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“Good food let down by poor service”
Review of London Grind

London Grind
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Ranked #67 of 1,213 Coffee & Tea in London
Certificate of Excellence
Price range: US$7 - US$28
Neighborhood: Southwark
Restaurant details
Neighborhood: Southwark
Reviewed 2 weeks ago via mobile

This was my second time at London Grind, an experience which was marred by awful service.

We made a reservation for 7 a month ago so I was disappointed when we were given a tiny table meant for 4 people which they expected us to squeeze into.

Apparently that was only the start of the poor service which continued throughout our brunch. Firstly, our waiter got very visibly annoyed when he couldn't hear our orders. He was sighing and rolling his eyes as we tried to make ourselves heard over the brunch crowd which was very unappreciated.

When we were given a dirty cup for tea and requested a new one, another waitress stomped off to find a clean cup which was followed by a few staff members angrily pointing at our table, seemingly pissed at the fact that we had dared to ask for a cup which didn't have stains.

It just didn't seem like the waiters didn't want to be there and they weren't making a secret of it. Unsurprisingly, this made for quite an unpleasant meal which even the good food could not salvage.

I have eaten at some other branches before where I didn't have such a hostile experience so it's a shock. Perhaps it's better off avoiding this branch.

Thank Kavita K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 - 10 of 292 reviews

Reviewed 2 weeks ago via mobile

We met with friends here and had an awesome time. The coffees are great and the hot chocolate is milky as I loved it. Great place to catching up with friends and even spend the whole day

Thank Carlos T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago

Lunch on a rainy Good Friday, stayed about 2 hours. Very busy and best to book, (some tables kept empty for walk in customers) good atmosphere and very lively but not too loud for a conversation. Staff were excellent, both on the phone to book, finding a table and serving - very attentive without being overbearing. Really good brunch / lunch menu. Very tasty meat based and vegetarian dishes, good sides and drink selection. Only issues - 1 of the 2 male toilets weren't working so long queues, two of the women's toilets being used for, well, other more (less ?) romantic purposes.. ). Not sure what the restaurants policy on this is ! Would thoroughly recommend, but perhaps at a quieter time. Very conveniently located a few minutes walk from London Bridge.

    • Value
    • Service
    • Food
Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Terrible service 40 mins wait for a pancake, needless to say my coffee was cold by the time the pancake arrived

Thank m r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

Allow the work week to Grind to a halt. The renown coffee lounge turns into a trendy cocktail spot at night. It’s signatures include an espresso martini, homemade pappardelle and hot apple crumble that are crowd favorites!

Thank Amy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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