I came here to give this place a low rating; after reading the other reviews of this place my experience felt like a ray of sunshine in comparison.
Positives: The staff at the front desk were friendly with us - as were the staff on the rink. Every time I fell over someone would come and check if I was ok. I also had an ice card which was buy one get one free on NYD so ended up spending £9 on skating for two people which I am now finding out is a bargain.
Negatives: The place was extremely dingy, the stairs smelt like p*** and it was generally quite badly kept. We went on new year's day so the hours were shorter but they didn't re-do the ice even once. There was a leak in the ceiling and together with the not-so-fresh ice they had a lot of puddles and melted ice which was a nightmare for the new skaters. I've been once before to solihull ice rink and it was so much better and cleaner. The ice skates too - they were broken but we got the feeling if we took them back to ask for different ones those would be broken too. My feet were killing me by the end of the day from a piece of plastic that was digging into my foot from the broken skate.
However, the staff were much more polite than the people in the other reviews experienced - I think if they weren't I would have been so much more disappointed in this day. Overall I think I got what I paid for - half the price of Solihull (£9-11) = half the quality?
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