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7 - 12 of 2,633 reviews
Reviewed 7 August 2018

Really lovely hotel. Staff, room and breakfasts were amazing. Only slight negative for us was that the pool actually belonged to the Novotel next door. That being said, we had an amazing time and would recommend! Terrace room overlooking the harbour is expensive but a must!

Stayed: July 2018
Thank stevedad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded 10 August 2018

Dear Stevedad,

Thank your for choosing the Sofitel for your stay in Marseille.

We are delighted to read that you enjoyed your stay among us, and enjoyed the magnificient view from our terraces !

We hope to welcome you back very soon for a new experience !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 1 August 2018

We were offered 2 days holiday by our son & it was very pleasant - unfortunately we had chosen to have a balcony which we did not use - far too hot & too many mosquitos !! One small comment - for the toast - it would be useful to have bamboo tongs to extract the toast from the toaster.

  • Stayed: July 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank cowboy83110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 30 July 2018

This is without any doubt the finest hotel I have ever stayed in.

Our room was perfect. It had a superb view over the harbour and kept spotless during our stay.

On site food and beverage was of a very high standard.

Staff were knowledgeable, friendly and helpful.

Room Tip: Ask for the harbour view rooms
Stayed: April 2018, traveled as a couple
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 26 July 2018

  • Stayed: July 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed 17 July 2018

We were lucky enough to be here for Bastille day. What a spectacular view from our window. The room was comfortable (next time I would book a balcony). The hotel was clean and the staff helpful.

We had lunch when we first arrived and the service and food was very good. However, room service was not so great. I appreciate they were busy - it took hours to arrive - but a cheese sandwich is not tiramisu and the chickens texture was such we left it untouched. Closing the swimming pool, on an exceptionally hot day to prepare for the evening was also not appreciated.

Yes I would stay here again. Good location, great staff but some problems perhaps because of the day we chose to visit.

  • Stayed: July 2018, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Cheezel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirectionSofitel, Responsable relations clients at Sofitel Marseille Vieux-Port, responded to this reviewResponded 18 July 2018

Dear Cheezel,

Thank you for wanted to discover the Sofitel Marseille Vieux Port.
You came in Marseille at the perfect time to enjoy the amazing firework of the 14th of July !

We are delighted to read that you enjoyed our stay among us. However your feedback regarding the improvements to bring to our room service were considered with the greatest attention and communicated to our restaurant management team.

Concerning the swimming pool, the managements depends of the Novotel. We are not responsible of the opening and closing hour.

The satisfaction and the well-being of our guests is the most important for us, we will be delighted to welcome you back in the Sofitel Marseille Vieux Port.

Best regards,
Camille V, Guest Experience Manager

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