I was visiting London to catch up with friends and to see a sports event. The visit entailed two nights. The first thing to comment about my stay was that the staff seemed to be going the extra yard to provide excellent customer service. This was evident from check in, to the cleaners, to room service, the night porter, was present at breakfast and followed right through to check out. This is not overly common in London I would say and it would indicate that the chain are trying to push customer service as something central to them.
The room, as is most in central London, was not huge, but the sound proofing was excellent, the curtains blocked out the light, and the air conditioning was to a very good standard. The rain shower was good too. Overall everything was at an excellent level.I noticed the room lacked a bottle opener, but room service happily obliged. I didn't try to use the TV really, but it was suggesting an additional charge. I may have picked that up wrong.
The bar area is a nice space and has quite an extensive gin menu at reasonable prices for London I felt.
Overall, I found Kings Cross to be an area on the up and an excellent location to base yourself from, near Paddington and Kings Cross station. There is a good bar O Neill's across the road which was a decent recommendation from the hotel. The hotel is to a very good standard and, all be it from my one experience, I found the staff very obliging and welcoming. At the rate I received for my stay, I would definitely recommend it as it seemed a step above others in London within that price bracket.
- Official Description (provided by the hotel):
- Following a £13 million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. Follow us on Twitter, Instagram and Facebook today for up to date information and events. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Accorhotels.com, HotelQuickly, Ctrip TA and Agoda so you can book your Pullman London St Pancras Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel London St Pancras Hotel London
- Accor London St Pancras
- London Novotel
- Novotel London Euston
- Novotel Euston