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Reviews (623)
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All reviewssaint marcelgare d'austerlitzmetro stationjardin des plantesnotre damelatin quarterdouble glazingnice hotelsmall balconygreat showerwalking distancetea and coffee making facilitiesbreakfast includednight staylight sleeperstayed for nightsaround the corner
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11 - 16 of 623 reviews
Reviewed 22 March 2018 via mobile

My train to Paris was unfortunately cancelled due to the planned strikes and despite requesting a refund for my 2 night booking the hotel completely refused and was incredibly unhelpful. I explained this was a surprise trip for my husband’s 30th birthday and requested a refund so I could book a different trip and still no difference. Poor and disappointing

Stayed: March 2018
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, General Manager at Hotel Devillas, responded to this reviewResponded 19 May 2018

Dear Paul,

Thanks for your feedback.

We are sincerely sorry for this situation attributed to the strikes. We want to make it clear that you made a non refundable reservation.

Therefore, we collected the entire stay in accordance with our conditions of sales.

Yours sincerely,
D. Sadok, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 March 2018

A conveniently located and well run hotel, with modern furniture, kept very clean, with a pleasant atmosphere and extremely helpful and friendly staff, always available to deal with any queries and make useful suggestions

  • Stayed: February 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gmcaporale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, Manager at Hotel Devillas, responded to this reviewResponded 6 April 2018

Dear Guest,

Thank you for such a positive review. We appreciate it.

We are so pleased that your recent stay at Devillas has been a wonderful experience. As you have mentioned, we are indeed very close to Austerlitz train station and New Sorbonne University along with the Jardin des Plantes, its famous menagerie and its museum of natural history.

Thank you for appreciating the room, high-level cleanliness, and our service. We are happy to know that the room, the facilities, and the bed were to your satisfaction. We also take pride in our service. Our team is dedicated and always strive give the best experience to our every guest. Thank you for appreciating it. We are glad that we were able to make your holiday a memorable one.

We look forward to welcoming you again. All the best.

D. Sadok, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 14 February 2018

The staff don't speak English. The bathroom was smelling awful and there was a leak in the washbasin. There were small insects on the floor. The breakfast was very poor and the decoration of the room was terrible. Not even think about going there!

  • Stayed: February 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tpanag816580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, Manager at Hotel Devillas, responded to this reviewResponded 18 May 2018

Dear Guest,

Thank you for taking time to share your review.

We are surprised and sorry to see such a negative review. We understand that your recent stay at our hotel was not as per your expectations.

Regarding our team, everybody speaks English in the hotel. It only our housekeeping and waitresses at breakfast does not speak English as they have very less interaction with our guest. Our entire team is hardworking, and they always put your comfort first.

We also pay very particular attention to hygiene. Hence, you will always find our hotel, the rooms, and the bathroom clean, supplied with all the essential amenities.

We are also sorry that you didn't like the breakfast. We are sorry that we were not aware of these issues during your stay. Our team is always available to address your concerns immediately.

We assure you, your comfort and satisfaction always comes first. Once again, thank you for your feedback.

We hope to welcome you in the future.

Best wishes.

D. Sadok, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 25 January 2018 via mobile

Staff were helpful and is in a great location for getting around Paris. Rooms - we went back a second time - were both good. Could use a bigger elevator but had good views of street and even a small balcony for a good price. Photo is view from our narrow balcony.

Stayed: January 2018, traveled with family
Thank steven b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, General Manager at Hotel Devillas, responded to this reviewResponded 4 February 2018

Dear Steven,

Thanks for this summary regarding your visit to Devillas hotel.

Thanks for your loyalty. It delights us to know that you enjoyed the quality service delivered. We are pleased your room met your expectations. Thanks for alluding to the balcony that bestows a nice view onto the street.

We take note of your remark. In fact, the elevator can support up to 4 persons.

As you noticed, we are conveniently located in the lively Latin Quarter, an ideal base to discover Paris' hottest tourist spots.
We look forward to welcoming you again.

Best regards,
D. Sadok, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 17 January 2018

It was not worthy. The staff was not friendly at all, I didn't think the location was good and the bathroom was terrible! The room dind't have a remote control, the shower was not working properly. In general, I think that are more options better than this.

  • Stayed: January 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank thaisg679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, General Manager at Hotel Devillas, responded to this reviewResponded 4 February 2018

Dear Guest,

Thanks for your review.

We take note of your remarks and are sorry your stay among us didn't live up to your expectations.

Yet, our hotel boasts a convenient location in Paris, near Austerlitz train station between metro stations Saint Marcel and Austerlitz which has direct access to Orly airport, the Eiffel Tower and Versailles.

We won't miss to share your impression with the team. We urge our guests to share their complaints on the spot to see if we can find a solution as customer's satisfaction is very important to us.

We hope to have opportunity to receive you again.
D. Sadok, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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