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All reviews living room perfect location heavy suitcases rooms are beautifully decorated confirm the booking complimentary bottles of water upgraded to a suite bars and restaurants bath mat theatre royal fabulous stay lovely hotel recently stayed here city centre hotel train station city break large bathroom
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7 - 12 of 135 reviews
Reviewed 4 weeks ago via mobile

Stayed 1 night, fab location , friendly staff - we were really disappointed there was no bar - didn’t check on this, just thought all hotels have a bar . However we did get drinks from the porter . The cleanliness of the room needs to be greatly improved - dusty bedside tables & worse still filthy kettle, still full of water from previous customer . We wouldn’t go back after staying in other hotels in the area .

Stayed: September 2018, traveled with family
Thank FREYA123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Front Office Manager at Grey Street Hotel, responded to this reviewResponded 2 weeks ago

Thank you for your review. We do have a bar however it is currently under refurbishment therefore this is why it is not available. Beverages can be purchased in Reception and brought to your room. I am sorry to hear you would not return to us in the future and your comments regarding our cleanliness will be investigated. Kind regards, Lainey Westgarth

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 13 September 2018

Hotel was bang in the middle just what we asked for weekend full of fun hah two nights Friday and Saturday good night Friday but Saturday was even better found a place called the stack and it was very busy

Stayed: September 2018, traveled as a couple
Thank Steve c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Front Office Manager at Grey Street Hotel, responded to this reviewResponded 2 weeks ago

Thank you very much for review. Kind regards, Lainey Westgarth

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Reviewed 11 September 2018

Unfortunately too many telltale ‘dribble’ marks on hard surfaces (in both bedroom and bathroom) made it impossible for me to drive from my mind the question of just how clean the room really was. As I was only staying one night, frankly, I just got on with it.

The hotel is in a great location, had friendly staff and the bed was undeniably comfortable. If they can tighten up on the cleaning standards I wouldn’t have any hesitation in giving it a recommendation.

  • Stayed: August 2018, traveled with friends
    • Value
    • Location
    • Service
Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Front Office Manager at Grey Street Hotel, responded to this reviewResponded 12 September 2018

Thank you for your feedback. I am shocked to read of your comments as we receive very positive reviews regarding our cleanliness. I will pass this onto our Head of Housekeeping for investigation. Many thanks, Lainey Westgarth

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Reviewed 9 September 2018 via mobile

Very good, clean, comfortable hotel. Well located for the main station (6mins)and 5 mins from Monument metro. Close to an abundance of shops and places to eat. Great helpful staff who great you with warm
Smiles.

Stayed: September 2018, traveled on business
Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Front Office Manager at Grey Street Hotel, responded to this reviewResponded 10 September 2018

Thank you very much for your positive review. Please do come back and stay again soon. Many thanks, Lainey Westgarth

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Reviewed 4 September 2018 via mobile

I stayed one night in this pleasant city centre hotel. It is exceptionally well placed for all the city attractions and facilities. The room was generously proportioned and well equipped however the lack of usable electric sockets beside the bed was a minor irritation. The bedside lights have round three pin plugs for some reason, so sockets cannot be used with standard UK plugs. The air con was very noisy but that was reported and was to be attended to. Overall it is a great location for visitors wanting to be in the heart of the city.

Stayed: September 2018, traveled with friends
Thank bdon257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Malhotra G, Front Office Manager at Grey Street Hotel, responded to this reviewResponded 10 September 2018

Thank you for taking the time to review us here at Grey Street Hotel. I am pleased to hear you received swift service from our team whilst here. We are always happy to help. Come back soon. Many thanks, Lainey Westgarth

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