Thank you for staying with us and for taking the time to write a review, Corinne. We are grateful to receive constructive feedback, as this is vital for the continued improvement of our services to all our guests.

We are sorry to hear that not all aspects of your stay met with your expectations. We strive to offer the best possible quality of service and, when we receive a report of a problem, no matter how small, we try and resolve it as soon as possible. You are right in stating that we have no control over the park. It is under the control of the local Council who monitor it regularly. We are surprised at the goings-on, as it is usually a quiet park at night time.

We do not charge for tea and coffee, which is available free of charge from Reception. It would have been helpful to know when you stayed with us. In any case, we will check our records and then deal properly with the member of staff on duty, as you should not have been charged.

We hope that you will give us another opportunity to welcome you back to our Hotel. As you know, we are a five-minute walk from Kings Cross/ St Pancras International, the London Underground, the cross-rail network Thameslink, a variety of bus routes, a taxi rank, and a vast array of eating options to suit every pocket.

If you book directly with us, we can offer better terms and conditions, including the Best Available Rate (BAR) and a free upgrade subject to availability.

Regards.
Manager, Guest Relations

Thank you for staying with us Jessica, and thank you for taking the time to write your positive review.
All feedback is important to us, as it helps us improve our services to all our guests.

Yes, you can check in early and leave your luggage with us free of charge until the rooms are ready for use. You obviously explored this exciting capital city, and enjoyed the sights of London while we took care of your luggage.

Kings Cross/ St Pancras is a five-minute walk from the hotel, and Eurostar will take you to Paris, Lille and even Amsterdam. If you are travelling within London or wider afield within the UK, the London Underground is also a five-minute walk away, as is the cross-rail network Thameslink.

We are extremely competitively priced for a hotel in central London, and all our room sizes are clearly displayed on our website (we have different classifications of rooms).

We look forward to welcoming you back to our hotel.

Book directly with us and we can offer you the Best Available Rate (BAR) and a free upgrade to rooms subject to availability.

Regards
Manager, Guest Relations
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Thank you for staying with us Adam, and for taking the time to write your review. All feedback is important to us, as it helps us improve our services to all our guests.

We are sorry that you were disappointed with the reception staff. All our staff are trained to the highest standards, so it is surprising that you got the impression that they were not knowledgeable about the number of rooms available.

We do in fact offer an early check-in, whereby you can check in and leave your luggage with us whilst you explore this exciting city. At your request, we can take your luggage to your room before you return. As with all hotels in London, it is normal for guests to enter their rooms from 3pm. If our rooms are ready earlier, we will happily let you enter your room as soon as it is ready.

We are extremely competitively for a hotel in central London. As you are aware, we are based in a quiet square, a few minutes' walk from the hustle and bustle of central London. We are a five-minute walk from King's Cross / St Pancras International, the London Underground and the cross-rail network Thameslink.

We hope that you will give us the opportunity of welcoming you back to our Hotel.

Book directly with us and we can offer you the Best Available Rate (BAR) and a free upgrade to rooms subject to availability.

We look forward to seeing you again soon.

Regards
Manager, Guest Relations