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Reviewed April 19, 2017 via mobile

I was unfortunately there over Easter. Pitch seemed good. Took my dog to dog walk (tiny space) whilst hubby set up. The 2 bins were over flowing with poo bags. On returning I was met by chickens on our pitch!! We couldn't let our dog out in case she hurt one. Our Daughter couldn't play out. We were awoken at 4.15am by one of the Cockerells... tired I went to Reception and they were fully aware of the issues with the chickens. They offered me another pitch 6 places up which was not big enough for my caravan, the last would have known that if she had come to see! Basically these birds are being fed by seasonal pitch owners... the lady behind us was refilling the bird feeder (I actually saw her twice)but denied it to reception. The toilets were dirty and cold. They were used as a hang out for teenagers at night. The park looked good but was dominated by seasonal pitch children. I was actually on a respite weekend away and was looking forward to relaxing with my family but came home shattered and stressed!!! I would not recommend this site to anyone and feel that they should be refunding the near £100 it cost us to stay there!. I did inform reception I was not happy but to be honest they had my money and that was that. My pitch was 57.

Date of stay: April 2017
Trip type: Traveled with family
2  Thank W2706SXcarold
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harrison L, Front Office Manager at Royal Umpire Caravan Park, responded to this reviewResponded April 20, 2017

Dear Guest
We are sorry to hear you did not enjoy your stay with us here at Royal Umpire park. The weekend just gone was bank holiday Easter weekend, being a family holiday park we were fully booked so it was busier than it would normally be.
The dog bins were brought to the receptions attention, as soon as they were notified a phone call was made to the parks groundsmen to make sure these were all emptied when they were emptying the bins on site.
We have chickens on site who are free range and part of our farm, we are located within in the countryside and do have a farm home to horses, chickens, cockerels and geese. We are aware of the cockerels making early disturbances and are in the process or re-homing some, a member of staff from reception did go and speak to the seasonal customer who was allegedly feeding the chickens, and ensured they stopped off at various other pitches on site who were spotted with bird feeders or feeding chickens to politely ask for them to not feed the chickens as we are trying to encourage them to go back to the farm. We do have a monthly news letter which we send out to all of our seasonal customers and we will make sure we put something in this month about not feeding the chickens.
With the park being fully booked it is hard to move bookings about to offer alternative pitches, on this occasion we had a pitch we could give you but as stated your caravan was slightly to big for that particular one.
We will look in to why the toilets and showers were dirty and cold, they are cleaned every morning and we have park wardens who check our facilities on a regular basis, our facilities were getting a lot of use over the weekend but we will make sure more checks are done over busy periods.
Here we are dedicated to providing great customer service and recognize that all of our customers are here to relax and enjoy their holidays with us. If there is an issue we aim to act quickly, in this case the bins were emptied, customers found feeding the chickens were spoken to and the reception staff did manage to find a pitch as an alternative but unfortunately it wasn't big enough.
We do apologize that you felt stressed after your stay this is not the sort of guest experience in which we want our customers to feel.
Thank you for your review we take on board all feedback and as stated above we are looking more in to what we can do in regards to the chickens
Kind regards
R.Rust

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Reviewed April 18, 2017 via mobile

I will start with the good points and that is its in a lovely location for visiting lots of north west attractions. Pub over the road serves beautiful meals! Arrived for our pitch at midday but unfortunately the occupants hadnt vacated so we were asked to wait in our car. After 2 more trips into reception we eventually got told they would have to give us a different pitch 40 mins later!! Not a good start. The toilets were filthy dirty, showers were disgraceful covered in hairs etc. No hot water on the saturday which I did complain about. Bins were overflowing all the time. We felt like complete outsiders based between perminant residents. The children on the site wouldn't allow my children on the swings etc. as they 'belonged' to them they lived there!! My 16yr old daughter was too intimidated to go to the toilet on her own as groups of kids seemed to constantly hang around the toilet block. Noisy kids & adults in & out of each others caravans late into the night, cockrels crowing constantly. We didn't dare say anything while we were there, payed almost £100 for bank holiday weekend & it was awful. If we hadnt had days out pre booked we would have left!!

Date of stay: April 2017
Trip type: Traveled with family
1  Thank 670gemmah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harrison L, Front Office Manager at Royal Umpire Caravan Park, responded to this reviewResponded April 20, 2017

Dear Guest
We are sorry to hear you did not enjoy your stay with us here at Royal Umpire caravan park. Firstly we would like to apologize for the delay within your check in, a member of staff went to see the customers who were still on the pitch yourself was due to go on, and stated check out was 11, we were fully booked over the bank holiday and the customers due to go on the pitch were already here ready to check in. The customers apologized and stated they were just finishing washing up and will be vacating the pitch. Once the reception staff had got the feeling that the customers on the pitch were not coming within the next 5-10 minuets they checked the system to see if it was possible to move a couple of bookings around to be able to get you checked in sooner, this however is not as easy as it sounds, being fully booked we get a lot of customers here who make requests when booking, they may request a certain pitch, request to be near facilities or play area, request to be away form the play area or they may have a twin axle which requires a larger pitch. Once the reception were able to change your booking you were informed straight away so you could be checked in.
Our toilets and showers are cleaned every day and we have checks in place via our wardens through out the day to ensure our facilities are kept clean and things such as toilet rolls are stocked up. Our bins are also emptied daily, with our site being fully booked they can get full rather quickly, we will look in to the above and see if there is anything we can do to improve things and maybe increase the times our facilities are checked over busy periods.
We are not residential here but we do have seasonal customers who are here most weekends and school holidays. We can not stress enough to our customers how important it is if there ever is a problem for it to be reported, whether it is with the reception staff within office hours or to the park wardens out of office hours we simply cannot help to resolve or deal with any issue if we are not made aware of it at the time it is going on, whether it is 2 in the afternoon or 3 in the morning we have round the clock staff available to be contacted if there are any issues.
We apologize again that on this occasion you did not have a great guest experience with us. We do take on board all feed back and will look at ways that we can improve certain areas to prevent certain issues from occurring again.
Kind regards
R.Rust

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Reviewed April 5, 2017 via mobile

Spent 2 nights in a camping pod here this weekend. It was a typical camping site which ain't really my thing but it was pretty much the same as everywhere else.

