We arrived on Sunday of Bank Holiday weekend on time to eat for email booking only to be told that we did not have a reservation. The girl who said she was the manager suggested we went to Abergavenny 20 miles away despite us having told her we’d cycled from Cardiff.
We had a reply email confirmation of our booking which we showed her but she just apologised saying that she doesn’t get them!
Absolutely appalling service.
Beware booking with them as you might find that they don’t honour your booking.
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