We held my daughter's wedding reception at the Fitzwilliam, and 10 of us stayed there for the weekend in various rooms and the Penthouse. The staff, ambience, food, rooms - basically everything - was superb. Nothing was too much trouble for the staff who were friendly, interested and very efficient. A truly warm Irish experience!More
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Wonderful hotel, with staff that went above and beyond expectations, located in the centre of belfast with public transport at your fingertips to get you where you need to go wether that’s the airport titanic museum or you can even walk to St George’s market or the Christmas market!
Dear liamk8719,
Thank you for your review.
I am so pleased you had an "outstanding" time here at The Fitz, especially how the team stood out and exceeded your expectations, and you made full use of our wonderful location. I will be sure to share your kind comments with the whole team.
Kind regards
Matthew
Front Office Manager
What a fabulous hotel. We enjoyed every minute. The hotel is in such a great location. Staff are excellent and made the stay even better.
Breakfast was great, loads of choice. I liked that the hot food was served rather than a buffet. The food in the bar was great too. Will definately be back!
Dear 279hb,
Thank you for your five-star review.
I am so pleased to read that your had a "wonderful stay" with us, from our brilliant location and fantastic team, to the delicious a la carte breakfast. I will be sure to share your kind comments with the whole team.
We hope to welcome you back again soon.
Kind regards
Matthew
Front Office Manager
This place is amazing. The restaurant staff are so fantastic. Especially Bikash the waiter who served us in the restaurant. So professional. The supervisor Anna was so friendly and helpful. She runs a fantastic restaurant. The food was superb. So fresh and tasty. Will definitely be back.
Dear 328deborahh,
Thank you for your review.
We are delighted you enjoyed your festive dining experience with us, especially how Bikash and Anna stood out, and the delicious food. I will be sure to share your feedback with the whole team.
We hope to welcome you back soon.
Kind regards
Matthew
Front Office Manager
you will not be disappointed. The hotel is beautiful, facilities outstanding and the staff without exception are brilliant. Highly recommend a stay, simply outstanding. Food is fantastic Michelin star the rooms are worth their 5 star rating.
Dear moffatmrpaulm,
Thank you for your five-star review.
We are so pleased to read how much your enjoyed your time at The Fitzwilliam, particularly how the team and your dining experience stood out from your stay. The team in the kitchen will be particularly pleased with your "Michelin star" comments.
We hope to welcome you back again soon.
Kind regards
Matthew
Front Office Manager
Hotel is lovely, beautiful and clean!
Although some staff were quite cold and unwelcoming, this was later remedied by the change of staff members later on the day. Concierge and a few reception staff could do better in regards to their service.
Food in the restaurant were top notch! And lastly we have no complaints over our room- magnificent and clean, we had the best sleep!
Dear asol0895,
Thank you for your review.
Whilst I am pleased to read you enjoyed various aspects of your stay, I am disappointed the service you received did not live up to expectations. Rest assured your feedback has been shared with the team for immediate review, to prevent further dissatisfaction to our guests.
I do hope we have the opportunity to welcome you back again soon.
Kind regards
Matthew
Front Office Manager
