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Reviewed September 17, 2018 via mobile

First time been for meal was last night for my mum's 70th Birthday Meal. We booked in restaurant for 8 people and at time of booking weren't informed of a gin festival being on that day. Service itself was extremely poor with sitting at table for at least 15 mins before getting drinks order taken. Several wines were not available due to "gin festival" and also a pork dish was sold at 750pm so not available. Some sides ordered can more than halfway through meal. When wanting to order deserts we needed to call upon someone. Overall the service was very poor however the food was nice.
On complaining at end we were offered money off bill and promised a £100 voucher, which we only got £50 voucher in end which again was poor to raise expectation against reality
Hope this was a one off and not the usual standard!!!!

Date of stay: September 2018
Trip type: Traveled with family
2  Thank Bofmeister
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kingennie, Manager at Forbes of Kingennie Country Resort Lodges, responded to this reviewResponded September 18, 2018

Hello Bofmeister!

Thanks for your feedback. We are really sorry that the standard of service you received on Saturday night was not up to scratch. This is far from our normal service.

We hope that you return to the resort with your voucher to give us the opportunity to show you the good service we are known for.

With thanks,

Kingennie Management Team

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Reviewed September 5, 2018

Yet another great week staying in a cosy, comfortable loge at Forbes of Kingennie - have been staying here for annual visit to Scotland for over 15 years and never fails to deliver! The staff are all friendly and welcoming - the lodges well equipped and comfortable - restaurant and bar both serve excellent food - golf and fishing available on site. Thanks to all at Forbes of Kingennie - we'll be back!! Pat

Date of stay: August 2018
Trip type: Traveled with family
Thank Andy O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kingennie, Manager at Forbes of Kingennie Country Resort Lodges, responded to this reviewResponded September 10, 2018

Hello Pat!

Thank you for your 5 bubble review and for sharing your experience of the resort with others. We loved welcoming you back and we hope that we get to see you for the next 15 years too!

We will be waiting with a warm Scottish welcome on our return.

With thanks,

Kingennie Management Team

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Reviewed September 5, 2018

We have just returned from a break at Kingennie staying in Glen Shee from Friday to Tuesday lodge was fantastic well equipped and spotlessly clean.We had breakfast on saturday morning with family also staying,food and service 1 st class.Our Grandson was christened on Sunday and we had a celebration in the small function room,again Food service,staff excellent.After all friends and family left we had dinner on Monday night in the Restaurant once more great food,service and staff very pleasant and Friendly.Our long weekend was fantastic from start to finish even managed to complete Maze and have some family and friends putting competition exellent fun.Thanks to all at Kingennie,we look forward to our next Family get together

Date of stay: September 2018
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank Milnes45
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kingennie, Manager at Forbes of Kingennie Country Resort Lodges, responded to this reviewResponded September 10, 2018

Hello Milnes45!

Thanks for taking the time to review your stay with us - it means a lot!

We are delighted to hear that you all had a great time while staying with us and at your grandson's christening. Thanks for choosing the resort for such a special celebration.

Congratulations on making it through the maze - it's no easy task!

We hope to welcome you all back soon.

With thanks,

Kingennie Management Team

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Reviewed August 18, 2018 via mobile

My wife and I stayed in the Leannan Boathouse for 4 nights this past week. Charming beyond belief. Quiet and tranquil. Well equipped and comfortable. Service and food in the restaurant were excellent. Charlotte and Sandy treated us like royalty! What more could one ask for. We will return and we recommend it highly.

Date of stay: August 2018
Trip type: Traveled as a couple
2  Thank I6134OXrobertb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kingennie, Manager at Forbes of Kingennie Country Resort Lodges, responded to this reviewResponded August 21, 2018

Hello Robert B,

Thanks for your 5 bubble review! We loved having you and your wife to stay with us.

I will pass on your kind words to Charlotte and Sandy, who I'm sure will be delighted.

We hope to see you back soon for another tranquil stay.

With thanks,

Kingennie Management Team

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Reviewed August 15, 2018 via mobile

When my wife was young she visited here for 6 consecutive years, she even spent Christmas here one year. 19 years on she suggested we come again.

The complex has grown now to have a nine hole golf course, driving range, very good restaurant and some beautiful lodges. Our lodge was magnificent, beautifully apolostered and fit with everything you could ever need!!

We ate at the restaurant for breakfast and dinner, each time the food was wonderful and the service was just as good.

When my wife came when she was younger she told the gentleman who then ran the fishing tackle shop that she loved strawberries, the next day she returned to the lodge to find a punnet of fresh strawberries waiting. We retold this story to the staff and arrived back to the lodge on our last day to notes sending us to the balcony. There waiting were two punnets of strawberries!!! What a lovely touch from Sandy and Charlotte. This is the type of service that brings everyone back.

I run my own restaurant and make sure my staff give the best service but this is above the best, this brought my wife such pleasure and took her back to a childhood memory that she will never forget. The staff have made her so happy and we will definitely come back!! Thank you so much for making her smile.

Date of stay: August 2018
Trip type: Traveled with family
Thank WhiteHorseInnSimcoe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kingennie, Manager at Forbes of Kingennie Country Resort Lodges, responded to this reviewResponded August 17, 2018

Hello WhiteHorseInnSimcoe,

It was a pleasure to read your review and to hear about how your wife visited us all those years ago, when the resort was a lot smaller.

I passed your kind words on to Charlotte and Sandy, who were both delighted to know that you enjoyed the strawberries.

It's reviews like yours that make us love our job!

We all hope to welcome you both back for another stay very soon.

With thanks,

Kingennie Management Team


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