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“Very Disappointed”
Review of Aqua Shard

Aqua Shard
Ranked #2,012 of 24,678 Restaurants in London
Cuisines: Contemporary, British
More restaurant details
Restaurant details
Good for: Special occasions, Scenic view
Dining options: Late Night, Breakfast, Delivery, Reservations
Neighborhood: Southwark
Description: Aqua shard is a lively, cosmopolitan restaurant serving innovative contemporary British cuisine. At breakfast, lunch, weekend brunch, afternoon tea or dinner, guests can enjoy spectacular views from Level 31 of The Shard. Only the best British and Irish produce is used including many ingredients sourced from nearby Borough Market, and elegant presentation makes every meal at aqua shard feel like a special occasion. The bar at aqua shard is London's ultimate destination bar, boasting unrivalled views of the capital from its spectacular three-storey atrium. Beautifully crafted cocktails made with premium spirits, as well as a thoughtfully chosen wine list by the glass or bottle, are available all day from 12 until late.
Reviewed 4 April 2018

I booked a table for my husbands birthday celebrations in the Aqua Shard, thinking I had made a reservation for 2 in the Restaurant (as it states on the website - BOOK THIS RESTAURANT). When we arrived we were told that our booking was for drinks ONLY.
I had paid £100.00 deposit to sit at a table, drink and look out the window for 2 hours!!!
The staff were not interested in trying to help us...stating that all the restaurants in the Shard were fully booked...What should have been a pleasant evening turned into a complete shambles. We will NOT be returning to the Shard.

    • Value
    • Service
Thank Vivienne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquashard, Guest Relations Manager at Aqua Shard, responded to this reviewResponded 5 April 2018

Dear Vivienne S,

Thank you for your feedback about your recent visit to aqua shard Bar.

We are sorry that the booking process was not clear for you. Rest assured that your comments are being shared with the senior management for their review.

In the meantime please send us your contact details through the email we sent you yesterday as we would like to ascertain what could have happened on this occasion.

Yours sincerely,

Customer Service Team
Aqua Shard Restaurant
customerservice@aqua-london.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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507 - 511 of 13,945 reviews

Reviewed 4 April 2018

We had breakfast at the Aqua Shard on a fresh sunny Sunday morning. We wanted to visit The Shard, so I started looking at different options. With the viewing gallery on the 72nd floor coming in at £25pp, we elected for the £29pp breakfast on the 31st floor.

We were seated right in front of the window, facing out towards London, Southwark and Millennium bridges. Unbelievable views.

Breakfast was numerous pastries to start, followed by a hearty full english. Food and drink was lovely. Service great. Not something you do every week, but is well worth a visit!

    • Value
    • Service
    • Food
1  Thank ARJ5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018

Decided to go to Aqua having heard good things about it.Security on entering is tight,a necessary inconvenience for the times we live in sadly.
Our booking was handled efficiently.
The interior is quite dark,to improve the nightime view no doubt,but made reading the menu a little difficult.
The food choice was quite limited and the prices on the wine list were outrageous - many in excess of 25% of what I would expect to pay in a top restaurant.
The food was just OK but nothing to write home about.We were moved to a window table for our dessert (a nice touch) and the desserts were excellent.
In conclusion,not good value for limited fare and overpriced wines,even if you get a spectacular view.

    • Value
    • Service
    • Food
Thank Cormac M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
aquashard, Guest Relations Manager at Aqua Shard, responded to this reviewResponded 5 April 2018

Dear Cormac M,

Thank you for your feedback about your visit to aqua shard for Dinner.

We appreciate you comments. It is important for us to know about our guests experience and we are sorry that you didn't find it good value.

You can rest assured that this will be shared with the senior management for their review.

Yours sincerely,

Customer Service Team
Aqua Shard Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 April 2018 via mobile

Absolutely amazing view, very nice relaxed atmosphere, beautiful decor, good cocktails. Perfect for special occasions

1  Thank 11lucie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 April 2018

Excellent meal and fantastic service. We couldn’t of asked for anymore. The food was amazing from start to finish and the staff couldn’t of done anymore to make this an amazing celebration of 50 years of marriage. We would like to thank all of the staff and especially David for making this a perfect day.

Review collected in partnership with this restaurant
1  Thank bayleypaul2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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