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PremierInn.com
₱3,575
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All reviews beefeater next door room was clean night's sleep car park main road budget hotel cooked breakfast short stay the ground floor sainsburys pi receptionist
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Reviewed June 1, 2017

The place wasn't dirty but looked in need of an update, a bit tired looking compared to other Premier Inns I have stayed in, nothing a lick of paint wouldn't put right. Staff were all courteous, the meals in the attached Beefeater were all excellent quality and great value for money.

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank oldmrbumble
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West hotel, responded to this reviewResponded June 5, 2017

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. You may like to know that our hotel is having a refurbishment this year, so we hope that you will come back and stay with us again. It is great that your found our staff courteous and that the meals you had in our adjoining Beefeater restaurant of excellent quality and great value for money. Your comments will be passed on to the relevant teams who will be delighted. Kind Regards
Carol Molyneux (Reception)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2017

Room was comfortable and had everything you'd want for a mid range stopover. The fan in the room didn't work and the breakfast is pretty ropey but other than that, satisfied. If you're after Cheltenham city centre, aim for their branch closer. It's a bit of a walk! As is the station.

Date of stay: May 2017
Trip type: Traveled solo
Thank Becca R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West hotel, responded to this reviewResponded June 5, 2017

Thank you for your feedback about your stay at our hotel. We appreciate hearing our guests comments and are sorry if we slipped up in a couple of areas. Our reception team is available 24 hours a day to help you with any issues should you need them in the future. We hope to see you again. Kind Regards
Carol Molyneux (Reception)

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Reviewed May 18, 2017

The staff at reception were warm and welcoming. The evening meal and breakfast, served at the beefeater next door was very good, but on the two occasions that I had breakfast, the service was very slow - after I was served people at reception had to wait several minutes. Also, at breakfast the staff seemed to distant rather than friendly. I could not fault the room, it was the usual standards expected from a Premier Inn. It was very close to the M5 making it a good point of travel.

Date of stay: May 2017
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank swanleyoldboy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West hotel, responded to this reviewResponded June 5, 2017

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. Your feedback is very much appreciated as it enables us to improve standards as we endeavour to meet all of our customers needs and your comments will be passed on to the breakfast team to review. Thank you once again for your review and we hope to see you again in the future. Kind Regards
Carol Molyneux (Reception)

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Reviewed May 1, 2017

The room was laid out nicely, cool temp in the room, friendly staff. We had a huge problem with the second pull out bed in the family room being really uncomfortable to sleep on. It was solid and felt like it had a bar across the bed making it feel like it was digging in your back. Both our children refused to sleep on it and after trying it myself ended up not actually using that bed. Ended up with 3 of us sharing a king size bed and not having a good nights sleep sadly

Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
Thank lkcrose
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West hotel, responded to this reviewResponded June 5, 2017

Thank you for taking the time to provide us with your feedback on your recent stay with us. We would like to apologise that your stay was not up to the standard that Premier Inn are committed to. All feedback is vital in helping us achieve our promise of a Good Night Guaranteed. Thank you for bringing these points to our attention as it helps us to improve and keep our promise. Your feedback will be passed on to our site manager and we do hope this experience does not deter you from choosing Premier Inn in the future. Kind Regards
Carol Molyneux (Reception)

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Reviewed May 1, 2017

Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CheltenhamWest, Team Member (Reception) at Premier Inn Cheltenham North West hotel, responded to this reviewResponded June 5, 2017

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