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“Stick to skating in the street”
Review of The Leisure Box - CLOSED

The Leisure Box
Reviewed 8 August 2013

Came here for a family day out today and left feeling very disappointed. Expensive to get in, poor conditions, dark and dirty with dirty toilets and a very poor ice ink. This was the first time we tried this ice rink and it will be the last. The ice was bumpy and very uneven and sloped off at the edges. There was leaks in various parts of the roof. Some People and staff skated around too fast nearly knocking other skaters over especially those just getting used to the ice. Very poor, needs new facilities and new friendlier staff!!

2  Thank Milly G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (21)
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9 - 13 of 21 reviews

Reviewed 6 August 2013

I came here with a group of friends with the hope of a carefree and enjoyable experience ice skating and bowling...this was not the case to say the least. Initially we were greeted by two very unfriendly receptionists who seemed to be allergic to smiles and manners. We were then treated like criminals by the bouncers who removed our non-alcoholic drinks from us. My initial impressions of the facility was that it was in dire need of a re-furb or even a good clean (sticky floors, tatty furnishings and an aroma of month old cooking oil). The ice skating was average - again the staff were rude and unhelpful. The staff on the ice, sporting high vis waistcoats titled 'here to help' were whizzing round and cut up one of our group nearly knocking her flying, to which she responded with a shriek, the male staff member then mocked her by imitated her shriek to which she said 'you're here to help not hinder', he then called her a 'cheeky sod' and skated off!The rink was also uneven so if you are a novice this is not ideal. When returning our skates we were given the wrong shoes and then accused of not handing over our skates!?

So needless to say we hoped for a better experience bowling...or not!? The initial lane we were provided with did not recognize any scores and kept freezing or knocking random pins over. We told the one decent member of staff about this several times and eventually she gave us a new lane. The same problems were again occurring and we began to feel bad repeatedly having to highlight this to the woman on the desk, so asked to see the manager. He seemed used to this sort of complaint and offered us complimentary tickets, not wanted to return to this establishment again we refused and asked for a refund. I asked the women at the bowling desk if this happened often to which she responded 'Yes I have customers shouting and swearing at me daily' - doesn't exactly fill you with confidence does it?

We were then sent to reception where we were refused a refund as apparently the majority of our money paid for entrance to the building?!? We were offered £1 each (really?!?) The reception staff were again very rude and became aggressive towards us, whilst the bouncers stood behind us with arms folded. We asked how to make an official complaint and were told there was no such procedure ?? Hence the long winded review here...seriously this place should be on TV it's an absolute farce, do not waste your time and money!

4  Thank loopynemo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 August 2013

I honestly don't know how this place makes money! There are more staff than there are customers. But if you enjoy spending most of your bowling game changing lanes, watching the pins fall over before you've even knocked them down and hearing the staff admit how rubbish the place is, then The Leisure Box is for you!

2  Thank MBrown533
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 August 2013

Absolute joke! The pins on the bowling lane do not reset to a complete set, the cafe closes before closing time, there is no re admission, no payments on the door can be take after 9pm even on a Saturday !!! The balls got stuck in the machine used to bring them to the holder, the staff are rude and unorganised, and to complain you get given a number to call, what a waste of money, paying to chase people to fix things, not my idea of fun!!!!

2  Thank Tart2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed 11 May 2013

We came here after passing by and deciding to pop in for a game of bowling, very good prices, great, friendly staff!

1  Thank munchy1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Birmingham, West Midlands

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