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“Best customer service ever”
Review of Dishoom Kensington

Dishoom Kensington
Ranked #345 of 23,786 Restaurants in London
Price range: US$4 - US$35
More restaurant details
Restaurant details
Neighborhood: South Kensington
Description: Dishoom pays loving homage to the Irani cafes that were once part of the fabric of life in Bombay. Opened early last century by Zoroastrian immigrants from Iran, there were almost 400 of these cafes at their peak in the 1960s. Today, fewer than 30 remain. These cafes broke down barriers by bringing people together over food and drink.
Reviewed 4 weeks ago via mobile

I visited this Dishoom with a friend as always the food was exquisite, the venue is stunning and the staff welcoming and knowledgeable about the menu. What made this stand out was when my friend realised she had lost her travel card, our waiter said he had 3 oyster cards and offered her one of his. The floor manager also offered one of the travel cards they kept in reception. An upsetting event became a truly positive experience

Date of visit: May 2021
Thank J4579XIcarolinec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10 - 14 of 887 reviews

Reviewed 4 weeks ago

The instant you walk into Dishoom you can feel the energy, it has an electric atmosphere. It is like walking onto a film set it has the feeling of another era.
The service was outstanding ....really excellent. No-fuss incredible Indian food. It is so different from the usual Indian food in London. It has a freshness and unusual mixes of flavours that really work well together. I loved it and can't wait to go back to savour it once more.

Date of visit: May 2021
    • Value
    • Service
    • Food
Thank Georgina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Not aa good as it was the quality of the food as changed we know this restaurant well and for the first time we came away thinking the food was average

Date of visit: May 2021
Thank richard g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 20 May 2021 via mobile

I’ve always loved the food at Dishoom but I can’t remember the last time I was as impressed with the staff as I was at the Kensington branch. Every single team member said hello as we walked in and made the effort to have a quick chat. All service was with a smile (you could tell how happy everyone was, even behind masks!) and our waiter checked on us frequently to make sure we had what we needed. He was knowledgeable about the menu, recommended some excellent dishes and brought over some cups of complimentary chai at the end (even asking if we’d like a refill). We never felt rushed or like we were trying to flag down a staff member. It was honestly an exceptional experience and huge credit to all team members and management, because as former waitstaff I know good management is key! Oh, and the food was excellent too. Thank you, Dishoom Kensington - we will be back!

Date of visit: May 2021
Thank AnnaTabs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 17 May 2021 via mobile

Thank you for Dishoom at Home via Deliveroo - incredible tastes of the popular Indian tapas and it did not disappoint one bit. Great work Dishoom.

Date of visit: May 2021
1  Thank sattyl2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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