Dear Guest
We are sorry to hear you did not enjoy your stay with us here at Royal Umpire park. The weekend just gone was bank holiday Easter weekend, being a family holiday park we were fully booked so it was busier than it would normally be.
The dog bins were brought to the receptions attention, as soon as they were notified a phone call was made to the parks groundsmen to make sure these were all emptied when they were emptying the bins on site.
We have chickens on site who are free range and part of our farm, we are located within in the countryside and do have a farm home to horses, chickens, cockerels and geese. We are aware of the cockerels making early disturbances and are in the process or re-homing some, a member of staff from reception did go and speak to the seasonal customer who was allegedly feeding the chickens, and ensured they stopped off at various other pitches on site who were spotted with bird feeders or feeding chickens to politely ask for them to not feed the chickens as we are trying to encourage them to go back to the farm. We do have a monthly news letter which we send out to all of our seasonal customers and we will make sure we put something in this month about not feeding the chickens.
With the park being fully booked it is hard to move bookings about to offer alternative pitches, on this occasion we had a pitch we could give you but as stated your caravan was slightly to big for that particular one.
We will look in to why the toilets and showers were dirty and cold, they are cleaned every morning and we have park wardens who check our facilities on a regular basis, our facilities were getting a lot of use over the weekend but we will make sure more checks are done over busy periods.
Here we are dedicated to providing great customer service and recognize that all of our customers are here to relax and enjoy their holidays with us. If there is an issue we aim to act quickly, in this case the bins were emptied, customers found feeding the chickens were spoken to and the reception staff did manage to find a pitch as an alternative but unfortunately it wasn't big enough.
We do apologize that you felt stressed after your stay this is not the sort of guest experience in which we want our customers to feel.
Thank you for your review we take on board all feedback and as stated above we are looking more in to what we can do in regards to the chickens
Kind regards
R.Rust