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Reviews (913)
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Reviewed 25 June 2016

We stayed two nights a this very efficient hotel, as part of a group of some 80 people - yes, eighty, on a singing trip to France.
A group of that size takes a lot of organising on the hotel's part (as well as on ours), and the hotel staff and management performed their tasks seamlessly. When our coach unloaded us on the pavement, a good couple of hours late thanks to the Shuttle, we were all given the keys to our allotted rooms within minutes. The lifts were working well, and none of the rooms were more than a short walk from the lift. The rooms were reasonably sized - we didn't expect a substantial suite - and were spotlessly clean and well-equipped.
The breakfasts were fairly substantial, the staff - for what little we saw of them - were efficient and cleaned our rooms well, and the bar prices not exorbitant.
As this large group left this hotel after our second night, I heard none of the usual grumbles, so general satisfaction, rather than excitement, must have been the order of the day.
Well done again, IBIS, I'm sure we'll be back.

  • Stayed: May 2016, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Robin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8714Agnes, Directeur général at Ibis Styles Reims Centre Cathedrale, responded to this reviewResponded 16 August 2016

Dear Robin S,

We very much appreciate your comments regarding your stay at the ibis Styles Reims Centre Cathédrale.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Agnès ROMAN

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 May 2016

Sitting in the hotel now regretting booking it. Checked in and was told there's no parking. Ok, when I asked where to park I was given a lot that you need to pay every 2 hours. I got a second reco nearby, ok fine pay for 6 hours and go back. In the room as I write this and there's no AC so window open and hoping for a cool night. I called to the front desk, no help. Hotel is in the dumpy part of town. Pay 20 more and stay in a nicer area and actually have a working hotel room

  • Stayed: May 2016, traveled as a couple
    • Sleep Quality
    • Service
1  Thank bordeauxbound
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8714Agnes, Directeur général at Ibis Styles Reims Centre Cathedrale, responded to this reviewResponded 19 July 2016

Dear Bordeauxbound,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Agnès ROMAN
Manager

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Reviewed 27 May 2016

Ideal location for the Cathedral and surrounding buildings. Hotel basic - there could have been a larger selection of meals (for the prepaid meal) it was confusing what was exactly on offer. The staff spoke English.

  • Stayed: May 2016, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank elliott_john7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8714Agnes, Directeur général at Ibis Styles Reims Centre Cathedrale, responded to this reviewResponded 19 July 2016

Dear Elliott_john7,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Agnès ROMAN
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 23 May 2016

  • Stayed: May 2016, traveled solo
    • Value
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed 19 May 2016 via mobile

I stayed here for an overnight stay on my way to Basel. It was clean and tidy. The rooms were small but what you would expect for a city hotel. Good wifi, good shower and tv in the room. The breakfast was what you would expect for a continental breakfast and was very acceptable. The staff were friendly and the hotel is a 5 min walk from the Cathedral and all the local shops and restaurants. Would recommend for a short stay but not enough room or storage space for a long stay.

Stayed: May 2016, traveled with friends
1  Thank Pringy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8714Agnes, Directeur général at Ibis Styles Reims Centre Cathedrale, responded to this reviewResponded 30 May 2016

Dear Pringy,

We very much appreciate your comments regarding your stay at the ibis Styles Reims Centre Cathédrale.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Agnès Roman
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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