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Reviewed 4 April 2018 via mobile

My husband and I attended a family wedding on 29 March at Rowhill Grange with an overnight stay. We had to pay a charge of £50 to check in early but it was definitely worth it so that we could get ready for the wedding in a beautiful room. The wedding was absolutely wonderful as it was in such a beautiful setting, the food was absolutely amazing and the whole day was perfect from start to finish. When we arrived the reception staff were extremely friendly and helpful - the bell boy gave us a guided tour which was very useful. It was also our wedding anniversary which was made extra special by staying at this beautiful hotel. The only downfall was that we didn’t get to use the spa facilities as we had to check out by 11am as we had a leisurely breakfast with our family which may I add was delicious. Would love to return with my husband to be able to dine in the restaurant and use the spa facilities.

Date of stay: March 2018
Trip type: Traveled as a couple
1  Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, Front Office Manager at Rowhill Grange Hotel & Utopia Spa, responded to this reviewResponded 14 April 2018


Dear Guest,

It is a pleasure to learn that you greatly enjoyed your time during your stay with us while attending a family wedding. I am happy to see that the services,room design and our F&B facilities impressed you. Thank you so much for sharing your recent experience with the TripAdvisor Community and we are very much looking forward to welcome you back again in the near future.

Kind regards,

Iulian Matei
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

This is a lovely place for your event. We had a wedding here in December and a baby shower very recently. Although some of the staff may be rather young they have obviously been well trained and nothing is too much trouble. Have also stayed overnight and had spa days here. It’s my favourite place. Secluded and beautiful.
The way the whole place works has really been well thought out.

Date of stay: March 2018
Thank Rosalind102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, Front Office Manager at Rowhill Grange Hotel & Utopia Spa, responded to this reviewResponded 14 April 2018

Dear Guest,

Thank you so much for your kind comments and for taking the time to post your recent review.

I am delighted to hear how much you enjoyed your wedding and baby shower. I was particularly pleased to read your kind comments about the team. Please accept my reassurances that I will be sharing your feedback with them.

We look forward to welcoming you back to Rowhill Grange in the near future.

Kind regard,

Iulian Matei
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

Brilliant attentive, friendly staff - nothing too much trouble. Scrumptious food for all meals. Extremely comfortable and spotlessly clean room. Spa facilities were the 'icing on the cake' though temporamental lockers need attention. Do try the massage, facials, pedicure etc. and for food don't miss the steak! Wonderfully relaxing 2-night surprise gift from our family to celebrate 70th birthday.

Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank christmasfamily2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, Front Office Manager at Rowhill Grange Hotel & Utopia Spa, responded to this reviewResponded 13 April 2018

Dear Guest,

Thank you for taking your time to provide us with your positive feedback.

It is a pleasure to discover that you had a wonderful 70th birthday celebration with us, and that all your expectations were met during your recent stay.

The entire team hopes to welcome you back in the near future.

Kind regards,

Iulian Matei
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

The staff at Rowhill grange are so professional and so helpful. The room we had was clean comfortable and stylish. We had an amazing meal in the restaurant i didnt want my food to end it was so nice same goes for the breakfast in the morning lots of choice and so tasty.
The spa was very pleasent and the hydro pool was so relaxing i didnt want to get out. I will definatly be going back asap!

Room tip: Classic room was beautiful
Date of stay: March 2018
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Lorraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, Front Office Manager at Rowhill Grange Hotel & Utopia Spa, responded to this reviewResponded 13 April 2018

Dear Guest,

Thank you very much for sharing your review.

We are delighted to hear you enjoyed very much your stay with us. Additionally we are so glad you liked our room decor and made use of our hotel facilities such as our Utopia Spa and enjoyed your evening meal. The entire team looks forward to welcome you back soon.

Once again thank you for your kind words.

Kind regards,

Iulian Matei
Front Office Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

We came here expecting a luxury hotel but feel it is maybe a little above average. Positive side was: the Hotel is set in beautiful grounds. Lots of attentive, friendly staff. Comfortable beds and clean, modern rooms. The restaurant dinners were cooked to perfection and delicious. Complimentary dressing gowns and water in the rooms. A large carpark with security camera's.
Negative side was: although we were upgraded to a luxury room (Hibiscus), all we could see was dead bracken from both windows. The swimming pool looked nothing like the internet picture or the picture on reception ... it was a lot smaller and it is shared with non residents. The three rashers of breakfast bacon is cooked stuck together (I had to ask them to recook them separated both mornings). Our shower had no door on it and the water ended up mostly outside it.
Note: We found it strange to see people sitting in the bar area eating in their dressing gowns the first day, but ignored it after that. (The spa area and swimming pool area had the entrance and exit into the bar)
We feel it is overpriced for what it is.... sorry. We shan't be returning.

Room tip: As far as I can tell this is not disabled friendly.
Date of stay: April 2018
Trip type: Traveled as a couple
Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James P, Front Office Manager at Rowhill Grange Hotel & Utopia Spa, responded to this reviewResponded 13 April 2018

Dear Guest,

Thank you very much for reviewing your previous stay with us.

I am glad to read that you overall had a nice time during your stay with us. I am terribly sorry you felt that our spa is a lot smaller than advertised and that you didn't like the view from the room. Unfortunately the rooms overlooking our front gardens are limited due to the position on the hotel.
We do hope to have the opportunity to welcome you back in the near future, with hopes of changing your opinion of us

Kind regards,

Iulian Matei
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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