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“Chaos”

Madame Tussauds London
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US$38.43*
and up
Madame Tussauds London Priority Entrance Ticket...
Ranked #76 of 1,871 things to do in London
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Attraction details
Fee: Yes
Recommended length of visit: 2-3 hours
Owner description: STARDOM awaits you! Step into the spotlight as you accept your exclusive invitation to Madame Tussauds London, the home of famous fun in the capital. Join your favourite celebs at the ULTIMATE A-list party, strut your stuff on the catwalk with Cara, take the hot seat alongside will.i.am in The Voice Experience or join the Royal Family on the iconic balcony. Test your bravery in Alien: Escape then explore the jungles of Kong: Skull Island. Hail a London cab and journey through 400 years of the capital’s history before joining the Marvel Super Heroes for a crime-fighting adventure. Then use the force to be transported to a galaxy far, far away and star in the action with the greats of the Star Wars universe. So what are you waiting for? COME ON IN!
Reviewed 4 April 2018 via mobile

Such a shame! We were so looking forward to visiting Madame Tussards. The waxworks themselves are amazing and worth the money. We enjoyed ourselves but agreed we would never go back.

Only visit if you are prepared to queue. The queuing starts outside even though we had prebooked. There are about 7 different queues which are so long you can't find the end. When you ask the staff are rude. We were told that you can join the queue at the time that you chose online so we were not impressed that this meant that you wouldn't be able to go in when you think you will. This is not made clear when booking.

It was school holidays so you expect it to be busy but really it seemed like chaos and I was so disheartened I very nearly just went home.

When inside you queue to get into the different rooms and then queue to take photos as clearly everyone wants a sit with Emma Watson, Daniel Craig and Barack Obama. Remember not everyone is happy to queue and just push in something my 14 year old couldn't understand.

Please don't take kids hoping to see the Marvel Superheroes as they will be disappointed. You see Hulk, Hawkeye, Captain America and Iron Man waxworks but they are really just to keep you busy while you queue for the 4d Marvel Superheroes film which is over very quickly and a little oversold.

We would recommend eating your sandwiches in the park behind and then walking down Baker Street to Selfridges and Bond Street afterwards.

Thank Sam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 9 April 2018

Dear Sam M,

Thank you so much for your comments and taking some time to leave your review about Madame Tussauds London.

It is fabulous to read how much you appreciated the artistic skills that were put into making our figures. It is truly remarkable the amount of work and detail our team put in when creating our wax figures to ensure they look exactly like their counterparts! We are sorry to hear about the experience that you had with some other guests. Though we cannot control the actions of our guests, we do hope everyone will respect one another when visiting allowing others time to take photos and meet their favourite stars.

We do hope you were able to enjoy certain aspects of your experience at Madame Tussauds.

Kind regards,
Jake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed 4 April 2018

Luckily we purchased our ticket in advance, however, the queues are humongous! but it is expected for such a popular attraction. It fits quite a lot of people in and it is worth the visit as they keep on updating the wax mannequins constantly.

Thank Ana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 9 April 2018

Dear Ana R,

It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us.

Booking tickets in advance from our website is a great way to gain priority entry to our attraction. I am pleased that you were able to take advantage of this and that it added to your star studded experience! We are delighted to read that you appreciate how often we update and add to our attraction. We work hard to keep improving Madame Tussauds so there is always something new to surprise our guests!

We hope to welcome you back to the next A-list party sometime soon!

Kind regards,
Jake

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Reviewed 4 April 2018

Booked tickets in advance with time slot not worth paper its printed on time slot of 10.45 utter chaos outside queues as long as anything staff about as much use as a chocolate teapot how someone has not injured outside in queue amazes me.After queuing for nearly 2 hours in rain totally fed up of being pushed about stamped on we got got in would i go again no way or recommend to anyone company needs to sort it out total and utter waste of a day !!!.

Thank lilly692013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 9 April 2018

Dear Lilly692013,

Thank you for taking the time to tell us about your recent experience at Madame Tussauds London. During our peak periods we can attract a large volume of guests due to our unique experience and sheer popularity! We have a strict capacity management system in place where we will ensure that we do not become overcrowded and I am sorry that you were left feeling that way. If you would like to tell us more about your visit, please contact us at guest.experience@madame-tussauds.com.
Kind regards,
Emily

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Reviewed 3 April 2018 via mobile

We used our Merlin passes so we were shown to the Fast track queue which meant no queuing at all. We felt very fortunate as we passed the very long queues that led all the way round the building in the rain.
Once inside many of the areas weee very congested, but we managed to see everything and take some great photos.
Our two sons (8 and 6) particularly enjoyed the sports section, the royal family, superheroes and Star Wars. The 4D show and taxi ride broke it up a little bit.
A good way to spend a rainy morning in London.

Thank fg31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 9 April 2018

Dear fg31,

It is always a pleasure to receive such a glowing review of our attraction, thank you for taking the time to share your experience with us.

We are pleased to see that you had a great time meeting all of your favourite personalities in our world of glitz and glamour! We are very proud to be the original Madame Tussauds and as you found out we have lots more to experience than the wax figures alone. I am pleased to read that you enjoyed so many aspects of our attraction, especially The Spirit of London ride and our Marvel 4D experience!

We hope to welcome you and your family back to Madame Tussauds in the future!

Kind regards,
Jake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed 3 April 2018 via mobile

If you’re paying on the day or using a voucher wait till 5pm or later. The museum allows admittance till 6pm and stays open for another 1.5hrs after this which is more than enough time to go round and see everything. We originally went over at around 12pm and were told the wait time was 3 hours! Went back at 4:30pm and only waited 1hr.

Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MadameTussaudsLondon, Guest Relations Manager at Madame Tussauds London, responded to this reviewResponded 9 April 2018

Dear Laura B,

Thank you so much for your comments and positive review.

I am pleased that the wait time did not deter from your experience and that all ages in your party enjoyed their time here. We are happy to hear that you enjoyed getting up close and personal to all of the amazing wax figures and you were entertained with everything else that we have to offer at the attraction!

Be sure to come back again soon and see what is new in our world famous attraction!

Kind regards,
Jake

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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