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“Not worth the wait”
Review of Sushimania

Sushimania
Ranked #493 of 1,345 Restaurants in Nottingham
Description: We offer traditional Japanese cuisine ranging from sashimi, sushi, traditional & modern makis. As well as grilled seafood & meats, tempuras, rice and noodles. All at affordable prices!
Restaurant details
Description: We offer traditional Japanese cuisine ranging from sashimi, sushi, traditional & modern makis. As well as grilled seafood & meats, tempuras, rice and noodles. All at affordable prices!
Reviewed 2 weeks ago

We had booked a table for 3 people here on a Thursday evening. Upon arrival, the table was not ready and I suspect that the reservation had been forgotten.

We were seated in silence and were not left with enough menus - the waitress quickly vanished without saying a word. We sat at the table for a full 30 minutes trying to catch someones eye; waiting staff seemed careful to not look in our direction and eventually we gave up and left. No one made any attempt to stop us.

The paper menu that was left on the table (for the all you can eat offer) stated that we were only allowed to order 6 sushi at a time, and had to leave the table after a set period. They would also be adding a 10% service charge - standard, but galling considering the time we'd already wasted and the poor service.

We were finally served when we visited another sushi restaurant 10 minutes walk down the road.

    • Value
    • Service
    • Food
2  Thank Andrew K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Owner at Sushimania, responded to this reviewResponded 4 days ago

Dear Andrew K,

It is with regret that we read the review of your recent experience dining with us.We take our customer service very seriously and endeavour to always meet expectations when you come to our restaurant and would like the opportunity to investigate further so this does not happen again.

Please take the time to email us at nottingham@sushimania.co.uk so that we can come to understand what had happened with more clarity.

Thanks for your continued cooperation,

The Sushimania Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (21)
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6 - 10 of 22 reviews

Reviewed 2 weeks ago

Was taking my son back to university and as always we try to find a good place to eat before I journey back. He had seen this restaurant advertised and we decided to give it a try as we all love sushi.
First thing, service was swift and attentive. Although it wasn't busy when we arrived it got steadily busier but I did not notice any major deterioration of service. Staff were all very friendly.
We opted food wise for the £16.80 "eat as much as you like" buffet. There are restrictions such as, the number of dishes you can order at any one time and the rule that if you do no finish a dish you pay full price for it and you have a limited time to stay there. This may seem unreasonable but having seen many buffet customers over the years who greedily pile their plates high and then leave half of it but still go back for more this is entirely sensible.
This is not a grazing buffet, you order each dish. There were 3 of us and we had 12 dishes to start then another 6 followed by a few more. We were very comfortably full. The food was very good and, because of the single cost, we tried dishes we had never tried before such as raw sweet prawn, eel, and tempura oysters all very delicious. Sushimania may be a chain but compared to other well known sushi chains the food was amazing, much cheaper and presented better. There is a more extensive A la Carte menu but to be honest there was more than enough choice on the buffet menu. I do not think deserts were on the buffet but to be honest you don't need any.
Drinks were also good Japanese greed tea particularly good.
Looking forward to them hopefully coming to Harrogate one day.

    • Value
    • Service
    • Food
Thank Sharon G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Owner at Sushimania, responded to this reviewResponded 4 days ago

Dear Sharon G,

Thanks so much for getting back to us with such a comprehensive review. We appreciate all the feedback we get and to hear nice things said about our services is extremely gratifying.

We were particularly delighted to hear that you made the most of the Bottomless Sushi offer and found it a great opportunity to try dishes you would not ordinarily have opted for, like our tempura oysters. Your thoughts on the quality of the dishes you received, as well as the 'swift and attentive' service, has made our day and we hope to see you again in the near future!

Kind regards,
The Sushimania Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

Visited with my daughter. The food was delicious, beautifully presented and great value. All you can eat for £16.80. We ordered our first 12 dishes & then managed 7 more! Wish I lived in Nottingham, I’d be there all the time!

Thank SJG1703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Owner at Sushimania, responded to this reviewResponded 1 week ago

Dear SJG1703,

We're so glad to have ticked all the boxes of a great dining experience when you and your daughter came to our restaurant recently - and wish you lived in Nottingham to enjoy it more regularly, too!

Please be reminded that we have restaurants in London, Oxford, Reading and Brighton too in the hope that you can return to one of our venues a little closer to home.

Kind regards,
The Sushimania Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

The food and service was amazing. For £16:80 all you can eat it was really good. 12 dishes at the time is a sensible way to do it. We were stuffed after the first round and didn't order more. All food was delicious, service very good. The manager explained everything to us, and made us feel welcome. One waiter dropped a bit of beer on the floor by our table which was no problem to us but they were great, cleaned it up immediately. In no way did that taint our experience.

I really recommend the crispy salmon skin and cucumber.

We will definitely be returning. The manager also talked us through the lunch deal for future visits for all you can eat half price.

Thank Clairejshan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Owner at Sushimania, responded to this reviewResponded 1 week ago

Dear Clairejshan,

Thanks for leaving such kind words about your time in our restaurant. We appreciate all the feedback we get and to hear nice things said about our staff is really rewarding.

We were particularly delighted to hear that you enjoyed the quality of the food that you were served. We believe that we provide our customers with high quality products that we’re proud to put our name to. To hear that you felt the same is music to our ears.

We hope to see you again soon!

Kind regards,
The Sushimania Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Visited today with a friend. Despite it taking a while for anyone to come and take drinks orders, and again to come back for food orders. The food was amazing. Was a little apprehensive about having sashimi as only had this in Japan. But everything tasted as good as I’ve had in Japan. We had soba ramen , edamame, tempura prawns , dumplings , skewers, as well as sashimi and sushi . Everything was delicious!!
Would totally have reviewed at a 5 if only the service had of been a quicker. Would definitely go back.

Thank cl41r3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul C, Owner at Sushimania, responded to this reviewResponded 1 week ago

Dear cl41r3,

We're sorry to hear that your food was a little late in coming to you. This is usually due to our expert chefs creating every dish to order so that we can maintain maximum freshness and quality.

Nevertheless, we are delighted to hear that you enjoyed your recent visit to our restaurant as much as you did. That you stated the food you ate was 'delicious' and 'amazing' is a testament to our brilliant chefs and we will be sure to pass on your regards to them.

We look forward to your return,

Kind regards,
The Sushimania Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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