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Reviewed 4 April 2018

We stayed at the Crown Plaza Belfast on the last night of a drive around Ireland. We had an upgraded room,and the club lounge which was very nice.Every member of staff came across as happy and pleasant. Would recommend this hotel and will stay at it if I find myself in Belfast again.

Room Tip: Had a room upgrade, it was very nice.
Stayed: March 2018, traveled with family
Review collected in partnership with this hotel
Thank colmccracken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded 9 April 2018

Dear Colm

Thank you for sharing your feedback while stay at The Crowne Plaza Belfast while touring Ireland.
I am glad you had a very enjoyable and comfortable stay on your last night of your trip and hope you found the service and hospitality to your pleasing. Hope to welcome you back on your next visit to Belfast.
Regards
Geraldine McLarnon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018

It was the best hotel that I have been too in a long time the beds where massive an the pillows where so so soft . It was the best sleep I had in a long time .loved the leisure for children an the big reception .overall it was brilliant

Room Tip: Love the hot chocolate maybe put a bit more packets in the room of hotchocolate
Stayed: April 2018, traveled with family
Review collected in partnership with this hotel
Thank laniganalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded 9 April 2018

Dear Laniganalex

Thank you so much for all your kind comments during your recent stay at The Crowne Plaza Belfast.
We are delighted that you had a wonderful stay in our comfortable and spacious rooms which met with all your expectations.
Hope to see you back again soon at The Crowne Plaza Belfast.
Regards
Geraldine McLarnon

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Reviewed 4 April 2018

Great stay here with my family, lovely bar/food , great relaxing reception area to sit around for drinks and only 12mins drive from titanic experience, nice base to visit all the great places in Belfast

Room Tip: Comfy very large had great sleep
Stayed: April 2018, traveled with family
Review collected in partnership with this hotel
Thank Pommers40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded 9 April 2018

Dear Pommers40

Thank you for choosing The Crowne Plaza Belfast. I am delighted to read all your positive comments on your stay.
Glad you enjoyed all our excellent facilities and great service to suit all the family in the relaxing surroundings & atmosphere of The Crowne Plaza. Hope we have the opportunity to welcome you back again soon.
Regards
Geraldine McLarnon

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Reviewed 3 April 2018

The staff were lovely, the food was good unfortunately there were quite a few issues during our stay. The hotel was really a conference and event hotel, I would not call it a family hotel, the car park was an absolute nightmare and we had real problems parking throughout our stay, worst of all being the Sunday that we arrived, that was really bad and we got stuck in the carpark because people had parked anywhere without any consideration for others at all. After all that we checked in and got to our room, and I was very disappointed. The lobby was beautiful, the hallways were good, our room was shabby, not what you would call a four star, we knew they were refurbishing rooms but we should not have been charged the same price for an obviously below par room, there were stains all over the carpet and housekeeping wasn't properly carried out in some areas of the room. The bathroom was clean, and had everything you expect, the room had no central ceiling light so it was rather dim relying on the standard lamps around the room, we stayed for 6 nights our carpets weren't properly hoovered throughout our stay, I would saytsayt staff were great but I would not stay in this hotel again unless they could ensure that the carpark problems are sorted out, the rooms are fully refurbished and they make sure that housekeeping is done properly

Stayed: March 2018, traveled with family
Review collected in partnership with this hotel
1  Thank kahan900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded 9 April 2018

Dear Kahan

Thank you for choosing The Crowne Plaza Belfast for your recent stay. Please know your feedback is extremely valuable to us, and would like to apologize for any shortfalls you have experienced with your room and car parking at this time. It is very important that all our guests have a very comfortable and enjoyable stay, with this we strive to continuously making changes to our facilities and to improve our services for a better experience for all our guests. I have forwarded all your comments on to our senior team and hope that you will give us the chance to show your unsatisfactory stay was an exception. Look forward to welcome you back to our new refurbished rooms on your next stay in the near future.

Regards
Geraldine McLarnon

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Reviewed 3 April 2018

We travelled down for a family break and it was so much more than we expected. The swimming pool was the main reason for choosing this hotel and the childs play area is a great idea and the cinema room for the kids on sunday was brilliant.I would recommend this hotel to any family. We ate in the bar the 2 nights and the staff were so friendly and accommodating.

Stayed: April 2018, traveled with family
Review collected in partnership with this hotel
Thank markellis4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeraldineMcL, Manager at Crowne Plaza Belfast, responded to this reviewResponded 9 April 2018

Dear Markellis4

Thank you for taking the time to write your review. We are delighted that you were impressed with all our overall facilities and services to make it a enjoyable stay for you and your family. Glad you can recommend the Crowne Plaza as the place to stay.
We look forward to welcome you back again in the future.
Regards
Geraldine McLarnon

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