A family member recently got married and decided to have their (Tier 3 friendly) reception at this beautiful hotel, one of the handful that claim to be the UK's oldest. Because I struggle with fatigue, my partner decided we should stay here before and after the wedding so if I'm too tired I can just go to bed upstairs. I am not sure what site he checked, but he was certain it was wheelchair accessible (although importantly he didn't mention this when booking the room, though I'm not sure it would have made a difference). We came in through the back exit by the carpark and Bentley showroom to find there were stairs leading to the reception, so I was left downstairs in my wheelchair while he checked in. Unfortunately, those stairs were the only way to get to the lift up to the rooms - which was itself also up a flight of stairs! Luckily because we were travelling by car we took my lightweight transport wheelchair with us, and I can struggle up stairs in an emergency, but anyone using an electric wheelchair, scooter, or who cannot mobilise, is bang out of luck. This is a huge oversight to access that you'd think such a grand hotel would have thought about rectifying. (Yes it could be ramped, but the height of the stairs would mean a huge modular ramp would be necessary, anything else would be unsafe!). Everything...A family member recently got married and decided to have their (Tier 3 friendly) reception at this beautiful hotel, one of the handful that claim to be the UK's oldest. Because I struggle with fatigue, my partner decided we should stay here before and after the wedding so if I'm too tired I can just go to bed upstairs. I am not sure what site he checked, but he was certain it was wheelchair accessible (although importantly he didn't mention this when booking the room, though I'm not sure it would have made a difference). We came in through the back exit by the carpark and Bentley showroom to find there were stairs leading to the reception, so I was left downstairs in my wheelchair while he checked in. Unfortunately, those stairs were the only way to get to the lift up to the rooms - which was itself also up a flight of stairs! Luckily because we were travelling by car we took my lightweight transport wheelchair with us, and I can struggle up stairs in an emergency, but anyone using an electric wheelchair, scooter, or who cannot mobilise, is bang out of luck. This is a huge oversight to access that you'd think such a grand hotel would have thought about rectifying. (Yes it could be ramped, but the height of the stairs would mean a huge modular ramp would be necessary, anything else would be unsafe!).

Everything else was fine, I liked the iPad in the room for service and any requests were answered very quickly and I appreciated the reception staff expediting our coffee order in the morning while we were getting ready for the wedding.More