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Reviewed July 13, 2021

Before even getting there if you travel soon the road from Bitucan to Taytay is under repair and going there you will encounter one lane on a broken up road. We got a promo for 5K per night Premium room that was not premium with meals. The meals were fair and breakfast was just okay. The archery and paint ball range is closed due to a storm last year. The place is lush but the landscape was not taken cared for when we arrived. The golf course looked great. The main pool was good but the pool near the Olive resto was not available. When you get to the Eastridge gate they will hold your ID. Make sure you tell them when you plan to return so they don't turn it in to their office. They seem to have a very limited staff and when I called housekeeping, room service or the front desk it's hard to get someone to pick up. I ended up walking over several times to get help. In my opinion they are not ready to fully open. The casino was very small with lots of machines turned off and the live tables upstairs was roped off. The only reason we tried this place is because of the volcano in Taal. Maybe I Should have gambled with the volcano instead of the Thunderbird. One last thing I wish to say is that the road from Col. Guido to the resort is super steep. I was worried that when I go back down the hill my car my slide off the road due to the rain. I'm not an engineer but I know that the grade is over when is considered standard (which I believe is about 12 percent grade). I would not be surprised if it was double that.

Room tip: I think any room is okay. You can bring your car into the gate only to load and unload and it's up hill.
Date of stay: July 2021
    • Location
    • Rooms
    • Service
Thank Richard M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thunderbird Asia , Marketing at Thunderbird Resorts Rizal, responded to this reviewResponded July 19, 2021

Greetings from Thunderbird Resorts & Casinos - Rizal!

Thank you for taking the time to share your feedback Richard M, we truly appreciate it. Our sincere apology for the shortcoming you experienced. Feedback like this is where we can learn from and use on necessary improvements.

Despite this disappointing experience, we hope to have another opportunity to earn back your trust and to welcome you back here at Thunderbird Resorts & Casinos – Rizal.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2021

Me and my husband celebrated our 5th wedding anniversary here at thunderbird rizal, we had a great stay! The foods are great also at olive's restaurant, the staffs are friendly. Very relaxing and sobrang perfect sa couples like us ang view, fresh air and para kaming nasa tagaytay :)

Room tip: Rooms with laguna de bay view
Date of stay: January 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank shinegutierez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 3, 2021 via mobile

We booked this resort for one and only reason: to enjoy its Majestic Fireworks as advertised. And there were no fireworks! We were not informed until I asked the waiter at around 11pm! We were so disappointed - its website and FB page are still showing it. Where’s the truth in advertising?

Media Noche from 7pm to 1am was another joke. It was simply a buffet dinner with very limited choices. We thought there will be some finger food or some refreshments or just coffee until 1am. Haha.

Raffle - at least we won a minor item. Thanks!

This is the only resort that requires all the personal details of my family members. We need to manually fill-out one registration page for each accompanying family member! This is a first!

Reception staff - not so welcoming.
Restaurant staff - very accommodating. Food choices should be improved.

The initial room assigned to us was the farthest! The room key cards didn’t work I had to call housekeeping to help. Thankfully, he advised that I demand to be transferred to a room at a better location.

Overall, for the price we paid and the occasion, this is below expectations.

Date of stay: December 2020
Trip type: Traveled with family
1  Thank arthur_arana
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed February 28, 2020 via mobile

I like the property but the staff are really inhospitable. Specially the receptionist, the manager of their restaurant and the waitress/waiters are really untrained.
Here’s the story
We booked 10 rooms junior suites for 10 days because my wedding location is near in Thunderbird and also they have golf course. I also booked a dinner buffet for my birthday party for 40 pax Php 980 per person.
First day, my whole family (15 persons) from the Netherlands came from airport to thunderbird travel time was 3hrs because of the traffic. We arrived 9 in the evening. We directly went to the restaurant to eat because we were so hungry ( Netherlands to Manila ETA 21hrs flight) we ordered 15 pizzas, after 1hr the waiter came “Sir we don’t have a dough anymore so no pizza” we were sitting for like 1hr waiting for nothing. We talked to the manager he said that because there’s a wedding in their hotel that is why they don’t have much supplies. Like seriously? We’re also a guests!! After 2hrs of waiting the pizza came but only 3 pieces, how could we eat the pizza we are 15 people and only 3 pizzas came!
The next day my birthday dinner, I booked 3 rooms for my friends because thunderbird is really far away its almost at the top of the mountain. It’s written to their website junior suites ( 2 beds ) are fit for 4 persons. I have 12 friends. The receptionist names Franz, he told me that the room is only fit for two people, and I have to pay per head for the additional person which is 2500php. I was like, I am paying for the room not per person. The room was really big and it has king size bed and 45 square meters big. So how came 4 person are not fit in 2 king sizes bed?! Seriously Thunderbird resorts they just want our money because they know that we are not from Manila. They charge everything. Specially the shuttle, it is for free but they want us to pay php2000 pesos going to the desired location and another php2000 going back to hotel. If the owner of thunderbird reading this review, oh please fire all those people who destroying the image of your resorts. You have a really nice resort but your staffs are really untrained and unfriendly. Overall our stay in Thunderbird was a totally disaster we didn’t even expect that our budget for the hotel is going to be double because of those greedy people. If I were you don’t book in this hotel, better stay some part in Manila not in Thunderbird.
We also found a dead frog inside the room!!! and few cockroaches

Date of stay: February 2020
Trip type: Traveled with family
2  Thank fayetrixie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management response:Responded March 9, 2020

Warm greetings from Thunderbird Resorts & Casinos- Rizal!

On behalf of Thunderbird Resorts and Casinos- Rizal, allow us to begin by thanking you, @fayetrixie for choosing our integrated resorts as your preference stay. The satisfaction of our guest are at the heart of our resort's experience and we appreciate the time you spent to share your thoughts with us.

Rest assured that your feedback will be addressed, it is our desire to improve the quality of our service each day because your happiness matters to us.

We hope you will find it in your heart to return to our resort, so that we may have the opportunity to showcase the true Thunderbird Resorts and Casinos- Rizal experience on your next stay.

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Reviewed February 12, 2020 via mobile

My friend booked for 5 rooms, we were at rm110 last Feb 8. We used the same room where the make up artist prepared. Room are old I guest, coz the wood floors needs to repair and the rm115 where the 2 newly wed stayed, the wood floor has damaged. I will not Retaliate everything coz I know they know what I am talking about. My other fren ask for toothbrush Rm 109 but they said it has an extra charge. On my point of view, u can give the xtra toothbrush at the vacant room coz it was 5 suites booked but we only occupied 4rooms. Receptionist are not that friendly, not even bother ask how was our stay or experienced. Its my first stay at Thunderbird. When we had our bfast at Olives food is ok.but sevice is poor as well,how can a waiter just flip the placemat ONLY infront of us instead of wiping it with cloth to crumb coz we asked him to clean the table for 6person. View is good, the 1,000 tulips are very nice during the night but didn't manage to take photo coz we are tired. The pool was really tempting. Like what I've said, VIEW is relaxing. I still want to go back here, in spite of the flaws.

Date of stay: February 2020
Trip type: Traveled with friends
Thank joannagivemehope
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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