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Reviews (1,574)
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All reviewsafternoon teadonovan barrocco fortebond streetjunior suitethe ritzhome from hometurn down servicewonderful hotelluxury hotelgreen parkthe location is perfectlondon hotelwest endmayfairconciergedoorman
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Reviewed 19 March 2018

We thoroughly enjoyed our afternoon tea today. We were a table of 5 of varying ages. The service was extremely attentive and the food delicious. The ambience was perfect: we particularly enjoyed the pianist. There was a calmness about the experience, nice touches include tables not being too close together so you don't have to listen to other people's conversations and my three year old daughter was well looked after too. Thank you. Highly recommended.

Stayed: March 2018, traveled with family
2  Thank Susie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastien_Peyraud, Hotel Manager at Brown's Hotel, responded to this reviewResponded 16 May 2018

Dear Susie G,

Thank you so much for taking the time to leave us such a fantastic feedback following your visit to The English Tea Room at Brown's. I am delighted to hear that you found our the service attentive and the food delicious.

I truly hope you enjoyed the visit at Brown’s and we made it a memorable experience. We look forward to hopefully welcoming you back in the future.

Yours Sincerely,

Bastien Peyraud,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 15 March 2018 via mobile

I was invited to this property investment presentation in this hotel.

It was a small and personal presentation in a room on the first floor. I was impressed with the Ruinart champagne that was served. It was that impressive I didnt need to try the red wine. We were treated to some quality canapes and the service was A1.

By the way, the presentation was interesting to the point where I had committed to invest.

I noticed there was a nice bar called Donovan donwstairs. I look forward to trying and reviewing.

Stayed: March 2018, traveled on business
1  Thank TonyJackyChan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastien_Peyraud, Hotel Manager at Brown's Hotel, responded to this reviewResponded 16 May 2018

Dear TonyJackyChan,

Thank you so much for taking the time to leave us such a fantastic feedback following your business visit to Brown's. I am delighted to hear that you enjoyed Ruinart champagne and canapes during the presentation and found our service A1 level!

We have indeed reopened The Donovan Bar on the ground floor of the Hotel where delicious cocktails by Salvatore Calabrese and his team are being served - and we look forward to hopefully welcoming you there in the near future.

Yours Sincerely,

Bastien Peyraud,
Hotel Manager

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Reviewed 11 March 2018 via mobile

Great welcome but struggled to get any service at lunch and breakfast. And low seats in breakfast area are not good for eating at. A real pity because a great detail has gone into all else, but people make the difference!

Stayed: February 2018, traveled on business
Thank lurganbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastien_Peyraud, Hotel Manager at Brown's Hotel, responded to this reviewResponded 14 May 2018

Dear lurganbob,

Thank you so much for taking the time to leave us a feedback following your visit to Brown's. I am very sorry to learn that your experience was not up to expectations and for this I do sincerely apologize.

Not as an excuse, Brown’s Restaurant and Bar have been under a complete renovation in the last few months and during this period of time we had to change the location of the two outlets to accommodate resident an non-resident guests.

The good news are that we have now completed a meticulous renovation of both Donovan Bar and the restaurant Beck at Brown’s and are now operating at 100 % of our space capacity. Also, we had the opportunity to add few new very valuable team members in the two outlets and reinforce training with all our team members.

I truly hope you will give us a second chance and we will be able to welcome you back in Brown's as well as newly opened restaurant and bar in the near future.

Yours Sincerely,

Bastien Peyraud,
Hotel Manager

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Reviewed 8 March 2018 via mobile

Brown’s hotel is the best location you can find in London. Mayfair is centrally located and walking distance to every place, neighborhoods, restaurants, shops and major attractions.
The hotel has wonderfull and friendly staff, always helpful to get everything you need, from the front desk to the concierge and the general manager. They all made us feel like we were at home. Definetely Brown’s Hotel is a place to return without any doubt. Congratulations.

Stayed: March 2018, traveled as a couple
2  Thank Leo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastien_Peyraud, Hotel Manager at Brown's Hotel, responded to this reviewResponded 10 May 2018

Dear Leo F,

Thank you so much for taking the time to leave us a fantastic feedback following your visit to Brown's - in the hear of Mayfair with all major attractions and many shops and restaurants as well as arts galleries within few minutes walking distance. I am delighted to hear your kind feedback in regards to a friendly and helpful staff and that you felt like you were at home.

I truly hope you enjoyed your visit to Brown’s and we made it a memorable home away from home experience. We look forward to hopefully welcoming you back in the future.

Yours Sincerely,

Bastien Peyraud,
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 March 2018 via mobile

part of a big group in private room. we took a whilst I get settled / started but food was delicious . staff very helpful .
they kept refilling the plates until we could eat no more. a nice birthday treat.



Stayed: March 2018, traveled with friends
Thank Jessica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastien_Peyraud, Hotel Manager at Brown's Hotel, responded to this reviewResponded 10 May 2018

Dear Jessica H

Thank you so much for taking the time to leave us a lovely feedback following your visit to Brown's for a birthday afternoon Tea treat. I am delighted to hear your kind feedback in regards to helpful staff and that you found food to be delicious.

I truly hope you enjoyed your visit to Brown’s and we made it a memorable experience. We look forward to hopefully welcoming you back in the future.

Yours Sincerely,

Bastien Peyraud,
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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