When checking in it came to light that there was an issue with the room with had been allocated, the reception staff went out of their way to ensure that they explained the issues and offered compensation (free drinks/ snacks) to make up for the inconvinience.
We had a meal included in the deal we booked and were not overly enamoured with the choices, so again the staff offered us the a la cart menu and ensured we had a great meal.
Every member of staff we came into contact with could not have been more polite and friendly, A huge thank you to all. I would definitely stay here again.
- 011 44 20 7486 5800
- Email hotel
- Free Wifi
- Room service