Tonight we saw a puppet show which was great fun; a total delight. Sadly the same cannot be said for the service on offer by this Theatre. We arrived in good time in order to meet our daughter and get a drink. We stood at the bar at 7.35pm and we did not get served until 7.55pm. This was not the fault of the bar staff; the one bar staff. The really frustrating thing was Trinity staff and volunteers could not care less. I approached the floor manager and her only mantra was " he is doing his best". Yes he was but he should never have been in this position. As floor/duty manger she should have tried to help not washed her hands. Even if she had said she understood and would talk to the company that staff the bar I'd have felt better. But no it was definitely this is a "someone elses problem" though she did say she would "pass on my concerns". I have never felt less sure that would happen. I heard so many complain. Of course it meant the show started late. I stress again the show was great fun but Trinity must address this issue of their catering company.
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