The camping pod was good though slightly off putting was there was chicken poop all over the decking area outside with no effort to have had it cleaned up. We learnt during our stay you get constantly harassed (and woken up at 430am!!) by the chickens when you stay in the pods, so maybe they've just given up trying to clean them?!

The shower block is standard though I noticed the log for checking it hadn't been filled in for 4 days and that was apparent as there was mud all over the floor.

There was also a power cut whilst there which wasn't great, but not the sites fault.

All in all the stay was ok but at around £60 a night you could stay at a half decent hotel....though if campsites are your thing, then give it a whirl.

Date of stay: April 2017
Trip type: Traveled with family
Thank PaulAHughes81
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harrison L, Front Office Manager at Royal Umpire Caravan Park, responded to this reviewResponded April 5, 2017

Dear Guest
We are sorry to hear you did not enjoy your stay with us in one of our camping pods. We apologize for our resident chickens, they have a coop within our stables and do like to Rome around the site, they provide us with our free range eggs which we sell in the office. Our decking around the wigwams are usually jet washed when we are a bit quieter and get a day or two when no one is checking in to the pods, it is possible that any chicken poo that appeared on the decking is recent. We apologize for the cockerels waking you up at 4:30 am we are trying to get this sorted and are looking in to re homing some of our resident cockerels to stop this from happening. Our toilets and showers are cleaned at the same time every morning and are checked 2-3 times of an evening by our wardens who take over from 5pm, we will look in to why the cleaning log has not been filled in and make sure this is kept on top of.

Thank you for your review, we take all feed back on board
Kind regards
R.Rust

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Reviewed March 13, 2017

As a trial 1 night deal we decided to try Glapming. The wigwam pod we had was dog friendly, clean had everything advertised. The toilet block was close by and clean but was a bit of a pain to have to take the key to get access to it & the washing up area.
We wee right next to the dog area which was very small not big enough for the dog to have a run, (recommend a fully enclosed large grassed area).
Very disappointed that NO WiFi as advertised! To was reasonable with only the basic channels. Comfy enough for 1 night. But would look for better pods with more facilities next time. Appreciate that will be more expensive but would pay a bit more for some more home comforts.
Sitting area uncomfortable for all evening in as the walls on the hut are sloping so can't lean back. We did have a microwave, kettle, toaster, tv heating which was excellent. This was as said good value for the price we paid.

Date of stay: March 2017
Trip type: Traveled with friends
Thank June W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harrison L, Front Office Manager at Royal Umpire Caravan Park, responded to this reviewResponded March 13, 2017

Dear Guest
We are happy to hear you enjoyed your stay with us in one of our wigwams, found them clean and good value for money.
We do apologize in regards to the WiFi, usually it is working fine and we have just recently had BT fiber installed which has made it a lot better. Over the weekend we have had some technical issues with our internet which has had an overall effect on the WiFi on site, our office phones and computer system. We have been in touch with our IT department first thing Monday morning and have been informed that there is a fault with the BT line and they are currently working on getting everything up and running as normal as soon as possible.

Thank you for your review
We do hope you come and visit us again
Kind regards
R.Rust

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Reviewed March 13, 2017

Tried glamping for the first time! Our accommodation was basic but clean although i think it would be tight on space with 5 adults in it!! Ok with 2 adults & 2 children although everyone would have to sleep together due to the layout of the bunks. The kitchenette was well equipped with plates, bowls, glasses, cutlery etc but there was only a microwave, toaster & kettle to cook with. Didn't want to use sleeping bags so brought a double duvet & sheet but the sheet didn't fit on the mattress so would recommend using another duvet or blanket to sleep on instead. Heating system was great, warm & cosy! The only downside was that there was nothing comfy with back support to sit on, only the sleeping bunks. Campsite was very clean, tidy & well maintained. Excellent toilet & shower block with loo roll & soap provided. Fully enclosed area with sinks for washing pots & again tea towels, sponges & washing up liquid provided. Lovely play area for children. Enclosed dog exercise area was too small but dogs can be walked around the campsite as long as they are kept on a lead (obviously any mess made is to be cleaned up) Free WiFi is provided but unfortunately due to a fault on the site we were unable to use it. All in all though it was a great experience & Southport plus other attractions were nearby.

Date of stay: March 2017
Thank SallyWillshire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Harrison L, Front Office Manager at Royal Umpire Caravan Park, responded to this reviewResponded March 13, 2017

Dear Guest
We are please to hear you enjoyed your stay with us, found our wigwams clean, warm and cosy, facilities and site overall clean and well maintained and enjoyed what the local area has to offer.
We do apologize in regards to the WiFi, usually it is working fine and we have just recently had BT fiber installed. Over the weekend we have had some technical issues with our internet which has had an overall effect on the WiFi, our office phones and computer system. We have been in touch with our IT department first thing Monday morning and have been informed that there is a fault with the BT line and they are currently working on getting everything up and running as normal as soon as possible.

Thank you for your review, we do hope you come and visit us again
kind regards
R.Rust

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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