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Reviews (1,658)
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All reviewscastle view roomwindsor castlegoswell househigh teadirectly opposite the castlecar parkhigh streetsecret escapestrain stationfantastic locationcream teacourse dinnerlarge roomlovely roomhotel restaurantold buildingfull english breakfast
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Reviewed 13 May 2018 via mobile


The hotel is situated literally a stones throw from the castle and from its front door the castle walls are around 100 steps. That sadly is the high point for this hotel.

It’s an old hotel and the facilities could be best described as dated; poor would be a better word.

There is no parking and the loading unloading area directly outside the hotels door is unsupervised so using it is very difficult. Parking in the town is utterly exorbitant and some way from the hotel, the day I stayed I spent an hour trying to locate s space.

My room had a small uncomfortable double bed. One bedside light did not work and the TV was attached to a wall, 90 degrees to the right of the bed. It was a very poorly laid out room lacking the modern amenities need for travellers today.

The bathroom was tiled white throughout with a shower over the bath. The shower head was clogged by scale and desperately needed de-scaling. The extractor fan was clogged with dust and looked disgusting. Water pressure was weak but was not assisted by the scaling. The hot water was barely hot and overall the bathroom was not a place you wanted to linger in.

There was tea, coffee and a kettle but no mineral water. There was an iron, ironing board and oddly, a large fan. This was needed as it turned out, as there is no air conditioning and even on a chilly, damp May Day the room became very hot and stuffy. In summer it would be unbearable.

There was a sign in the room offering complimentary ear plugs which stated that as this was an old building noise would be an issue. It sure is!

Aircraft, traffic, pedestrians, fellow guests, all can be heard clearly throughout the day and night. The outdoor disturbances are not helped by the total absence of double glazing. Indeed the glazing and windows may be original! The window my room, 3 floors up, did open fully and the view is of a gents urinal in the building opposite 1 floor down.

Turn you head to the right and the castle walls are tantalisingly close!

Noise from within the hotel ranges from the band/disco to fellow guests walking past. There is absolutely no soundproofing.

I was here for an event and the food was good but service slow, there simply were not enough staff. At breakfast the buffet was a meagre offering of full English, cereal and a small selection of tinned fruits! The restaurant was empty which was just as well as the buffet could not have coped with many more guests. What food was on offer was tasty but there was no effort to provide a more varied selection.

This is a tourist bed factory and given its location probably doesn’t need to try very hard. It may be “Olde Worlde ”but in England that generally means it’s rambling with narrow dimly lit corridors? creaky floor boards and bad plumbing. If that’s your thing you’ll love this place but sadly I could not find any redeeming features and certainly none which would justify the rates demanded.

On departure the disinterested, charmless reception staff offered no thanks for staying and entreaty to return sometime.

Stayed: May 2018, traveled as a couple
4  Thank Binman62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 12 May 2018

A treat from a friend allowed us to indulge our love of tea, cake, scones, bubbly and dressing up smartly. The staff were attentive and efficient, keeping the teapots full. The presentation was excellent, with a three tiered sandwich, scone and cake stand brought proudly to our table with a view of the castle. The Earl Grey tasted delicious, real leaf tea, as was my wif'e's Ginseng and Raspberry, a lovely pink colour. The sandwiches included cucumber, ham, salmon, egg and cress, the crusts duly removed. Scones were warm, light, a good size for jam and cream, the small but beautifully formed cakes were Victoria sponge, Baklava, chocolate.We recommend having tea early in the afternoon, to allow time to work off the calories walking around the beautiful town of Windsor.

  • Stayed: May 2018, traveled as a couple
    • Value
    • Location
    • Service
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 12 May 2018 via mobile

Had a really good time visiting the castle and thought we'd come here for lunch.
Very slow service. Drinks were not brought out together and we had to ask several times for basic things loke an extra napkin.
As it is one week before the royal wedding, you woukd have thought that the place would lay on extra staff for the extra tourists coming ... one waitress said they were understaffed and were concenteating more on clearing tables rather than ensuring diners had complete meals brought out. Shocking.

Stayed: May 2018, traveled as a couple
1  Thank Hitesh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 11 May 2018 via mobile

Was disappointed. The hotel room was dirty look at the side table the walls of bathroom had black mildew as grout the hotel generally looks tired and dog eared. The audience is captive and hotel has tested on its laurels. Just ticking over look and feel. Service bar slow protracted nothing special for 180 per night.

Stayed: May 2018, traveled as a couple
2  Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 10 May 2018 via mobile

Stayed for 3 nights. Thoroughly enjoyable. Yes the rooms are a little small and olde world but it's near to London and quite typical for an old property. It was hot in the room as we had a heatwave. Very central.

Stayed: May 2018, traveled with family
Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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