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All reviewsshopping mallbreakfast is servedrestaurant staffparking underneath the hotelking sizeminute taxi rideexcellent locationwalking distanceliquid soaphotel baran upgradeeuros per personconvenient locationbreakfast roomlots of spacestayed for nightsstaff were helpful
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Reviewed 3 October 2017

We stayed for 2 nights during documenta14. The location was excellent, close to the main part of Kassel. There is parking underneath the hotel which is shared with the shopping centre next door, but is useful if you have a car and want to explore the area around Kassel. Hotel guests get cheap access to the gym next door, which is actually a fantastic gym and caters to all kinds of workouts. The room was spacious and clean, if a little older, but as with a lot of hotels in Europe the aircon was not ideal during the hot days. Would recommend for anyone looking for a good centrally located hotel.

  • Stayed: August 2017, traveled as a couple
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Thank Antshel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City, responded to this reviewResponded 4 October 2017

we thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all the staff for the positive comments all about our Gourmet-Breakfast Buffet.

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Reviewed 2 October 2017

We were a little dubious upon arriving at the hotel as we came in from the wrong side and the exterior didn't look as we expected, however, as soon as we stepped inside we were very pleasantly surprised. The lobby is gorgeous and the staff were lovely. My husband had accidentally booked a queen bed instead of a king size and although we arrived late the concierge warned us of this and changed our room immediately for us.

The room was absolutely gorgeous, with everything you could need and more, including an ipad. The bed was wonderfully comfortable and we had a great nights sleep. The rooms are full of wood and plush fabrics - quite art deco but with a modern twist. There is lots of space and everything was very clean.

Breakfast is served in a restaurant in the connected shopping centre (you exit a side door of the hotel and walk for less than a minute through the shopping centre so don't have to go outside) There is a fantastic selection of hot and cold items available for breakfast and the staff are all very friendly and attentive.

The location is great, very close to lots of restaurants and shops and perfect for exploring Documenta.

  • Stayed: August 2017, traveled as a couple
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Thank rachietown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City, responded to this reviewResponded 4 October 2017

we thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all the staff for the positive comments all about our Gourmet-Breakfast Buffet.

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Reviewed 23 September 2017

Best location for Documenta. Good service from large dual elevators. Liquid soap dispensers only, in bathrooms. (Luckily I travel with a bar of soap.) Very clean but highway-syle in-town. Single rooms were plenty spacious but only one of each towel. Church bells at 7:00 AM, courtyard/roof exposure room otherwise quiet. Very good outsourced breakfast restaurant 100 feet away in abutting shopping mall. NOT highway style, but rather: Huge buffet, custom omelettes, very nice buffet variety, including pork tartare! Special effort towards fine breakfast tea service, and indeed I had a nice chat with a British guest, on a Documenta 14 art-tour group (as was I.) Automated espresso or poured caffe lattes. Self-service green smoothie machine. Superbly English-speaking restaurant staff. Apparently ZERO bellmen, no problem for me. 5 Euro tickets sold for huge, independent fitness center also in the (connected) mall. 20 treadmills, 20 ellipticals, private women's workout alcove, 3 dozen weight stations but no towels. Group tour for me so no pricing comments. We got free WiFi, probably all guests do. Lack of bellmen no problem for me but older guests might regret rooms distant from the elevator.

Room Tip: I never want street exposure, and there's no view to desire.
  • Stayed: September 2017, traveled with friends
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Thank obsoperator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City, responded to this reviewResponded 25 September 2017

we thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all the staff for the positive comments all about our Gourmet-Breakfast Buffet.

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Reviewed 17 September 2017

The Best Western Plus Hotel Kassel City is in the center of Kassel, nearby Königsplatz (5 min walk), and that is in the middle of the main shopping area, and also nearby museums. The hotel is also nearby the train station (Haubtbahnhof) 10 min. If you arrive at Kassel Wilhelmshöhe train station. take a tram to Königsplatz. You can buy tram tickets inside the tram at a ticket machine.
The room is nice and with all the facilities you wish, and some bonus extras like a heat water cooker for tea or coffee and a computer tablet with hotel and city information.
The breakfast is very complete and serves a variety of hot (special prepared for you) and cold items. The breakfast is served outside the hotel, but at a restaurant inside the Kurfürsten Galerie, a shopping center. At first you might think that this is strange (as I did), but this was not a point, because you can walk to the restaurant ( 1 min.) trough the shopping center, and you don't have to go outside. So there is no difference to this situation and the situation where the breakfast room is inside the hotel. As a bonus the breakfast is very complete and serves a variety of hot (special prepared for you) and cold items. And the staff at breakfast and in the hotel is friendly and helpful, not only at breakfast, but the hole day long.
I stayed at the hotel for visiting the Documenta 14, and found myself at a walking distance of all the Documenta 14 venues and performances.

  • Stayed: August 2017, traveled solo
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Thank bert z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City, responded to this reviewResponded 18 September 2017

we thank you very much for the great evaluation and are glad that you felt comfortable with us. Our staff always strive to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all the staff for the positive comments all about our Gourmet-Breakfast Buffet.

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Reviewed 12 September 2017

Was going to Documenta (largest modern art festival in the world) and chose this hotel for it location, and the experience was very good. The hotel rooms look as though they have recently been remodeled in a 1950s motif with lots of wood trim and accessories, natural uncarpeted floors, lots of space to store things, large mirrors, and both large rooms and bathroom.

  • Stayed: September 2017, traveled solo
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Review collected in partnership with Best Western
Thank RonFMiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jürgen V, Geschäftsführer at Best Western Plus Hotel Kassel City, responded to this reviewResponded 13 September 2017

Thank you very much for the great review and we are pleased that you have felt comfortable with us. Our staff always strives to provide our guests with a pleasant and positive stay in the hotel and in the city. Thank you also on behalf of all employees for the positive comments

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