We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Staff & Good Location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Pullman London St Pancras Hotel
Ranked #130 of 1,077 Hotels in London
Certificate of Excellence
Reviewed November 2, 2017

I was visiting London to catch up with friends and to see a sports event. The visit entailed two nights. The first thing to comment about my stay was that the staff seemed to be going the extra yard to provide excellent customer service. This was evident from check in, to the cleaners, to room service, the night porter, was present at breakfast and followed right through to check out. This is not overly common in London I would say and it would indicate that the chain are trying to push customer service as something central to them.
The room, as is most in central London, was not huge, but the sound proofing was excellent, the curtains blocked out the light, and the air conditioning was to a very good standard. The rain shower was good too. Overall everything was at an excellent level.I noticed the room lacked a bottle opener, but room service happily obliged. I didn't try to use the TV really, but it was suggesting an additional charge. I may have picked that up wrong.
The bar area is a nice space and has quite an extensive gin menu at reasonable prices for London I felt.
Overall, I found Kings Cross to be an area on the up and an excellent location to base yourself from, near Paddington and Kings Cross station. There is a good bar O Neill's across the road which was a decent recommendation from the hotel. The hotel is to a very good standard and, all be it from my one experience, I found the staff very obliging and welcoming. At the rate I received for my stay, I would definitely recommend it as it seemed a step above others in London within that price bracket.

  • Stayed: October 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Ross M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded November 3, 2017

Dear Ross M,
Firstly,we hope your sports event went well:) Secondly, thank you so much for taking the time to provide our team with such an exceptional and detailed account of your recent stay with us at Pullman London St Pancras. Providing our team and valued future guests with great information about our staffs passionate service and the modern facilities and design of our home.
I have shared your comments about a bottle opener with our Operations Manager to look at some possibilities to save our guests having to come down to our GA Restaurant and Bar to open a beverage or two:)
We look forward to the opportunity to welcome you back again soon for a more memorable stay soon.
Warm regards
Meggan Gardner
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (4,494)
Traveler rating
Traveler type
Time of year
Language
  • More languages

111 - 115 of 4,498 reviews

Reviewed November 1, 2017 via mobile

Very little in the menu for vegetarians but the dude was unfazed. Spoke this the chef and delivered a delicious Portobello mushroom burger and fries cooked with love...hit the spot!

Well done Pullman restaurant team, would stay here again just for the food and service!
.

Stayed: October 2017, traveled on business
Thank SummatTaeAte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded November 3, 2017

Dear SummatTaeAte,
What a wonderful review of your experience had in our GA Restaurant and Bar! Thank you so much for sharing:)
We look forward to welcoming you back to our home again in the near future.
Warm regards,
The GA Restaurant and Bar Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2017

  • Stayed: October 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Talip K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded November 3, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 31, 2017

  • Stayed: October 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com
Thank Ivan S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded November 3, 2017

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed October 31, 2017

Had an excellent stay! The rooms were lovely and clean. The food and drinks at the restaurant were also great. A special thanks to Kait for the great service. Perfect location for getting around London. Would definitely stay again!

  • Stayed: September 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank Joanna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded October 31, 2017

Dear Joanna R,
It truly is a delight to read of your experience had with us at Pullman London St Pancras. I have shared your comments with Kait and she is ecstatic to have left a lasting impression with you:) She sends her best regards for future travels and the entire team look forward to welcoming you back to our home again in the near future.
Warm regards,
Meggan Gardner
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these London hotels
Bloomsbury
Premier Inn London St Pancras Hotel
Bloomsbury
Hotel Megaro
Hotel Megaro
#140 of 1,077 in London
2,659 reviews
Show Prices
Show Prices
Show Prices
Southbank
Park Plaza Westminster Bridge London
Bloomsbury
Jesmond Dene Hotel
Jesmond Dene Hotel
#309 of 1,077 in London
1,782 reviews
Show Prices
Show Prices
Show Prices

Been to Pullman London St Pancras Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pullman London St Pancras Hotel

Address: 100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
Phone Number:
Location: United Kingdom > England > London > Euston / Kings Cross /St Pancras , Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#37 Family Hotel in London
#67 Business Hotel in London
#69 Romantic Hotel in London
#112 Luxury Hotel in London
Price Range: ₱9,209 - ₱17,363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pullman London St Pancras Hotel 4*
Number of rooms: 312
Official Description (provided by the hotel):
Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Accorhotels.com, HotelQuickly, Ctrip TA and Agoda so you can book your Pullman London St Pancras Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel London St Pancras Hotel London
Accor London St Pancras
London Novotel
Novotel London Euston
Novotel Euston

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing