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Savings alert! 32% below average rates

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Reviews (284)
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Reviewed 11 October 2017 via mobile

Located in the center of town.
100 metres from opera
The rooms are nice, bed is perfect.
Bathroom is new with a lot of comfort.
The breakfast is complete and staff is descrete, friendly and helpful.
Perfection business or city trip

Stayed: October 2017, traveled on business
Thank alain V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgraslin, Responsable réception at Best Western Hotel Graslin, responded to this reviewResponded 17 November 2017

Thank you for your review. We are glad to read that you had a nice stay in our hotel.
Best regards
David

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 22 September 2017 via mobile

Mainly we were quite happy with our stay here and would consider it if we come back to Nantes - however there were a few oddities.
The best thing about it is its location - ideally situated both for walking round the main town for shops/restaurants and for a 10 minute walk in the opposite direction to Les Machines D'Isle which was the point of our visit.
The reception staff were friendly and helpful.
Now the odd things - the hotel states very clearly in reception that it's being refurbished but you don't realise it's actually in the rooms you're staying in. When we arrived the small entrance to our room had no ceiling, just exposed to pipe work and wires above, the following day when we got back most of the ceiling tiles were in place and the day after it was complete. I don't know if this had an affect on housekeeping or not but our rooms weren't thoroughly cleaned - the beds were turned down but the dirty coffee cups were left. We mentioned to reception who sorted it out for the following day. The bathroom also had the dirtiest tooth glass I've ever seen in a hotel.
The breakfast really isn't worth the price.

Stayed: September 2017, traveled with family
Thank The-Grand-Sophy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgraslin, Responsable réception at Best Western Hotel Graslin, responded to this reviewResponded 17 November 2017

Thank you for your review. We are sorry that the cleaning of your room was not perfect during the refurbishment period which was not supposed to have an incidence on the cleanliness. We hope you'll enjoy another stay in our hotel, after the complete refurbishment.
Best regards
David M.

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Reviewed 24 June 2017

Staff was friendly; our room was a decent size, very clean, quiet; location is great. We did not know where to park upon arrival, but once we realized the garage is just down the street, parking was not an issue at all. We were very comfortable here. Good value.

Room Tip: Park in the Médiathèque Car Park just down the street
  • Stayed: January 2017, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank danika_ao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgraslin, Responsable réception at Best Western Hotel Graslin, responded to this reviewResponded 8 July 2017

Thank you for your revew, we are glad to know that you had a nice stay in our hotel.
Best regards

David M.

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Reviewed 5 June 2017

Having learnt from this trip that a Parking recommendation means nothing on hotel search websites - this hotel was no exception. The claim to have parking online does not mean in reality. I contacted the hotel in advance and was told I could park on the street outside (ok but there are bollards across the street in front of the hotel), or in a self service car park near by. Fine - but the one way system in Nantes make this a difficult en devour. Finally parked - in the wrong car park - we found the hotel. Rooms average - tea tray though in the room was nice and the ambiance of the hotel was stylish - but full on mold to be found in the bathroom ventilation. The highlight was that parking was only 10,70 euros, instead of the 14 euros I was informed it would be.

Please hotels in city centres, do not say you have parking on your profiles, when you do not, you are located near public car parks. Self service car park means no we do not have parking, but you can hedge your bets in the local parking lot and hope you get a space.

Room Tip: We can the cheapest room and was perfectly adequate
  • Stayed: May 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank jentom03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgraslin, Responsable réception at Best Western Hotel Graslin, responded to this reviewResponded 8 July 2017

Hello, we are happy to read that you had a nice stay in Nantes and in our hotel. In fact , we do not say on websites that we have a car park, (As we do not have one), but we usually write, "parking nearby the hotel" . The Mediathèque car park is 70meters away from the hotel, it is the one we usually recommend.
We hope we'll have the pleasure to welcome you again.
Best regards.
David M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 18 May 2017

Luckily we booked only one night in this hotel. To find this hotel with a gps was not easy to begin with! Lots of small one way streets. Our four wheel drive cannot fit into the parking garage and we parked down the road where we had to put money into the parking meter every two hours until 7pm when it is for free. The double room, too small, difficult to fit suitcases and two adults in the room. It was warm and no air conditioning or fan. The bathroom was modern and nice. Reception staff was also friendly. The breakfast was an extra charge and good too. The room was 104 euros a night and that is too much for such a small room.

Room Tip: Choose another hotel
  • Stayed: May 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank diplomatBonn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelgraslin, Responsable réception at Best Western Hotel Graslin, responded to this reviewResponded 8 July 2017

Hello,
We are sorry to see yhat you did not have the experience expected in our hotel.
It is true that we have no air-Conditionner until now, but in august will start the works.
The rate of the room changes according to the season, may be you have been staying in Nantes during a busy period. If you come back to Nantes and in our hotel, please try to book one of our SUPERIOR rooms which are larger than the one you booked.
Best regards
david M.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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