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Novotel Marseille Vieux Port
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Reviews (1,394)
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All reviewsfort stexecutive roomvieux portnice hotelnice poolpool areahotel is ideally locatedharbour viewtown centrecity breakminute walkan upgradestayed here for nightsbuffet breakfastthe air conditioningsouth of francenicolas
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Reviewed 18 March 2018

Stayed as part of a family summer break in the South of France. Hotel is in a great location overlooking the beautiful old port of Marseille and has a lovely terrace and pool area to take advantage of the views. Room was clean and well-equipped though on the small side. Staff were very friendly and helpful. No hesitation in recommending this hotel if you are travelling to Marseille.

  • Stayed: August 2017, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jean-bernard g, Front Office Manager at Novotel Marseille Vieux Port, responded to this reviewResponded 25 March 2018

Dear Sir,

We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Flavie Maugey
Assistante responsable hébergement

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 February 2018

We were greeted with great kindness at the reception. We were offered an upgrade to a very spacious executive room overlooking the Vieux Port. The staff of the restaurant is also very attentive, both for dinner and breakfast. The dinner was tasty and plentiful and the breakfast was very good and diversified. The architecture of the hotel is remarkable in its contemporary audacity, the rooms are in the usual Novotel style. The only downside was the bed a little too firm. But it's a detail. We will definitely come back when we have to stay in Marseille again.

Stayed: February 2018
1  Thank Francoise L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 19 February 2018

Marseille offers a spectrum of different situations. At one end it offers a mix of gritty, urban, decay, and at the opposite end of the spectrum, sophisticated French chic. This hotel is the chic side of this spectrum. The staff on reception were very professional and helpful. The room service team were excellent and made our visit feel very luxurious. The only area for improvement would be with regards to the harbour views. As customers it would be nice if bar drinks could be enjoyed in the restaurant area with views of the harbour. We were excluded from this zone as we were not eating. The restaurant was virtually empty at the time and so this seemed a little petty. This harbour view is the greatest asset of this hotel, it is a shame that customers are prevented from sitting here just to enjoy the view!!!

  • Stayed: February 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Richard J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jean-bernard g, Front Office Manager at Novotel Marseille Vieux Port, responded to this reviewResponded 25 February 2018

Dear,


We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux-Port.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
On summer, you can access to the outdoor terrace to enjoy the view.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Best regards,
Flavie
Assistante responsable hébergement

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 January 2018

Hotel is nicely located. Has parking. Rooms are standard novotel.
Restaurant is good. Wifi is quick and easy.
You have diferent options for breakfast, which is convenient if you don't want the full buffet.

  • Stayed: January 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank WABV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jean-bernard g, Front Office Manager at Novotel Marseille Vieux Port, responded to this reviewResponded 25 February 2018

Good afternoon,

Thank you for taking the time to tell us about your experience at the Novotel Marseille Vieux Port.
We are delighted to read that you had a nice stay and enjoyed your visit at our hotel!
We look forwad to hearing from you.
Best regards,
Flavie
Assistante responsable hébergement

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 December 2017 via mobile

Very new and modern. 4 star it. Is not but the standard is high. The bathroom facilities are likely standard manufacture for the Cruise ship industry. Functional and clean, very pragmatic. Good parking house and not very expensive. The tram stop outside takes you direct to downtown. Good value for. Money.

Stayed: December 2017, traveled on business
1  Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jean-bernard g, Front Office Manager at Novotel Marseille Vieux Port, responded to this reviewResponded 17 December 2017

Dear Andrew S,

We very much appreciate your comments regarding your stay at the Novotel Marseille Vieux Port.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Flavie
Assistante responsable hébergement

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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