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Reviewed March 30, 2018 via mobile

My view of the Hotel de Rome was definitely influenced by our arriving there after spending five nights in Vienna at the beautiful Park Hyatt. The Hotel de Rome suffered by comparison in almost every way: our room while large and comfortable didn’t seem to have been redecorated since we last stayed there nine years ago - too much brown and taupe; the lobby is monumental but not particularly welcoming - those huge sculptural sofas should be rethought; the pool is a an excellent length for swimming laps but only has room for one person at a time to do so.

On the plus side, the concierge desk was very helpful and the location provides excellent access to Museum Island, Brandenburg Gate and the Tiergarten, and Prenzlauer Berg. On the negative side, breakfast was underwhelming both in terms of service and food: the hot milk ordered at the same time as our coffee took so much longer to arrive that the coffee was already lukewarm by the time it came; the omelet ordered soft was dry as styrofoam. After two mornings of mediocre meals we elected to breakfast outside the hotel even though they were included in our rate.

Admittedly, I am holding the Hotel de Rome to a very high standard, but it is the most expensive hotel in Berlin. I believe the Hotel de Rome should provide an exceptional rather than an excellent, somewhat flawed, experience.

Date of stay: March 2018
Trip type: Traveled with family
1  Thank undertone
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gordon D, General Manager at Hotel de Rome, responded to this reviewResponded April 5, 2018

Dear Guest,

We are very sorry that we did not meet your expectations. It is always our one and only intention to arrange the best stay our guests can possibly have whilst being on the road. Therefore I want to take the opportunity to personally apologize for the unsatisfactory experience at the breakfast and your room.

We would be very happy to get that second chance to prove the philosophy of Hotel de Rome and most certainly try to satisfy all your needs.

Kind regards from Berlin

Gordon Debus
General Manager

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Reviewed March 29, 2018 via mobile

The Hotel is very nice and the Junior suite was spacious beautiful. The only disappointment is the shower needs to be re tiled. It was very surprising to have such a nice room disappoint my wife when she went into the bathroom.

Very unfortunate.

Date of stay: March 2018
Trip type: Traveled with family
1  Thank schafde
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gordon D, General Manager at Hotel de Rome, responded to this reviewResponded April 5, 2018

Dear Guest

Thank you for staying at Hotel de Rome. I hope you had a good journey back to your home.

First of all I would like to thank you for highlighting your feedback here on TripAdvisor.

I was very distressed to learn about the incident you experienced in the bathroom from your Junior Suite. Please be assured that we will renovate the shower as soon as possible, that you can enjoy the standard which you except from us.

I do hope that we shall have the pleasure of welcoming you back in not too distant future.

With best regards,

Gordon Debus
General Manager

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Reviewed March 21, 2018

I stayed in this hotel for 3 days and found very high standard of service.
Starting from check-in , service and roomservice, the hotel meets the
high standards. The breakfast is outstanding, the roomservice is quick
and effective. This hotel really meets the best requirements.

Room tip: Smoking rooms maybe available upon request, there is also a smokers lounge near the reception.
Date of stay: March 2018
Trip type: Traveled on business
2  Thank BAC6815
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gordon D, General Manager at Hotel de Rome, responded to this reviewResponded April 5, 2018

Dear guest,

Thank you very much for sharing your feedback about your stay at the Hotel de Rome on Tripadvisor.

Your comments have been gratefully received and it has been my pleasure to pass them on to all team members.

I want to thank you once again for your valuable feedback. We are very much looking forward to welcoming you again at the Hotel de Rome on the occasion of your next visit to the German capital.
Kind regards,

Gordon Debus
General Manager

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Reviewed March 15, 2018

I just returned from a 2 night stay at the Hotel de Rome and it is a very fine hotel. We purchased a room with breakfast included, and the breakfast was excellent. They made to order the hot dishes, while also having an extensive buffet.

Check In: Check in was excellent as our room wasn't ready when we arrived, but they took our luggage and placed it in our room while we were out sightseeing. They also bought us a drink (a coffee and a beer) at their bar while we were waiting. We were asked at check in if we'd like a US paper in our room, and because they offered we said yes. Unfortunately we never received that paper.

Room: The room was spacious and comfortable. The shower was a little small but had a great shower head. The bathtub was big, but it took forever to get moderately filled, and the sprayer was terrible- it jetted out too fine of a spray and basically hurt my head as I rinsed out my shampoo.

Housekeeping: Outstanding, detailed, and very attentive.

Concierge: This is where I knocked off a star, otherwise it would've been a 5 star. I had trouble using my phone to book a table at the Sphere restaurant, the revolving one on top of the TV Tower. I could tell my own efforts that there were tables available, but my phone internet wasn't working well to complete the booking. I decided to ask the concierge, and this woman told me to just book it myself online (!). Isn't that what a concierge is there for?? She saw my frustration and then offered to do it for us, but then told us that there were no tables available. I knew there was a table available. We left, used the hotel wifi to book a table about 1 minute after she couldn't do it. What a terrible concierge. Although I couldn't book a table at the window because it showed full, I could still get a table. Why didn't she make an effort to get the request done for us? It ended up with us visiting the restaurant, but I also noticed that there was many open tables by the windows. If she was a decent concierge she would've made our reservation for us with a window table- making it happen is what concierge staff do.

Spa: We didn't have time for any treatments, but the pool is something is to see, it's beautiful. They have a steam room and sauna too for guests. My husband forget his swim trunks and didn't want to buy what they had for sale because they were a bit short and about $200. He was surprised at the price, but it is a fancy hotel.

One more thing to compliment on was the in room slippers. They were probably the nicest slippers I've seen in a hotel.

The hotel's vibe isn't stuffy and it kind of reminds me of how a Four Seasons makes you feel- just comfortable, but it has a modern funky decor.

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank sparklesque
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gordon D, General Manager at Hotel de Rome, responded to this reviewResponded April 5, 2018

Dear sparklesque,

Thank you for your thoughtful and detailed comments following your recent stay with us in Berlin. We are pleased you enjoyed our luxurios room, our spa, housekeeping, the breakfast as well as the attentive service of our staff.

However, we are sorry to read your disappointment in terms of our concierge service. We were concerned that we did not quite manage to live up to your expectations and hope we may have the opportunity of welcoming you back to Hotel de Rome, so we may have the opportunity to do so in future.

Kind regards

Gordon Debus
General Manager

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Reviewed March 12, 2018

very professional, friendly und sometimes lucky Service with great food und a large range of tea! a perfect place for a sunday afternoon in Berlin! the Hotelbar is also a
good place for some Drinks after..............

Date of stay: March 2018
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank diefenthaeler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Gordon D, General Manager at Hotel de Rome, responded to this reviewResponded March 14, 2018

Dear diefenthaeler,

I am delighted to hear your excellent feedback and I am pleased to learn that you enjoyed your time with us at Hotel de Rome. Please visit us again as we look forward to make your next visit another pleasant.

Kind regards from Berlin

Gordon Debus
General Manager

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