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All reviews pedestrian area great location plastic sheet tiny toilet english channels nice hotel stayed days restricted access two night stay within walking distance accor hotels quiet room poor french car park a great place to stay tea and coffee making facilities rooms are modern
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Reviewed 11 August 2018

Thoroughly recommend this hotel for reasons above. Stayed over the busy World Cup final weekend but this didn't impact on the service at all. Good buffet breakfast served in airy room. Comfortable bed; large walk in shower. More hangers in cupboard would have been useful (but are available from Reception). Great location!

Date of stay: July 2018
Thank giraffesaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent S, Directeur général at Mercure Nantes Centre Grand Hotel, responded to this reviewResponded 14 August 2018

Dear Guest,

We are delighted to read that you enjoyed our facilities, location and staff and that you could enjoyed the World Cup Final among us !
We took good note of your remark concerning the lack of hangers in the room.
It was a pleasure to welcome you and we hope to see you at the Mercure Nantes Centre Grand Hotel for a next trip in Nantes!

Best Regards,
Laurent STROZYK,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 11 August 2018

We stayed here in Late July, We booked the artist room which was a really nice suite with a double bed and a pull out couch. Staff were really nice and helpful. Children eat for free. Very good value.

Date of stay: July 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent S, Directeur général at Mercure Nantes Centre Grand Hotel, responded to this reviewResponded 14 August 2018

Dear Marie,

Thank you very much for taking the time to share your comments on TripAdvisor after your stay.
We are truly happy to read that you enjoyed your stay at the Mercure Nantes Centre Grand Hotel and our exceptional artist room.
We hope to have the pleasure to host you again soon !

Best regards,
Laurent STROZYK,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 July 2018 via mobile

Very nice hotel in the centre of Nantes. I stayed two nights and had no complaints. The bar staff also reserved some seats for our party of 13 to watch the World Cup semi final. The rooms are modern and very comfortable with good air con. We also managed to get a meeting room at short notice in the business area for a few hours.

Date of stay: July 2018
Trip type: Traveled on business
Thank Philip S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent S, General Manager at Mercure Nantes Centre Grand Hotel, responded to this reviewResponded 19 July 2018

Dear Philip,

It is a pleasure to read your comments about your stay in our hotel.
Thank you very for the team who do their best to give you the best service.
I hope to see you again in my hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 9 July 2018

Only accessing the car park through a pedestrianised area which was time consuming, perhaps because the code promised, was not sent, a 'phone call had to be made from the barrier, as well as the very narrow underground car parking proved less than satisfactory!
After that, our stay was highlighted by the amazing staff, lovely room (Privilege) & excellent breakfast.
Definitely looking forward to the next time we stay there, this time for a city break, rather than a one night to break a journey.

Room tip: Reserve a Privilege room
Date of stay: July 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent S, Directeur général at Mercure Nantes Centre Grand Hotel, responded to this reviewResponded 13 July 2018

Dear David,

Thank you very much for taking the time to share your comments on TripAdvisor after your stay at the Mercure Nantes Centre Grand Hotel. We are really sorry to read that you had some difficulties at your arrival and express our most sincere apologies for that inconvenience.
We are pleased to receive your compliments concerning the quality of our staff, our facilities and location.
We will be more than happy to host you again for a city break next time.

Best regards,
Laurent STROZYK,
General Manager

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Reviewed 6 July 2018

After one or two not so good Accor hotels during our recent visit to France, this was a revelation. Not only had the management at Nantes read the comments we had left but they took steps to make sure we were happy at their hotel. We received a delightful upgrade and had a detailed conversation with one of the management team about the reasons for our previous unhappiness, all of which was taken on board. Brilliant. The welcome was first class, from reception onwards. We shall certainly stay in Mercure Nantes again.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank andrewmW5522OX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurent S, Directeur général at Mercure Nantes Centre Grand Hotel, responded to this reviewResponded 13 July 2018

Dear Andrew,

A warm thank you for your comment following your stay at the Mercure Nantes Centre Grand Hotel ! We are pleased to receive your compliments concerning the quality of our staff and facilities.
I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We hope to have the pleasure of making you feel welcome again in Nantes.

Best regards,
Laurent STROZYK,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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