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FD
Tralee, Ireland

Lovely hotel but my dinner was disappointing

4.0 of 5 bubblesReviewed 4 weeks agovia mobile
We've stayed at the Maldron Shandon on many occasions. We always book this hotel because the staff are so friendly, the rooms are always spotlessly clean and the food is good. To start as usual the staff were very accommodating and pleasant. Breakfast was good with a great selection. We had dinner in the bar. Unfortunately my meal was disappointing. I ordered the steak with bernaise sauce. My steak was extremely small considering I'd paid €24. My chips and sauce were cold. My husband ordered the chicken burger which was delicious and hot. Improvements are needed. I do expect my meal to be hot and a decent portion
Date of stay: September 2024
Trip type: Traveled with family
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Team Shandon, General Manager at Maldron Hotel Shandon Cork City, responded to this review
Responded 3 weeks ago
Dear Faye,

Thank you for taking the time to share your feedback. We glad that you enjoyed your stay. Sincere apologies on the dinner experience. Your feedback is very valuable to us, it was passed to the head chef immediately for it to be rectified to our future customers. We hope to welcome you back to our hotel very soon!

Sincerely,
Mantas Kriauciunas
Front office manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,065)
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Reviewed August 7, 2024 via mobile

Forget about using the pool as a family. Below 16s not allowed in Jacuzzi, steam bath nor sauna. Baby pool are only for under 2s and the main pool is way too small, where lap swimmers are prioritized. Families are just not welcome.

Breakfast is mediocre and dinner is bad. Insufficient number of staff, though very nice. Food was way under par-Penne with tomato and Basil tasted like a jar of ready made bolognese was thrown in and that was it.

Parking at the hotel is horrendous. Very small lots and not organized well. Expect to get a scratch(dent) or two.

Hotels furnishings (furniture, carpets, curtains,etc) are in a dire need of repair and upgrade.

I won’t recommend this hotel at all.

Date of stay: August 2024
Trip type: Traveled with family
Thank A7922BDjohnd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Shandon, General Manager at Maldron Hotel Shandon Cork City, responded to this reviewResponded August 9, 2024

Dear John,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Mantas Kriauciunas
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 21, 2024 via mobile

Stayed with my partner for 3 nights. We found the room to be fairly small but sufficient for our needs, it was clean including the bedding and the bathroom.

Tea, coffee and biscuits were provided alongside a hair drier which was useful as we were hand luggage only. The staff kept the room clean daily and changed the cups and glasses we used.

The main bus stops and city centre are within about 10 mins walk, the area the hotel is in looks a bit suspect but we had no issues.

On our last day we had a late flight and the hotel kept our bags safe while we made the most of the day.

The only disturbance we had was that we overlooked the car park and 2 male drivers were involved in a long and heated stand off although there isn’t much the hotel could do about their childish behaviour!

Would stay again if we came to Cork in future.

Date of stay: July 2024
Trip type: Traveled as a couple
Thank klwpvfc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Shandon, General Manager at Maldron Hotel Shandon Cork City, responded to this reviewResponded August 9, 2024

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Mantas Kriaucunas
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2024 via mobile

A good location, only a short walk into the town centre.

The inside looks nicer than the outside and cannot fault the staff, who are friendly and attentive.

Rooms were an okay size and on the first day was treated to a few treats (cakes) in the room when we arrived.

Overall I would recommend and had no major complaints.

Date of stay: April 2024
Trip type: Traveled with family
Thank Mark_A_S700
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Shandon, General Manager at Maldron Hotel Shandon Cork City, responded to this reviewResponded July 6, 2024

Dear Mark,

Thank you for your time to review our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Mantas Kriauciunas
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2024

Good location, parking availability hit and miss, looks dated; reported to reception twice that toilet seat needed tightening and that sink plug clicker needed replacing ... this was not done ... expected room checks to pick this up ... have had better responsiveness from 2* hotels .... won't be back

Date of stay: June 2024
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Shandon, General Manager at Maldron Hotel Shandon Cork City, responded to this reviewResponded June 28, 2024

Dear Guest,

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Sincerely,
Mantas Kriauciunas
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 21, 2024

Very reasonably priced. Rooms clean and reception/bar staff friendly. Very short walk main shopping street. Don't judge a book by it cover ,hotel looks a little run down on the outside but nicer inside. Hotel was quite and reception nice for a quick drink.

Date of stay: June 2024
Trip type: Traveled with friends
Thank sabrinacU7732RG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Team Shandon, General Manager at Maldron Hotel Shandon Cork City, responded to this reviewResponded June 28, 2024

Dear Sabrina,

Thank you for the great review of our hotel. We are glad that you enjoyed your stay, price and staff friendliness. We hope to see you again very soon.

Sincerely,
Mantas Kriauciunas
Front office manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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