein Hotel !!

Danke und herzlich
Gabriele

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 December 2014

I was honestly shocked to read the first two reviews for this accommodation. A lot must have changed since the last reviews submitted in 2013 and now because my husband and I had a completely different experience in 2014. Thankfully we found this place by chance and were unable to read these reviews ahead of time; otherwise we might not have stayed here either. Out of the four apartment options available, we stayed in apartment #3, the maisonette, and were pleasantly surprised. The apartment was beautifully furnished, pet friendly, had a spacious well equipped kitchen, fast Wifi connection, washer/dryer in the basement free of charge, sauna AND fitness room!! The location was perfect for hiking with our two dogs, and was a short driving distance from the city center (about 10 minutes). Gabriele, who we met upon arrival, was also a very gracious and friendly host. This is definitely a place I will recommend to friends and colleagues on business in Wiesbaden. Four thumbs up! Eight paws up!

Room tip: Apartment 3 had A/C and a balcony Nice lighting in courtyard at night, great view from Apartment 3
Date of stay: November 2014
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
3  Thank Jochstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 June 2013

-Design is nice, individulaly decorated
-Location in a boring area in the outskirts of wiesbaden and overlooks frequented road
-Backyard and ground floor under construction
-Rooms are not soundproof
-Not friendly for families with small children
-Unfriendly owner lacking customer service skills - no service personnel available on the ground and communication was ignored
-Heat in bathroom was broken
-Hidden and intransparent costs- owner significantly overcharged and ignored terms and conditions in original booking via booking.com
-Owner disregarded booking.com terms and conditions and deducted full amount way ahead of 7 day cancellation period - owner did not refund full overcharged amount.

Date of stay: April 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank marco2000polo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 19 February 2013

In this hotel, I did not stop, but was faced with a terrible attitude when booking. The hotel was booked for six weeks before date of arrival. In 5 weeks before coming I cancel the reservation Under the terms of booking up to 7 days are subject to change and cancellation without penalty. But the hotel is considered that this is not the case and take money from the card. At the moment the hotel is not responding booking.com and shows himself at its "best". Faced with such behavior in the first time.

At the moment, numbers quietly hang as free on my dates, but the money is not returned, just in case I'm talking about 1500 euros.

Date of stay: February 2013
Trip type: Traveled with friends
9  Thank Elena S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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