I heard a lot about Cafe-in-the-Crypt from my friends, who always enjoyed its freshly cooked food and efficient service, so my partner and I had dinner here last Saturday. Unfortunately, the night was close to a disaster. I think the main reason is that they were totally understaffed on one of the busiest days (and yes, on Saturday), and this is beyond comprehension. It’s a school holiday, which means a lot of families would want to visit, so why not to make sure there is enough staff to serve? Clearly, the management here doesn’t think this way, hence the staff, while doing their best, couldn’t cope with a huge load of people.
We were nicely served with salads by the lady working at the first counter, who was very professional, hardworking and polite with customers while being extremely busy and left completely alone to serve salads, cakes and beverages for really, REALLY, a lot of people, and, again, there was absolutely no one to help her, when she definitely needed someone.
Then, we wanted to get soups and coffees, so stayed in a very long queue for hot food and drinks. I am sorry to say but the waiting time was just ridiculous, we were about to leave our trays on the counter and walk out but were starved so tried to be extremely patient. Then, it took another great deal of time to pay, not to mention that our soups got completely cold by then but, honestly, we’ve run out of energy to go back to the counter and change it. We wanted to speak to the manager but finding him in such a mess seemed like an impossible task. Frankly, I don’t even think that he was present on the floor, otherwise, how could it have happened?
It’s such a shame that our dinner wasn’t as enjoyable as it could be in one of the most atmospheric places in the heart of London. I might give it another chance, only because salads were good and some members of staff really tried to go out of their way to save the day, so won’t give it a very low rating this time. But the management needs to pull up its socks.
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