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All reviews sony center management suite potsdamer platz facil restaurant walk in closet city studio an executive suite michelin star restaurant brandenburg gate large bathroom walking distance design hotel holocaust memorial sitting area excellent hotel perfect location major attractions
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Reviewed 11 November 2018 via mobile

Last minute I switched to the mandala for work and was glad I did. Executive suite with walk in closet, vegan bath products (I learned this is a thing and really liked them), balcony, soft comfortable sheets, a kettle, and VERY spacious. The location was great - close to sites, Christmas market, several malls and eateries. There was some quirks about the room that didn’t make sense. A stovetop with no cookware and no microwave but plates and cutlery for 2 people. No tissues. The outlets by the bed were BELOW the mantel and if you have short charge cords like me it was a challenge to charge your phone. My colleagues complained about service but I found the service staff to be very helpful. I only used the gym once but glad it is there. They provide towels and water in pitchers on the side. When not at the gym, I did yoga in the room and there was more than enough space. Overall a nice hotel situated centrally.

Date of stay: November 2018
Trip type: Traveled on business
Thank SportTrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE-MANDALA-Team, Leiter Gästebetreuung at The Mandala Hotel, responded to this reviewResponded 12 November 2018

Dear valued guest,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

We are very glad that you decided in favor of our hotel and we are happy, you enjoyed your stay in our hotel so much.

We are delighted to hear that you not only appreciated the location of the hotel but also your spacious room.
We offer cooking utensils on request to our guests. Please be so kind to inform us before your next reservation or upon arrival about the equipment you would like to use and we will provide it for you.

Furthermore, we are happy, that you cherished the gym, as well as the service of our staff.

It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon. Please do not hesitate to contact us if you have any questions or wishes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 November 2018

We stayed 2 nights at The Mandala Hotel in a Executive Suite - 60 m². We enjoyed our stay and also an exellent dinner at FACIL on Friday night. The spa was under renovation so it was not possible for two people to have a massage at the same time!

Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Roam29566474143
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE-MANDALA-Team, Leiter Gästebetreuung at The Mandala Hotel, responded to this reviewResponded 12 November 2018

Dear valued guest,

Thank you very much for taking the time to comment on your recent stay at THE MANDALA HOTEL.

We are delighted to hear that your stay with us was very pleasant and that you enjoyed your dinner at our Michelin-starred Restaurant FACIL. We work hard on offering our guests the best service and we are very happy when we achieve that goal.

We regret to hear, that it was not possible for the two of you to have a massage at the same time. Since our spa is under construction, there is only one employee at the ONO Spa. However, on request, it is also possible that two people can have a massage simultaneously.

We thank you once more for your comment and we hope to welcome you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 November 2018

The reception team helps in any small and big issue.
The cleaning team could do a little bit better;
Breakfest: I saw better, but also here the team will do anything to keep you a happy and welcome guest.
Therefore 4 points.

Would recommand on this hotel to friends and family!

Room tip: All the rooms are with isolated glass and quite in the same way.
Date of stay: October 2018
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kfir Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE-MANDALA-Team, Leiter Gästebetreuung at The Mandala Hotel, responded to this reviewResponded 2 November 2018

Dear valued guest,

Thank you very much for your feedback about your stay at THE MANDALA HOTEL.

We are very glad to hear that you enjoyed your stay in our hotel so much. Our entire team works very hard on offering our guests a special experience and we are very glad when we achieve that goal.

We regret to hear that you were not completely pleased with the performance of our housekeeping team. We forwarded your comment to our housekeeping manager and she has trained her team again to pay more attention to the details.

During breakfast, we offer our guests a unique selection of local products and freshly prepared warm dishes. We are sorry that it did not convince you but we work on our offerings constantly and we are sure that we will be able to change your mind.

Nevertheless, we are very happy to hear that you recommend our hotel and we are hoping to welcome you back as our guest again soon. Please do not hesitate to contact us if you have any questions or wishes.

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Reviewed 1 November 2018 via mobile

Needed a hotel for a friends party in Berlin saw this deal on Voyage Privé and booked with private transfer - great hotel so modern clean and spacious - breakfast very nice and all very relaxing, shame the spa was being refurbished. We ate one night in Michelin starred restaurant Facil which was well worth the price for the experience - we would definitely recommend and come back

Date of stay: November 2018
Trip type: Traveled with friends
Thank louiserD4523RX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE-MANDALA-Team, Leiter Gästebetreuung at The Mandala Hotel, responded to this reviewResponded 2 November 2018

Dear Louise,

Thank you very much for sharing your great experience about your recent stay at THE MANDALA HOTEL on TripAdvisor.

We are so happy you chose our hotel for your stay in Berlin. And we are delighted to hear that your stay with us was very enjoyable and that your spacious room as well as the breakfast were perfectly according to your expectations.

Especially your remark about our Michelin-starred Restaurant FACIL. We work hard on offering our guests the best service and we are very happy when we achieve that goal.

It was our great pleasure being your hosts and we are looking forward to welcoming you back in Berlin soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 October 2018 via mobile

Staff was extremely helpful and location is great! I travel often for work and always enjoy finding hotels that feel like home! I would absolutely recommend this hotel to reviewers, and for sure be visiting during my quarterly visit to Berlin!

Date of stay: June 2018
Trip type: Traveled on business
Thank Stephanie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THE-MANDALA-Team, Leiter Gästebetreuung at The Mandala Hotel, responded to this reviewResponded 30 October 2018

Dear Stephanie,

Thank you very much for your kind words about your stay at THE MANDALA HOTEL.

We are delighted to hear that your stay with us was very enjoyable and that our service as well as the location were perfectly according to your expectations. Our staff works hard on fulfilling all of our guests’ wishes and we are happy that you felt right at home.

We thank you once more for your comment and we look forward to having you back as our guest during your next Berlin visit. Please do not hesitate to contact us if you have any questions or wishes.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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