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Reviews (3,223)
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All reviewsswiss hotelnespresso machinegreat hotelpillow menuzoo stationthe main shopping areaseparate showerfive star hotelzoologischer gartenaround the cornerjunior suiteexcellent locationbusiness hotelmodern hotelbreakfast was excellentpublic transportstandard room
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Reviewed 3 April 2018 via mobile

This is a very nice hotel in a very nice part of the city.

The hotel entrance into to lobby is a little quirky as you need to take a lift up to reception from the street level.

The reception staff are very nice and very friendly. The reception its self is modern but so much so its not a comfortable area to sit. Its more like a secondary school canteen.

The bar is small, it does have a little character but quiet, probably because its an expensive bar compared to the prices in bars around about the Area.

The rooms are spacious, finished to a very high standard, the bedding is very nice and the beds very comfortable. I had a room high with a city view and it was lovely.

I didn’t eat in the restaurant but i did have breakfast , very nice but lacking full fat options like yogurt, everything seemed to be reduced fat, then again maybe that was down to my not speaking german .

No pool and the gym and sauna was a little clinical so choose not to spend any time there.

I would stay here again .

The staff are this hotels best asset.

Stayed: April 2018, traveled with friends
Thank ScottishMark999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTeam, Manager at Swissotel Berlin, responded to this reviewResponded 3 May 2018

Thank you very much for your review. We are very glad that you have enjoyed your stay with us and are very happy that you have especially mentioned our staff as our best asset. You are right, compared to the bars and pubs around here we are a bit more expensive and so are the other hotel bars around us, but all are serving high quality spirits with a special service. On our breakfast buffet you will find a mix of full fat and low fat items. If you do not find anything you would greatly appreciate we are happy to provide it if it is possible of course. We are looking forward to welcome you back soon!
Your Swissôtel Berlin Team

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Reviewed 31 March 2018

stayed here for three nights with a group of friends before we started a trip we were planning together. lovely breakfast, comfortable beds, great location and easy to explore the city ... lots of public transport options close-by. would stay here again without hestation

  • Stayed: March 2018, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank HollyBerryElf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTeam, Manager at Swissotel Berlin, responded to this reviewResponded 3 April 2018

Thank you very much for your review. It was a great pleasure to read your feedback and we would very much appreciate to welcome you back soon!
Your Swissôtel Berlin Team

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Reviewed 30 March 2018

This hotel was well placed for shopping, restaurants and public transport and the staff were very helpful with suggestions for where to eat and even booked for us as we were a party of 10 hey also gave us maps showing us where to get buses and trains from and explained the very efficient transport system. The rooms were very nice with gorgeous bedding and a bath as well as shower which was luxurious. I would certainly like to stay there on any future visit to berlin.

Stayed: March 2018
Thank Thomley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTeam, Manager at Swissotel Berlin, responded to this reviewResponded 3 April 2018

Thank you very much for sharing your experience with us and other travelers. We are glad that you have enjoyed your stay with us and that our colleagues from the reception have been helpful! We hope to see you back soon in Berlin
Your Swissôtel Berlin Team

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Reviewed 30 March 2018 via mobile

Great hotel and great team! From the first moment we were so wellcome. Kind service, clean and cosy room, tasty food from the room service. And we really did enjoy the breakfast in the room. And hotel in the middle of everything. Must be the best hotel in Berlin.

We have been here before and we’ll be back for sure.

Stayed: March 2018, traveled as a couple
1  Thank 90artoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTeam, Manager at Swissotel Berlin, responded to this reviewResponded 3 April 2018

Thank you very much for your feedback! It is a real pleasure to read it! We hope to see you back soon!
Your Swissôtel Berlin Team

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Reviewed 26 March 2018

The reception staff were always happy to help, we even managed to get a later check out time as we were flying so late. If you want dinner in the gondolas on the terrace then you need to book as they only have 4 of them for 2 sittings (only in winter). They were happy to provide extra pillows etc, recommend restaurants & sort out taxis. Breakfast was fantastic and you can order anything you can't find. Dinner was very nouvelle cuisine, very tasty and artistically presented.Paid mid range price for luxury facilities

  • Stayed: March 2018, traveled with family
    • Location
    • Rooms
    • Service
Thank Tracey H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelTeam, Manager at Swissotel Berlin, responded to this reviewResponded 29 March 2018

Thank you very much for this amazing feedback! We are glad that you have enjoyed your stay and our services. A very small correction related to our gondolas: we have three gondolas each with a maximum of four sittings. We install them on our terrace from November until March.
We hope to see you back soon !
Your Swissôtel Berlin Team

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