We stayed here last October and came back as we enjoyed the stay. It started badly with the receptionist being unable to find the booking so she had to manually at the booking in. We were given one of the last rooms and it showed.
The room was very small, we had to shuffle around the room as it wasn't big enough for 2 people to move past each other. The tiles on the bathroom floor were cracked, the basin had a huge chip in it, the cabling for the TV was off the wall and the paintwork was chipped. When I said to the receptionist that I was disappointed I was pretty much told there was nothing they could do. Not value for money and I won't be back again. I'd book somewhere else if I had to choose again.
- Official Description (provided by the hotel):
- Imagine an English country home magically whisked to the most exclusive London borough, and you have The Gainsborough. Named after the celebrated artist, The Gainsborough combines the attractive style of bygone days with an easy informality. To stay here is to enjoy London of fashionable South Kensington, Harrods, the restaurants and antique markets, pubs and delightful backwaters of Chelsea and Knightsbridge. You are at the heart of the capital's culture too with great museums - Science, Natural History, the Victoria & Albert - nearby; and for music lovers, the glorious Royal Albert Hall is just minutes away. The well-stocked lounge bar is the spot for a leisurely drink or a snack from the light menu. With 24-hour room service, butlers on immediate call and a reception ever ready to meet your needs, nothing is too much for our attentive staff. ... more less
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- Also Known As:
- Gainsborough Hotel London