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“Wished I'd of read the reviews before coming.”

The Swynnerton Arms
Ranked #167 of 579 Restaurants in Stoke-on-Trent
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed 4 April 2018

We came for lunch arriving at 12 o clock.3 adults 1 child.also arriving at the same time were 2minibus full of pensioners.we quickly sat down,looking through the menu,decided what to have & waited to see if waitress's came to us or we go to the bar.no-body came so one of us went to the bar ordering 2drinks & 2meals.chicken tikka & steak & ale pie.the waitress said she would come to take the rest of the orders for our table.she bought the drinks & said she would be back in a mo. She then went to another table to take their order.so I went to the bar to order,another waitress said we come to take your order at the table.i explained half of our table had ordered & we had been waiting a while for the other girl to come take our order.she apologised & came to take the rest of the orders.another steak pie & a child's chicken nuggets chips & beans. Onto the pensioners,some were still waiting at this point to have there orders taken,some tables had drinks,some had none. There were 3 young girls working but no manager. One of the pensioners who had a beard,proclaimed that he had been clean shaven before entering the swinnerton arms.hilarious. 1.15 our first 2 meals arrived.the tables of pensioners looking over in longing at the food,whilst they still waited for theirs. We would of gladly given our food away had we known what we were about to be served.the tikka was so spicy it blew your head off. The pie was horrific. The pastry was like a brick to the point it broke into pieces when the knife was used. Inside was drier than the Sahara desert & completely void of flavour. 2more meals promptly arrived,only thing was they weren't our meals. 1.30 the other pie & child's meal came. The chicken was swimming in grease,chips like cardboard & beans cold.my pie was exactly the same as the other,congratulations on the chef being able to produce mass mess. I asked the waitress to take our meals back explaining what was wrong.she was apologetic again.but by now we had had enough,overhearing a lady complaining about the timing only to be told they needed to know in advance if big parties were coming in. I don't see what this excuse was about.there were plenty of tables,it wouldn't of mattered if the party of pensioners had come in together or separately.were were knocked the pies off the bill.one table still had not had their food order taken it was 1.45 & the minibus was coming at 2. I feel sorry for the young girls as they are the ones who will get the brunt of customers complaints.with no manager about this is a shame.the chef was a temp?the apparently good chef had broke his back so they were employing numerous temps etc.not good enough I'm afraid.teething problems should of been sorted this pub has been open several weeks now.we will not come again & not recommend it.& no mr.b all of these other bad reviews are not lies just the truth.

5  Thank lyndz169
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 - 55 of 393 reviews

Reviewed 4 April 2018 via mobile

Well I must start off by saying as we walked in staff were very pleasant and helpful the food was very good could do with some new ales on but all good had a good time there ow I think the others reviews are not true

2  Thank 19bs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura H, Guest Relations Manager at The Swynnerton Arms, responded to this reviewResponded 12 April 2018

Thank you 19bs for taking the time to leave this review, we are so pleased to hear you enjoyed your visit, we hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 April 2018 via mobile

Table for 6 people booked for 7.15pm. Not a great start. Shown to table straight away but was only set for 4. Six of us then had to squeeze in round a table more suitable for four. Lovely, fresh refurb but would recommend the addition of secondary glazing as it was draughty by the windows and not ideal having to sit with our coats on.
Drinks and food orders taken quickly (no starters ordered).
No steak and ale pie available so not sure how the adjacent table, who were seated 10 mins after us and whose orders were taken after ours, managed to get it?!. We were finally served our food after an hour and a half wait. Again, the adjacent table were served way before us.
Food was average. Very hot chips but cold veg and the rest wasn’t anything special. Why didn’t we complain? we weren’t even asked if everything was ok with our mains so thought we’d wait until desserts were served.
5 desserts ordered, 3 of which were creme brûlée. After 10 mins of ordering we were told chef only had 2 large brûlées left but had 2 small brûlées instead. On arrival the 2 small brûlées were raw and runny. Waitress said it was probably the blow torch that had melted them, took them away and said ‘I’ll get chef to make you some more’.... nice offer,but since we’d been told earlier that there were none left except the 2 small ones, we declined. All other desserts were edible.
At the end of the meal my husband did speak to the manageress about the lengthy wait for food and the raw brûlées. Her response ‘ the brûlée comes ready made in a packet and is poured into the dish so it can’t be raw but we’ve taken the brûlée off your bill so there is no issue’ and ‘you were told when you came in that there was a 40 minute wait for food’..... so to put the record straight a) I may not be a trained chef but I do know that brûlée has to be cooked in a bain marie to set it and if your chef can’t make one from scratch but rely on a packet, your prices should reflect this and b) at NO point were we told about the 40 minute wait, (ours totalled 90 minutes!)but had we been informed we would’ve gone elsewhere. Given the experience we had perhaps that wouldn’t have been a bad idea and I’m sorry to say that’s 6 locals that won’t be returning.

4  Thank Loubelou1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura H, Guest Relations Manager at The Swynnerton Arms, responded to this reviewResponded 16 April 2018

Thank you Loubelou1967 for taking the time to leave a review, we are sorry to hear of your experience, as I'm sure you're aware with any new establishment there are sometimes initial teething problems. If you would kindly get in touch with us directly with your information we will post you out some vouchers for you to visit us again!

Many Thanks

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Reviewed 2 April 2018

I was lucky enough to visit twice last week whilst in the area and only have positive things to say. The refit that has taken place since my last visit is stunning, they have done a great job of updating the place whilst still keeping the character of the building. Both the meals I had were excellent the Chicken and Ribs combo was delicious and the Burger was well amongst the tastiest I have eaten anywhere. Was great to see the managers and the staff all working so hard to ensure their customers were all happy when it was very busy. I well recommend you book as getting a table can be difficult but it's easy to see why!

    • Value
    • Service
    • Food
2  Thank LJWrexham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura H, Guest Relations Manager at The Swynnerton Arms, responded to this reviewResponded 12 April 2018

Thank you LJWrexham for this lovely review, we are so pleased to hear you enjoyed your visit. We hope to see you again soon!

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Reviewed 2 April 2018 via mobile

We called in for drinks yesterday and were impressed with the new surroundings... we live in walking distance so we thought we’d round up our next door neighbours and walk up with our dogs for some bank holiday drinks and some tea in the bar. We walked in around 5:45 and there was no one in the restaurant, we sat in the bar for a few drinks. We asked about having some food in the bar area, as the restaurant was empty we didn’t see this would be an issue.

We were flatly refused. All we wanted was a couple of cheese boards and a snack. The restaurant was EMPTY. To add insult to injury when we left the pub the chef was sat outside having a cigarette... clearly with nothing to do!

When you’re starting out reopening a pub you live and die by your customer service. By turning us away today this business has lost 4 potential regular customers.

Lightwood is crying out for a decent dog friendly pub, at the first hurdle this pub has failed.

We just went up to the off licence, grabbed a couple of bottles of red and walked home for a take away. We’ll carry on with The Windmill and The Plume in Barlaston...
Your loss Swynnerton Arms, such a shame.

3  Thank stazaa10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura H, Guest Relations Manager at The Swynnerton Arms, responded to this reviewResponded 16 April 2018

Thank you stazaa10 for taking the time to leave a review, we are sorry to hear of your experience, as I'm sure you're aware with any new establishment there are sometimes initial teething problems. If you would kindly get in touch with us directly with your information we will post you out some vouchers for you to visit us again!

Many Thanks

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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