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Novotel Paris Centre Bercy
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Reviews (1,494)
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6 - 11 of 1,494 reviews
Reviewed March 15, 2018

One night stay with colleague for business. Modern hotel totally lacking ambience. Reception staff extremely welcoming, friendly and helpful. As loyalty club members we both had a free gift, free drink and an upgrade. Nice gesture, but totally overshadowed by the fact that the bed was extremely hard, and so where the pillows. A really bad night sleep because of the har bed and pillows. Waking up totally exhausted.
Had dinner in the restaurant in the lobby area. Mediocre, industrial type food, as can be expected in a hotel like this. In contrast the breakfast was excellent. Plenty of choices and good quality food. However, everything is self service. You have to build your egg, fry your egg, fry your pancake etc. Will not stay at a Novotel in France again unless I have to.

  • Stayed: March 2018, traveled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank N0ggie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Novotel Paris Centre Bercy, responded to this reviewResponded 5 weeks ago

Dear sir,

Thank you for your feedback from your recent stay at Novotel Paris Centre Bercy,we are sorry that your experience did not meet your expectations; please accept our sincerest apologies.
Your comments will be taken into consideration and will help us to improve the experience for all customers.

Kind regards



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 10, 2018 via mobile

Great place and cool ambiance.
The cocktails made by François was amazing. Good atmosphere at the bar.
The cocktail menu was really surprising me. Cool people and great design.
I recommend that place and the bar.

Stayed: March 2018, traveled on business
Thank Théo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Novotel Paris Centre Bercy, responded to this reviewResponded March 12, 2018

Dear Théo !

Thank you so much for your nice words, your feedback regarding the bar and the cocktail menu is very appreciated !
Your compliments will be forwarded to François !

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 5, 2018 via mobile

I was here with my sister! It was late and we were too tired to have drinks in the city so we decided to have a drink at the bar of the hotel. Didn’t expect to much of the cocktails actually. Thanks to the François, who I call the best bartender ever, from now on. He surpassed our expectations! The taste was very good. He is also very friendly and I think without him the atmosphere won’t be very good as it was now!
Merci beaucoup Francois for being very friendly and for the amazing cocktails!! We will come back very soon for the cocktails :)

Stayed: February 2018, traveled with friends
Thank Leda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, Directeur général at Novotel Paris Centre Bercy, responded to this reviewResponded February 6, 2018

Dear Leda,


On behalf of François, our bartender, I would like to sincerely thank you for your great comments. Our team is continuously working to give the best of themselves to meet or surpass ;-) your expectations and make your stay as pleasant as possible.

We are looking forward to welcoming you again soon at Novotel Paris Centre Bercy,

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Reviewed January 21, 2018 via mobile

Stayed here with my family in mid January and was very happy with everything. Rooms were very fit for purpose, WiFi was good, there was a usb charger which is useful to charge a phone if you don’t have an adapter for a French plug. While the hotel itself was nice, our stay was so enjoyable due to the staff. Receptionists were very friendly and we received fantastic service from the bartender, Francois. He was exceptionally friendly and made us some lovely cocktails. I’ve never experienced a bartender being so attentive and personable. Top class.

Stayed: January 2018, traveled with family
3  Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, Directeur général at Novotel Paris Centre Bercy, responded to this reviewResponded January 23, 2018

Dear Jennifer,

Thank you very much for leaving your impressions following you stay with us. We are delighted that you found our staff friendly; we have forwarded your compliment to them !
Since you had such a positive experience,we really hope that we may welcome you for your next visit to Paris !

Kind regards

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Reviewed January 13, 2018 via mobile

I stayed there in christmas time for a week. I found it so friendly especialy for family. I have a 5years doughter and events such as professional balloon maker, face painter and santa clause attract her so much. Bar and reception members are so friendly. Rooms and overal space are neat. Air conditioner and room services such as bathroom devices and amenities were suitable. Breakfast was suitable and restaurant space were neat and well-ordered. Hotel has a metro access in 3 minutes. I suggest you to visit bercy village area that is so attractive.
The main negative point is that the house keepers do not know english at all.
More ever i found it easy to receive confirmation of reservation in reservation process.
Honestly as customer, i recomend novotel bercy.

Stayed: December 2017, traveled with family
1  Thank babak m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard L, General Manager at Novotel Paris Centre Bercy, responded to this reviewResponded January 15, 2018

Dear Babak,

Thank you very much for your kind comment on Tripadvisor. We are thrilled to hear that you found our staff friendly, your compliments have been forwarded to all of them !
It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
Since you had such a positive experience, we hope that we may welcome you for your next visit to Paris !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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