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22 - 27 of 488 reviews
Reviewed 12 July 2015

The best thing about this hotel is its location, otherwise the place is somewhere between average and poor: old furniture, no conditioner, VERY noisy at night - there are a lot of bars nearby and you cannot close the window because of the heat, very noisy in the morning as some cleaning machines start to work along pedestrian streets. The staff was not helpfull at all - we asked where we could park our car (the hotel does not have any parking, and all parking spaces in the center of Nantes are quite pricy), explained that we would not need to use the car for a week or so, and the receptionist said that she did not know such places existed. OK, thank you for help - we found many "parking & relais" places right in the map which we took from reception. Then another receptionist "miscalculated" the number of nights we spent at the hotel when we were asked to pay the city tax (how could he, really? they have it all in MS Excel file!) Still the place is OK to spend a weekend in Nantes just because of the price and the location.

  • Stayed: June 2015, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Kate_Moray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
audreywitczak, Responsable réception at Grand Hotel de Nantes, responded to this reviewResponded 14 July 2015

Dear Mrs. MORRAY,

I am truly sorry to hear that we have not lived up to your expectations. However I would go back to what you say.

The renovations are soon started indeed and as you may have noticed, the hotel has reached the end of cycle and we are aware of this.

About parking, it's true that we haven't parking, as every hotel in the town. We have indicated in our confirmation email when booking. Too bad you didn't take the time to read ... For parking 10 days, we can't tell you the parking since parking is limited to 7 consecutive days. It's therefore necessary to park in a public parking but after 7 days you have to change your car up, failing the police took him to the pound.

Again we are sincerely sorry that this experience didn't satisfy you.

You can read previous opinions of our travelers, as this one doesn't reflect our real competence.

thank you

Audrey WITCZAK
First of Reception
02 40 73 46 68

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 June 2015 via mobile

Stopped on a cycling tour, no hassle storing the bikes in the cellar. The location is very good right in the middle of town. A little
Noisy outside during the night due to local bars but very good value for money. Staff very attentive and friendly, will stay again

Stayed: June 2015, traveled with friends
Thank bunjinan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Claude H, Propriétaire at Grand Hotel de Nantes, responded to this reviewResponded 3 July 2015

Dear Madam,

Thank you very much to share your opinion.

it was a pleasure to welcome you

see you very soon

Audrey, First Reception
02 40 73 46 68

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 21 September 2014

Great city centre location. Staff welcoming and helpful. Room clean and well presented,although no hair dryer,and a bit noisy but learning to accept that in city locations. No parking close to the hotel which could be a problem for people with limited mobility. There are plenty of public car parks in the city and the Commerce one seemed be the closest. Advise packing a small overnight bag,rather than a heavy, bulky case if staying here.

Stayed: September 2014, traveled as a couple
Thank GrammyandPops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Claude H, Propriétaire at Grand Hotel de Nantes, responded to this reviewResponded 26 September 2014

Dear Customer,

We are happy to have you fully satisfied during your stay.

The location of the hotel and the professionalism of the team are the strengths of our institution.
You have, of course, a hairdryer on request at reception. It is free and we have several and different brands.
Finally, the parking “commerce” (public parking) is 50 meters from the hotel. You are accessing the hotel by car through code access terminal that is located in the confirmation email, parking is allowed for 20 minutes. This is very useful when you have large luggage drop.

See you soon.

Jean Claude HELLARD
02 40 73 46 68

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 August 2014

pretty good location in the centre of the city - next to the opera; good breakfast in a lovely atmosphere; very friendly and helpful staff - we can really recommend a stay in this hotel in the city of Nantes!

  • Stayed: August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank weschnitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Claude H, Propriétaire at Grand Hotel de Nantes, responded to this reviewResponded 27 August 2014

Dear Customer,

At first, thank you for sharing your opinions with our readers, they are essential to the functioning of the team.
We are pleased to have been entirely satisfactory. It was a pleasure to welcome you.

Like the location of the hotel and the professionalism of our team so we hope to see you soon.

See you soon.

Jean Claude HELLARD
02 40 73 46 68

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 12 July 2014

We arrived on our 4 bicycles, which was stored safely in the basement of the hotel without any further payment. When one of us sadly crashed a lamp, the reaction from the staff was a smile. Rooms were nice and clean, and the breakfast good.

  • Stayed: June 2014, traveled with friends
    • Location
    • Rooms
    • Service
Thank Flachmuehle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jean Claude H, Propriétaire at Grand Hotel de Nantes, responded to this reviewResponded 15 July 2014

Dear Customer,
Thank you to have chosen the Grand Hotel to stay in Nantes in June 2014. We were happy to welcome you.

We don’t charge hosting the bike because it is a step towards ecology. We are constantly in search of environment protection. You may have noticed that our rooms are also equipped with low consumption bulbs and bathrooms have a vending machine serving both the shower and the sink.
Breakfast is a buffet, we are delighted that it’s completely satisfy you.

Best regards

Jean Claude HELLARD
02 40 73 46 68

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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