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“Good location and helpful staff and service ”

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Novotel London Paddington
Ranked #275 of 1,076 Hotels in London
Certificate of Excellence
GreenLeadersSilver level
Reviewed November 28, 2017 via mobile

This is an average hotel but the staff is so friendly and helpful I have to give it 4 stars. The bedrooms are a good size with seperate room for the toilet. It is a bit worse for wear but overall I have enjoyed my stay thanks to everyone’s efforts! The breakfast buffet is lovely and the staff there always greets you with a warm welcome. I will be back also because it is extremely convenient due to my London office location.

Stayed: October 2017, traveled on business
1  Thank Paula B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded December 5, 2017

"Good location and helpful staff and service ".. Thank you for these kind words and I was delighted to read that the team made your stay enjoyable here at Novotel London Paddington.
I was also pleased to reads that you enjoyed our breakfast and that you will be back in the very near future.

Kind regards

Sharon Thandi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 27, 2017

London is a large city, there are many hotels to choose from and people will decide based on criteria such as area, * rating etc. Paddington will not suit everyone, but if this is an area you are considering, you could do a lot worse than the Novotel.

We chose this hotel due to its proximity to Paddington Station (around 5 minutes canalside walk away). However it is even closer to Little Venice, and the whole Paddington Central/basin area is something of an oasis in the middle of the city..Staying at the weekend it was a quiet area - this may not be the case during the week given the number of corporate neighbours, but at least it is an area relatively devoid of traffic.There are a few restaurants in the vicinity, but a choice of underground lines at Paddington makes the West End and other areas easily accessible.

This is a relatively new hotel, so decor and design are still quite fresh. A French lady provided a very efficient and friendly welcome on check-in. The room was far larger than some hotels in a more obvious location nearer the station (e.g. the Mercure sister hotel), with a large screen TV, tea/coffee and most importantly a comfortable bed with choice of pillows.

I was not a fan of the WC being separate from the bathroom, however I can imagine that this may be a more convenient configuration for a family group staying in one room (there was a sofa bed and queen bed in the room). The air con seemed somewhat ineffective, but in the middle of November this was not a major concern.

On a further positive note, the breakfast selection was extensive and of good quality, with some items I have rarely seen on offer (French toast with maple syrup). This was again far suprior to the offerings available from the Mercure 'around the corner', based on our stay 12 months previously. The decor throughout is pleasantly contemporary with a slight continental twist as you'd expect from a French hotel chain.

My rating is only 4* because few if any hotels in London represent value for money in my opinion (when compared to similar hotels in other major European cities), and the room rate would have been beyond my budget had I not part-paid with Club Accorhotels points accrued by virtue of staying at such European hotels.

However, visitors from other countries may well see London as good value for money due to current exchange rates, and for those who would be happy staying in Paddington (the main central London terminus for westbound rail services, including those to Heathrow airport), the Novotel is definitely worthy of consideration.

  • Stayed: November 2017, traveled as a couple
    • Value
    • Location
    • Service
Thank Cornish_Exile65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded December 5, 2017

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay.
I was pleased to read that you found the location, the welcome and in particular the breakfast to be very good. (The French toast and maple syrup is one of my personal favourites).
I look forward to welcoming you back again very soon.

Kind regards,

Sharon Thandi
General Manager

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Reviewed November 25, 2017

Located discretely in the Paddington Central office area, the hotel is a welcome retreat from the history and bustle of Paddington which is just next door. Very easy for connections to London and to Heathrow . There are restaurants and a Starbucks and sainsbury close by, and very easy access to Little Venice and the lovely Rembrandt gardens. Hotel itself was modern and efficient and the room a good size for London standards , with an indoor pool and mini gym in house. The buffet breakfast was great , off the big beyond the cooked English breakfast fare with options like guacamole and an assortment of diff rent smoothies . WiFi worked well and was free.

  • Stayed: November 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank unfrequentflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded December 5, 2017

"Excellent location, modern fittings , fantastic breakfast".. Thank you for these can words and I was delighted to read that you enjoyed your stay.
We have been working on our new Novotel Breakfast offering and I ma pleased that you enjoyed this.
In the meantime, I wish you a very pleasant week and look forward to welcoming you back to the Novotel Paddington n the very near future.

Kind regards

Sharon Thandi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2017

the location is good , too close to Paddington station , simple and cozy hotel where you can find what you might need while a business trip , also complementary WiFi is fast enough to complete you daily mails , browsing etc . breakfast is a bit poor , not to much varieties . I think it doesn't worth value

  • Stayed: November 2017, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Amr_Kamel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded November 24, 2017

Thank you for your review. I am glad you had a good stay with us whilst visiting on business, and I have taken on board your comments relating to breakfast.
See you on your next trip hopefully!

Kind regards,

Sharon Thandi
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2017

Normally staying at JW Marriott when in London for business but this time the hotel was full, so tried Novotel Paddington as I am arriving at Paddington station when coming on the train from Cardiff.

The hotel is nice and in a quiet location altough right next to a main road but windows are very good and absolutley no sound comes in.

Best thing about the hotel are the staff, a truley amazing team and when I checked-in, Sharon, the GM happened to be there and introduced herself and welcomed me.

Will be back for sure, might even drop JW Marriott

  • Stayed: September 2017, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Bryan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelpaddington, General Manager at Novotel London Paddington, responded to this reviewResponded November 24, 2017

It was a pleasure to meet you and welcome you to Novotel London Paddington. Thank you for describing Novotel London Paddington as a "great hotel, amazing staff".
Myself and the team are looking forward to welcoming you back to Novotel again very soon.

Have a great weekend.

Kind regards

Sharon Thandi
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel London Paddington

Address: Sheldon Square 3 Kingdom Street, London W2 6BD, England
Phone Number:
Location: United Kingdom > England > London > Paddington / Maida Vale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#30 Green Hotel in London
#109 Family Hotel in London
#200 Luxury Hotel in London
#214 Romantic Hotel in London
#236 Business Hotel in London
Price Range: ₱7,672 - ₱15,415 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel London Paddington 4*
Number of rooms: 206
Official Description (provided by the hotel):
The 4 star Novotel London Paddington is in the Paddington Central area, easily accessible by public transport and a few minutes' walk from Paddington Station (15 minute link to Heathrow Airport and great connection to all parts of London with 4 tube lines). Enjoy a shopping spree on Oxford Street or take a leisurely stroll to Hyde Park and Kensington Palace. All 206 rooms have free Wifi access and satellite TV. Our Elements restaurant and bar also offer a relaxed dining and drinking experience. The hotel has a swimming pool, sauna and fitness room for you to unwind after a long day exploring London. You can as well use our concierge services to book your tickets for the best West End shows or for numerous attractions. ... more   less 
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Also Known As:
Novotel London Paddington Hotel London
Accor London Paddington

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