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Hotel Devillas
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Reviews (610)
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All reviewssaint marcelgare d'austerlitzmetro stationnotre damelatin quartergreat showersmall balconydouble glazingnice hotelwalking distancetea and coffee making facilitiesbreakfast includednight staylight sleeperstayed for nightswould definitely stay here againaround the corner
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2 - 7 of 610 reviews
Reviewed 4 weeks ago via mobile

My train to Paris was unfortunately cancelled due to the planned strikes and despite requesting a refund for my 2 night booking the hotel completely refused and was incredibly unhelpful. I explained this was a surprise trip for my husband’s 30th birthday and requested a refund so I could book a different trip and still no difference. Poor and disappointing

Stayed: March 2018
Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2018

A conveniently located and well run hotel, with modern furniture, kept very clean, with a pleasant atmosphere and extremely helpful and friendly staff, always available to deal with any queries and make useful suggestions

  • Stayed: February 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gmcaporale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, Manager at Hotel Devillas, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for such a positive review. We appreciate it.

We are so pleased that your recent stay at Devillas has been a wonderful experience. As you have mentioned, we are indeed very close to Austerlitz train station and New Sorbonne University along with the Jardin des Plantes, its famous menagerie and its museum of natural history.

Thank you for appreciating the room, high-level cleanliness, and our service. We are happy to know that the room, the facilities, and the bed were to your satisfaction. We also take pride in our service. Our team is dedicated and always strive give the best experience to our every guest. Thank you for appreciating it. We are glad that we were able to make your holiday a memorable one.

We look forward to welcoming you again. All the best.

D. Sadok, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 14, 2018

The staff don't speak English. The bathroom was smelling awful and there was a leak in the washbasin. There were small insects on the floor. The breakfast was very poor and the decoration of the room was terrible. Not even think about going there!

  • Stayed: February 2018, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tpanag816580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 25, 2018 via mobile

Staff were helpful and is in a great location for getting around Paris. Rooms - we went back a second time - were both good. Could use a bigger elevator but had good views of street and even a small balcony for a good price. Photo is view from our narrow balcony.

Stayed: January 2018, traveled with family
Thank steven b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, General Manager at Hotel Devillas, responded to this reviewResponded February 4, 2018

Dear Steven,

Thanks for this summary regarding your visit to Devillas hotel.

Thanks for your loyalty. It delights us to know that you enjoyed the quality service delivered. We are pleased your room met your expectations. Thanks for alluding to the balcony that bestows a nice view onto the street.

We take note of your remark. In fact, the elevator can support up to 4 persons.

As you noticed, we are conveniently located in the lively Latin Quarter, an ideal base to discover Paris' hottest tourist spots.
We look forward to welcoming you again.

Best regards,
D. Sadok, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 17, 2018

It was not worthy. The staff was not friendly at all, I didn't think the location was good and the bathroom was terrible! The room dind't have a remote control, the shower was not working properly. In general, I think that are more options better than this.

  • Stayed: January 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank thaisg679
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel-cmanager, General Manager at Hotel Devillas, responded to this reviewResponded February 4, 2018

Dear Guest,

Thanks for your review.

We take note of your remarks and are sorry your stay among us didn't live up to your expectations.

Yet, our hotel boasts a convenient location in Paris, near Austerlitz train station between metro stations Saint Marcel and Austerlitz which has direct access to Orly airport, the Eiffel Tower and Versailles.

We won't miss to share your impression with the team. We urge our guests to share their complaints on the spot to see if we can find a solution as customer's satisfaction is very important to us.

We hope to have opportunity to receive you again.
D. Sadok, Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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