We booked 2 nights at the hotel which cost us £200. For that price and with a 'boutique' label we expected a decent stay. We booked the small double, which was £17 cheaper than the next room up- so we didnt think that would mean the quality was any less...how wrong were we.
We stayed in room number 1 positioned half way up the stairs on the side of the building. As its an old building you can hear every single person walking up and down the stairs as well as the front door to the building being shut over and over again. Just constant noise- no relaxation at all. We found the road noise so persistent too despite the fact its on a side street- we barely slept. Not for anyone looking for a quiet stay!
The room is indeed a TINY double, very worn and in need of TLC. Silly little things like the kettle being covered in limescale is not what we'd expect from a 'boutique' establishment. The bathroom was awful too, the floor severely water marked, the shower hose too small for the holder so you had to hold it whilst showering, the silver disc that loosely sits on the plug hole is a health and safety issue (my partner went flying) and generally just felt grubby and dated.
Breakfast was served in a pleasant room downstairs, before booking I informed the hotel that my partner was celiac so needed a gluten free breakfast. We received an email back clearly stating this wasn't a problem and he could have both bread and sausages. This wasn't the case at all. They weren't able to provide gluten free sausages and seemed very uninterested in trying to make any effort to not make him feel a little short changed on the breakfast front.
We've stayed in a lot of boutique hotels and they are normally perfect but this one just felt like they are trying to be something they are not. For £100 a night you would expect comfort, relaxation and the highest standards.
We will not return.
(P.s our experience in the Florence Arms, also owned by the chain, was equally disappointing.)