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Reviews (2,194)
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All reviewshyde parkqueensway tube stationcentral linealbert hallconvenience storenotting hillbus stopfirst floorjunior suitestandard roommarble archstayed for two nightshotel is in a great locationexcellent breakfastweekend breakan upgradesmall room
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68 - 73 of 2,194 reviews
Reviewed 3 April 2018

This hotel is right across Bayswater Rd from Hyde Park and a block away from the Queensway Tube Station making is very easy to get around. The family rooms all have a park side view, which is a bonus. The hotel staff is very friendly and helpful. From Dante at the front desk to Alex in the Brasserie restaurant, we were treated like VIPs. The Brasserie is open until 11pm, and serves up delicious food. During our stay we visited a few times and absolutely everything was very fresh and cooked to perfection.

Stayed: March 2018
7  Thank Dawn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KensingtonGardens, Manager at Thistle Kensington Gardens, responded to this reviewResponded 9 April 2018

Dear Dawn C,

We were pleased you had an amazing stay with us at the Thistle Kensington Gardens. Thank you for your nice comments for the staff and especially Dante and Alex. We are glad you visited the restaurant and we were able to serve the right food for your taste.
We hope we can welcome you back to the hotel very soon.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 30 March 2018

Reception welcoming.
Clean well equipped room.
Breakfast good, again staff helpful and efficient.
Good location, walked all over town from here.
Attention to detail,very impressed. Will go back

Excellent

Room Tip: Top floor.park facing
  • Stayed: March 2018, traveled as a couple
    • Value
    • Location
    • Service
6  Thank ManchesterSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KensingtonGardens, Manager at Thistle Kensington Gardens, responded to this reviewResponded 7 April 2018

Dear ManchesterSue,

Thank you for your wonderful review and we are pleased you enjoyed your stay and the cleanliness of the room.
The hotel does have a great central London location opposite the park and walking to some of the attractions is not too far from the hotel.
We hope we can welcome you back to the hotel very soon.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 29 March 2018

I am a frequent business guest and I spend a lot of time in the restaurant/bar area working on my laptop. As a guest, I feel quite spoiled by the attentiveness and high level of professional service provided by all the staff, two of whom particularly stand out for me, as I happen to usually be there on their shifts. A big thank you to Alex and to Dalma for making sure I am comfortable and catered for, for making sure I always have a pleasant experience. Your politeness, warmth and professional efficiency are greatly appreciated!

  • Stayed: March 2018, traveled on business
    • Value
    • Location
    • Service
4  Thank Kim O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KensingtonGardens, Manager at Thistle Kensington Gardens, responded to this reviewResponded 7 April 2018

Dear Kim O,

We are pleased you had an enjoyable stay with us at the Thistle Kensington Gardens.

Thank you for value the professionalism of the team which we will happily pass on to Dalma, Alex and the team.

We do hope we can welcome you back to the hotel very soon.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 28 March 2018

It was a nice hotel, and a good location near a subway station. You can see the London Eye and Hyde Park from there. The food was ok. I would recomend it if one should stay for a short while. Nice staff.

Stayed: March 2018, traveled with family
Review collected in partnership with this hotel
Thank backiloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KensingtonGardens, Manager at Thistle Kensington Gardens, responded to this reviewResponded 7 April 2018

Dear backiloo,

Thank you for taking the time to review your recent stay and we are sorry to hear that your stay was not to your fill satisfaction. We are pleased you enjoyed the central London location and the nice comments for the team.
We hope we can welcome you back to the hotel very soon.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 27 March 2018

My husband and I have just enjoyed a 2 day break in London and had the most comfortable stay at this hotEl. The staff were very helpful and welcoming and our room was well appointed.I had the best nights sleep on the other comfortable of beds.
Breakfast was everything we could have wished for.Great range of hot and cold dishes.most polite and helpful staff especially Michael who showed us to our table and looked as if he was enjoying his job.Well done thistle kensington,we shall return.

Room Tip: Our room was very quiet and did not overlook the road
  • Stayed: March 2018, traveled as a couple
    • Value
    • Sleep Quality
    • Service
4  Thank 25wendy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KensingtonGardens, Manager at Thistle Kensington Gardens, responded to this reviewResponded 28 March 2018

Dear 25wendy,

Thank you for your amazing review, we are thrilled about your nice comments. We will pass on your compliments to Michael and the team and we are also pleased you had a good night sleep in our hypnos beds. We will also pass on your compliments to the head chef and his crew for the great variety of items they produce each day for breakfast.
We do hope your next stay will be soon.

Kind regards,

Kai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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