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All reviews mercer collection mercer group 'the kitchen' gastro pub l'occitane products hotel group small problem florence arms southsea town centre sea front would definitely stay here again parking permit street parking comfortable bed quiet area superb breakfast highly recommend this hotel
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Reviewed 22 October 2018

Hotel is ok and tries hard to be a boutique hotel but doesn't get there. Fairly large room and bathroom ok. Difficult to find street parking (they give you a permit to put in you window). Just over-priced for what you get,

Room tip: Does have great views as middle of residential area
Date of stay: August 2018
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Phil W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence Gardens Boutique Hotel and Restaurant, responded to this reviewResponded 23 October 2018

Thank you for your review "Phil W". We are always sorry when guests don't enjoy their stay and would have been glad to understand a little more about where we didn't meet your expectations thus finding us overpriced with just an average rating. Without some further information it is hard to comment. I can also not locate your booking to learn more about the reasons why this was not a 4 or 5 star stay.
Having browsed your other reviews we see most of your hotel stays are noted as Poor or Average. As such we would certainly recommend booking direct with the property to be sure it meets your needs in all areas i.e. parking/room size to ensure a great stay on your next trip.

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Reviewed 18 October 2018

We were here for five nights and had booked a larger room as we were staying for a few days. The girl on check in was lovely, harassed as a few people had arrived at once but really nice and told us everything we needed to know. It felt a bit odd at first being in a different house to the reception but everything appeared secure enough. Our room was lovely, big, bright plenty of windows and light, even the toiletries were nice. There is enough parking for about 8 cars beside the hotel and if they are taken reception will give you a permit, there was plenty of on street parking. Breakfast was really good with a good selection including a full English, eggs Benedict a young girl got waffles and banana, the staff each morning were really nice, cheerful and helpful.The location is very quiet at night but not far to walk to the centre or down to the beach front. We had a really nice stay and if I was to stay in Portsmouth again I would definitely book here.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank westwing2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence Gardens Boutique Hotel and Restaurant, responded to this reviewResponded 2 weeks ago

Thank you very much for your kind review.
It is rather rare that there is a wait at reception to check in and apologise for any delay that you may have experienced, but we are pleased to hear that you still received a helpful and informative check in, as expected.
We do have several hotels, some of which share a reception point. There are phones in the room which can be used to reach reception 24 hours a day to save you having to leave your room for any queries!
We look forward to welcoming you again, remember to call our helpful reservation team when booking so tha tthey can help arrange a 5* stay for you!

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Reviewed 13 October 2018

Arriving late from France, we chose one of the smaller rooms. It really was small so paying the extra for a larger room would be our recommendation. The breakfast and the ambience of the breakfast room were both excellent. Dinner at the associated pub was also good, but lacked atmosphere.

Date of stay: June 2018
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank RoRoBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence Gardens Boutique Hotel and Restaurant, responded to this reviewResponded 2 weeks ago

Thank you for your review.
As stated, our "Small Doubles" are smaller in size. We offer these rooms so that guests who may perhaps be only having a short stop over or who are more budget conscious can still enjoy boutique accommodation.
We are very pleased that you enjoyed breakfast and a meal at our Gastro Pub, The Florence Arms and we will most certainly be passing on your feedback to them.
We look forward to your next stay, remember to contact us directly or the best price!

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Reviewed 5 October 2018

This group of hotels, the Mercer collection is a great find. The ethos, ambience and great service from everyone, combined with tastefully furnished, comfortable rooms and the proximity to the seafront makes for a perfect stay. The breakfasts are first class too. This is our second visit and we shall definitely be returning! Thank you to all.

Date of stay: October 2018
Trip type: Traveled as a couple
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence Gardens Boutique Hotel and Restaurant, responded to this reviewResponded 2 weeks ago

Dear Janet, we appreciate your kind review.
We are delighted to, hear that you had a perfect stay, thanks to the ambiance, decor and location.
It is a pleasure to welcome you as a returning guest and we look forward to your next stay with us - remember to book direct for the best rate.

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Reviewed 1 October 2018 via mobile

The Mercer collection of hotels in Southsea is a fantastic small boutique chain of 6 local properties. Warm,friendly service, clean, well appointed rooms and great value. Great breakfast and a wonderful pub, The Florence Arms. The inside tip is trying to stay in the Florence Gardens hotel, which is an amazing boutique hotel at these prices.

Date of stay: September 2018
Trip type: Traveled on business
Thank MDG73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reception1113, Manager at Florence Gardens Boutique Hotel and Restaurant, responded to this reviewResponded 4 October 2018

Thank you for your kind review.
We are delighted by your praise for not just Florence Gardens Boutique Hotel, but for the whole of The Mercer Collection!
It would be our pleasure to welcome you again, please contact us directly for the very best price.

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