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Reviewed 2 October 2017

Top notch service at the reception. Wonderful, spacious room that was nicely decorated. We felt comfortable in the hotel. We also enjoyed an excellent supper with an appropriate bottle of wine. The waiters engaged with us in conversation.

Room tip: We staid in the adjoining building and really liked it.
Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGude, General Manager at Hotel Gude, responded to this reviewResponded 6 October 2017

Dear Peter,

it was a pleasure to have you staying with us and we would like to thank you for sharing your experience and your recommendation with other TripAdvisor users.

We are happy to read what an enjoyable and comfortable stay you had. It is customers like you who keep giving us the positive feedback which definitely gives our team members the thrust to perform even better.

I hope the memories of pleasant indulgence and of a simple feeling of well-being will bring you back to Hotel Gude in the near future.

Best wishes to Montreal,
Carsten Ragnit
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 September 2017

I sought help in adjusting the room temperature which was at 26.5° when I checked in. I sought help from hotel staff because the room temp would not adjust to 20° as I preferred. Hotel staff then went to my room to try and fix the problem until they admitted the thermostat control wasnt working. They then tried to find me another room to move me to but came back and said the other rooms had the same problem. I subsequently asked them to call the hotel General Manager to report the problem in the hope that he/she could find a solution, but to my shock and dismay, the GM's response was they were having problems with the temperature controls of their rooms for a while now and didn't have a technician around to try and fix it. In essence their answer implied "tough, live with it!" So i told the front desk staff, I wasn"t about to accept such treatment and opted to leave the hotel that very moment.

I find it disgusting that the GM of a four star hotel has absolutely to idea nor appreciation for the concept of guest relations and customer satisfaction.

It is now just their luck that as a journalists from Asia, I will be writing about their apathy and total absence of profesionalism and concern for paying customers. People who say it is a nice hotel have absolutely no idea what they are talking about.

Hotel Gude in Kassel Germany is the pits, it is the worst in the world -- bar none.

Date of stay: September 2017
  • Trip type: Traveled solo
    • Value
    • Rooms
    • Service
Thank Gerry Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 28 August 2017

room in the "new" part of the hotel: spaclous but without atmosphere. No "extra" comfort: bathroom without toiletries, no refrigerator, no safe, no coffee machine .
Breakfast very good. Friendly staff.

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank catherina_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGude, Guest Relations Management at Hotel Gude, responded to this reviewResponded 19 September 2017

Dear guest,

Thank you for your feedback. We are sorry to hear, that we were not able to fulfill all of your expectations. We do offer a variety of different room types and would be happy to assist when booking your room with your finding the perfect room for you. We hope that your next stay will be to your full satisfaction and look forward to greeting you as our guest again in the future.

Kind regards,
Stefanie Gude

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Reviewed 28 August 2017

We were driving back from Munich to Hamburg after picking up our car. Did not have any reservations made as we were not 100% sure where we in the drive we were going to break for the night. Driving into Kassel, my wife started searching for hotels and found a listing for Hotel Gude. We stopped in and she went in to query for a room, they had larger rooms available for higher prices but also offered us a smaller room for a very reasonable rate. We opted for the smaller room considering it was only an over night break.

The room was very nicely appointed and was of a nice size. It did face the main road, so we did get some traffic noise if the patio door was open. Once we closed the door, it was nice and quiet.

The room was very comfortable and the same was true with the bed.

Since we got in later in the evening, we didn't have many options for dinner venues so we opted to try the restaurant in the hotel.

What a great meal! Service and food quality was top notch, couldn't find a single flaw. Probably one of the best, if not the best 'in-hotel' restaurant we've ever been to.

From the wine recommendation, appetizers, main courses, it was all very good.

If you are in Kassel, check out this hotel and restaurant.

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank rc51cgy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelGude, Guest Relations Management at Hotel Gude, responded to this reviewResponded 19 September 2017

Dear guest,

We are thrilled to read about your fabulous experience at our hotel and at our restaurant. We feel very flattered by your compliment calling us „ the best 'in-hotel' restaurant you've ever been to“.

Please be assured that we will do everything to make your next stay as enjoyable as your last one and look forward to welcoming you back soon.

Kind regards,
Stefanie Gude

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Reviewed 26 July 2017

Everything was very nice at hotel Gude, from the spacious well decorated rooms, the very comfortable beds, the friendly staff and the excellent breakfast. We have found our place whenever we will come back to the nice city of Kassel.

Date of stay: July 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank LoloBru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pfeffermuehle, Guest Relations Management at Hotel Gude, responded to this reviewResponded 31 July 2017

Dear guest,

Thank you for your very kind compliments. We are thrilled to read that you had a wonderful time at Hotel Gude and that you are already planning your next visit.

We look very much forward to your return :)

Herzliche Grüße
Stefanie Gude

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